I had been searching for a job functioning from house for a while as well as was about to quit. Most ‘function from residence’ tasks that you discover on-line seem to be some type of pyramid or ‘begin your very own organization’ system. Paying a joining fee or purchasing their items for you to sell on? No many thanks!

One day I chose to have another little appearance and also stumbled upon The Chat Shop. I saw the “Live Chat Representative” task on their careers web page as well as, after reviewing the summary, a big wave of happiness came me. Not only did I fit their requirements to a tee (precise student with a curious mind, strong capability to multi-task, high levels of organisation social media chat jobs and a typing speed above 80 words per min), it likewise looked like a task that I would actually enjoy to do!

I used straight away! I patiently awaited a reply but, to my shock, I had not been waiting long in all.

Amy, a Group Supervisor at The Chat Shop, emailed me and used me a ‘Live Conversation Interview’; following on from the preliminary application concerns, this is the initial stage of the recruitment process.

I was rather delighted as I had never experienced a meeting this way before. Around 3 o’clock one mid-day, it was time for my meeting via The Chat Shop’s internet site. I opened my internet browser, went to The Conversation Shop homepage and just clicked the online conversation tab. I had come to my meeting.

After introducing myself to an agent that was handling conversation at the time, I was swiftly moved to Amy, who prepared and also waiting to begin my interview.

My meeting started like any other: we presented ourselves as well as had a little of a laid-back inviting chat (that made me feel secure). After that it was on to the major interview. What was unusual was the reality that the discussion was really similar to an in person interview, except it was through online chat!

The inquiries were about my previous experience, why I was requesting the job, just how I ‘d deal with certain situations and my knowledge of The Conversation Store and also their services.

Amy was looking to reveal my toughness and weaknesses to establish whether I might meet the high expectations that they establish. She needed to know where I would certainly need a little extra training and also where I can bring brand-new skills to the team.

Why I desired the position was likewise very crucial of course. Although much of our team is spread throughout the UK, The Chat Store is certainly a close knit group with large ambitions. Each one of us is an integral part of supplying the results that we provide for customers.

Demands, such as my keying speed, were checked as well obviously. Needing to convert multiple web site site visitors whilst giving client complete satisfaction means that you have to believe and type quickly.

Amy additionally gave me the opportunity to ask any type of questions that I had, and also she addressed them extensively. I enjoyed and also really hoping that I did well in my online conversation interview!

As you’ve probably presumed (by me creating this article) I did succeed in my initial interview for the live conversation task. I was welcomed to the next stage of the application process– a telephone meeting with Amy as well as one of The Conversation Shop’s Co-Founders, Joe.

This is the last stage of their employment procedure and I was proud that I had got this far yet I was also very worried! Fortunately the telephone meeting was not as terrifying as I as soon as thought as well as it was a lot more casual than official.

I obtained asked about my leisure activities, what I such as to do in my spare time and a few concerns concerning the Live Conversation Representative placement. I also had some comments on my ‘Live Conversation Interview’, which was terrific to listen to.

A great deal of the concerns that Joe asked had to do with my character. Joe said that moving on with everyone and also coming to be a part of The Chat Shop household was an extremely essential variable.

It was a satisfaction to talk on the phone to my possible future employers as well as I got on well with them, there was a buzz airborne. At the end of the telephone meeting I was used the position … and I accepted with excellent pleasure, obviously. I mored than the moon and also I still am!

Once I had actually approved the offer I was emailed the contracts that required to be authorized digitally (exactly how amazing is that), my functioning hrs, what team I would be in and all of my log-in details ready for my training.

Not long after this I had a telephone call with John– my Group Leader. This call lasted around 2 hrs and he explained everything I required to learn about the “Live Chat Agent” setting. I made certain to make great deals of notes in my notebook as it is a great deal to take in.

I was then provided the days of when my training would begin (training lasts around 3 weeks and also we’re paid during the procedure) as well as other information I needed to find out about the training procedure consisting of exactly what would happen. John was a satisfaction to talk to and I really felt comfy chatting to him as he stated he would certainly be there for any type of inquiries I might have if I am ever before uncertain or stuck.


I have had a bad bout of ill health, which indicated I was incapable to start my training when set up. Luckily The Chat Shop are a lot of fantastic people who are patiently awaiting me to be all right once more. I have never known such a recognizing company and also I feel fortunate to be used by them.

Just as I was about to quit my job search, I stumbled across The Conversation Store. I’m eagerly awaiting healing as well as starting my training. Ideally I shall be a totally fledged live chat representative quickly … see this space, my next post will inform you all about my journey via the training process.