I had been trying to find a job functioning from home for some time and also was about to quit. The majority of ‘function from home’ jobs that you discover on-line seem to be some form of pyramid or ‘start your very own company’ plan. Paying a joining fee or acquiring their products for you to sell on? No thanks!

Eventually I made a decision to have an additional little appearance as well as stumbled upon The Chat Store. I saw the “Live Chat Agent” work on their jobs page and, after reading the description, a huge wave of joy came over me. Not only did I fit their needs to a tee (meticulous learner with an inquisitive mind, strong capacity to multi-task, high degrees of organisation remote work from home chat jobs and a typing rate above 80 words per min), it additionally appeared like a task that I would truly like to do!

I applied immediately! I patiently awaited a reply yet, to my shock, I had not been waiting long in any way.

Amy, a Group Manager at The Conversation Shop, emailed me and used me a ‘Live Chat Meeting’; complying with on from the preliminary application concerns, this is the first stage of the employment procedure.

I was instead excited as I had actually never experienced an interview this way before. Around 3 o’clock one mid-day, it was time for my meeting through The Conversation Shop’s site. I opened my web browser, went to The Chat Store homepage and merely clicked the online conversation tab. I had reached my meeting.

After presenting myself to a representative that was handling chat at the time, I was rapidly moved to Amy, who prepared as well as waiting to begin my interview.

My interview started like any other: we presented ourselves and had a little of a laid-back welcoming conversation (that made me feel secure). Then it was on to the major meeting. What was unusual was the fact that the conversation was really comparable to an in person meeting, other than it was via online chat!

The questions had to do with my previous experience, why I was getting the task, how I would certainly take care of specific situations as well as my knowledge of The Conversation Store and also their services.

Amy was seeking to expose my strengths and weaknesses to figure out whether I can meet the high expectations that they set. She wanted to know where I would certainly require a little extra training and also where I can bring new talents to the team.

Why I desired the setting was additionally very essential naturally. Although much of our group is spread throughout the UK, The Chat Shop is certainly a close knit team with huge ambitions. Each one of us is an integral part of supplying the results that we do for clients.

Requirements, such as my keying speed, were evaluated too certainly. Needing to transform numerous internet site site visitors whilst giving customer fulfillment indicates that you need to think as well as type quick.

Amy additionally offered me the possibility to ask any type of concerns that I had, and she answered them thoroughly. I was happy and also hoping that I did well in my online chat meeting!

As you’ve probably presumed (by me writing this blog post) I did succeed in my preliminary interview for the real-time chat work. I was welcomed to the next stage of the application procedure– a telephone meeting with Amy as well as one of The Conversation Store’s Co-Founders, Joe.

This is the last stage of their recruitment procedure as well as I was proud that I had got this far yet I was likewise very nervous! The good news is the telephone interview was not as frightening as I once believed as well as it was much more laid-back than official.

I obtained inquired about my leisure activities, what I like to do in my leisure and a couple of inquiries regarding the Live Chat Agent setting. I additionally had some comments on my ‘Live Conversation Interview’, which was fantastic to listen to.

A lot of the questions that Joe asked were about my individuality. Joe stated that moving on with everybody and coming to be a part of The Chat Shop family members was an extremely vital element.

It was an enjoyment to speak on the phone to my potential future bosses and also I got on well with them, there was a buzz in the air. At the end of the telephone interview I was used the placement … as well as I approved with great satisfaction, obviously. I mored than the moon and I still am!

When I had approved the offer I was emailed the contracts that needed to be signed electronically (just how cool is that), my working hrs, what team I would certainly remain in and all of my log-in information prepared for my training.

Not long after this I had a phone call with John– my Group Leader. This phone called lasted around 2 hrs and he discussed everything I required to find out about the “Live Conversation Representative” placement. I saw to it to make great deals of notes in my notebook as it is a whole lot to take in.

I was then provided the days of when my training would certainly commence (training lasts around 3 weeks and we’re paid during the process) and various other details I needed to find out about the training procedure including exactly what would certainly happen. John was an enjoyment to speak with and I really felt comfortable talking to him as he claimed he would certainly be there for any queries I might have if I am ever unclear or stuck.


I have had a bad spell of illness, which meant I was unable to begin my training when set up. Fortunately The Chat Shop are a lot of fantastic individuals that are patiently awaiting me to be all right again. I have actually never recognized such a comprehending company and also I really feel blessed to be employed by them.

Equally as I was about to give up my task search, I stumbled across The Chat Shop. I’m excitedly awaiting recovering as well as starting my training. Hopefully I shall be a fully fledged live conversation agent quickly … enjoy this space, my following post will certainly tell you all about my journey with the training process.