I had been trying to find a job functioning from house for a while and also will quit. The majority of ‘work from residence’ work that you discover on the internet appear to be some form of pyramid or ‘start your own service’ scheme. Paying a signing up with fee or getting their products for you to sell on? No many thanks!

One day I chose to have an additional little look and also found The Conversation Shop. I saw the “Live Chat Agent” task on their jobs page and also, after reading the description, a huge wave of joy came me. Not only did I fit their requirements to a tee (thorough student with an investigative mind, strong ability to multi-task, high levels of organisation reporter losing job over social media post as well as a typing rate over 80 words per min), it also seemed like a task that I would truly love to do!

I applied immediately! I patiently waited for a reply yet, to my shock, I wasn’t waiting long in all.

Amy, a Group Supervisor at The Conversation Shop, emailed me and also offered me a ‘Live Conversation Meeting’; following on from the first application questions, this is the first stage of the recruitment procedure.

I was rather delighted as I had actually never ever experienced an interview in this way before. Around 3 o’clock one afternoon, it was time for my meeting using The Conversation Shop’s web site. I opened my browser, went to The Chat Store homepage as well as merely clicked the real-time conversation tab. I had actually reached my interview.

After presenting myself to a representative that was handling conversation at the time, I was rapidly moved to Amy, who prepared and waiting to begin my interview.

My interview started like any other: we introduced ourselves as well as had a little of an informal welcoming conversation (which made me feel secure). After that it was on to the main meeting. What was odd was the truth that the conversation was extremely comparable to an in person meeting, other than it was via real-time conversation!

The concerns had to do with my previous experience, why I was looking for the job, exactly how I would certainly manage specific circumstances and also my knowledge of The Conversation Store and their solutions.

Amy was seeking to disclose my staminas and weaknesses to identify whether I can fulfill the high assumptions that they set. She needed to know where I would require a little additional training and also where I could bring new skills to the team.

Why I wanted the setting was likewise really crucial obviously. Although much of our team is spread out across the UK, The Chat Shop is definitely a close weaved team with huge ambitions. Each one of us is an indispensable part of providing the outcomes that we provide for clients.

Requirements, such as my typing speed, were evaluated too of course. Needing to transform numerous site visitors whilst offering client contentment indicates that you have to assume as well as kind quickly.

Amy likewise provided me the opportunity to ask any concerns that I had, and she answered them extensively. I was happy and wishing that I did well in my real-time conversation interview!

As you have actually most likely presumed (by me creating this post) I did do well in my initial interview for the online conversation job. I was invited to the following stage of the application process– a telephone interview with Amy and also among The Chat Shop’s Co-Founders, Joe.

This is the last stage of their employment process and also I was proud that I had got this much but I was additionally very worried! Fortunately the telephone interview was not as frightening as I as soon as thought and also it was much more casual than formal.

I obtained inquired about my hobbies, what I such as to do in my spare time and a couple of concerns about the Live Chat Agent placement. I also had some comments on my ‘Live Conversation Meeting’, which was wonderful to hear.

A lot of the inquiries that Joe asked had to do with my personality. Joe said that getting on with everybody as well as coming to be a part of The Conversation Store family members was a really vital factor.

It was an enjoyment to speak on the phone to my possible future employers and also I jumped on well with them, there was a buzz in the air. At the end of the telephone meeting I was provided the placement … and also I approved with terrific pleasure, naturally. I was over the moon and also I still am!

When I had actually accepted the deal I was emailed the contracts that needed to be authorized digitally (how trendy is that), my functioning hours, what group I would remain in and all of my log-in details ready for my training.

Not long after this I had a phone call with John– my Team Leader. This telephone call lasted around 2 hours and also he explained every little thing I needed to learn about the “Live Conversation Representative” setting. I made certain to make great deals of notes in my note pad as it is a whole lot to absorb.

I was after that given the dates of when my training would certainly start (training lasts around 3 weeks as well as we’re paid throughout the procedure) and also other information I required to learn about the training process including precisely what would certainly happen. John was a pleasure to talk to and I really felt comfy talking to him as he said he would be there for any type of inquiries I may have if I am ever not sure or stuck.


I have had a bad bout of disease, which implied I was unable to start my training when prepared. Thankfully The Conversation Shop are a bunch of wonderful people who are patiently awaiting me to be well enough once more. I have actually never ever understood such an understanding company as well as I really feel privileged to be used by them.

Just as I will give up my work search, I stumbled across The Chat Store. I’m eagerly awaiting recovering and beginning my training. With any luck I will be a totally fledged real-time chat representative quickly … see this room, my next article will tell you everything about my trip through the training procedure.