I had actually been seeking a work functioning from residence for a while and will give up. The majority of ‘function from residence’ jobs that you locate online seem to be some form of pyramid or ‘begin your very own organization’ plan. Paying a joining charge or purchasing their items for you to sell on? No thanks!

Eventually I made a decision to have another little look and also encountered The Chat Store. I saw the “Live Conversation Representative” task on their occupations page as well as, after checking out the description, a big wave of happiness came me. Not only did I fit their demands to a tee (careful student with an analytical mind, solid capability to multi-task, high levels of organisation social media chat support job and a keying rate above 80 words per minute), it likewise felt like a task that I would really like to do!

I applied instantly! I patiently awaited a reply but, to my shock, I wasn’t waiting long at all.

Amy, a Group Supervisor at The Chat Shop, emailed me and offered me a ‘Live Conversation Meeting’; adhering to on from the preliminary application inquiries, this is the first stage of the employment process.

I was rather thrilled as I had never ever experienced an interview by doing this prior to. Around 3 o’clock one mid-day, it was time for my meeting using The Chat Shop’s website. I opened my browser, went to The Chat Shop homepage and simply clicked the real-time conversation tab. I had arrived at my interview.

After introducing myself to an agent that was managing conversation at the time, I was promptly moved to Amy, who was ready and waiting to begin my meeting.

My meeting began like any other: we presented ourselves and also had a little of a casual inviting conversation (that made me really feel at ease). Then it was on to the main meeting. What was weird was the truth that the discussion was extremely comparable to a face-to-face meeting, except it was through live chat!

The inquiries were about my previous experience, why I was looking for the task, how I would certainly handle specific scenarios and my understanding of The Chat Shop and also their solutions.

Amy was wanting to expose my staminas as well as weaknesses to identify whether I might satisfy the high assumptions that they set. She would like to know where I would certainly require a little added training as well as where I can bring new abilities to the group.

Why I wanted the placement was likewise extremely vital naturally. Although much of our team is spread out throughout the UK, The Chat Store is absolutely a close knit team with big aspirations. Each one of us is an indispensable part of delivering the results that we do for clients.

Requirements, such as my keying speed, were tested also obviously. Needing to transform several web site site visitors whilst providing consumer fulfillment suggests that you have to assume and kind fast.

Amy likewise provided me the chance to ask any inquiries that I had, as well as she answered them extensively. I enjoyed and also wishing that I succeeded in my live conversation meeting!

As you have actually probably presumed (by me creating this post) I did succeed in my first interview for the live chat job. I was invited to the next stage of the application procedure– a telephone interview with Amy and also among The Conversation Store’s Co-Founders, Joe.

This is the last stage of their recruitment procedure and I was proud that I had actually got this much yet I was also extremely nervous! Fortunately the telephone meeting was not as frightening as I as soon as assumed and it was a lot more laid-back than official.

I got inquired about my leisure activities, what I like to do in my spare time and a couple of inquiries regarding the Live Conversation Representative position. I likewise had some comments on my ‘Live Conversation Interview’, which was great to listen to.

A great deal of the concerns that Joe asked were about my individuality. Joe said that getting on with everyone and also coming to be a part of The Conversation Shop family members was a very crucial element.

It was a satisfaction to talk on the phone to my potential future bosses and also I jumped on well with them, there was a buzz airborne. At the end of the telephone meeting I was provided the position … and I accepted with excellent pleasure, naturally. I mored than the moon and I still am!

As soon as I had accepted the offer I was emailed the agreements that needed to be authorized digitally (exactly how cool is that), my working hours, what team I would be in and all of my log-in details ready for my training.

Not long hereafter I had a phone call with John– my Group Leader. This telephone call lasted around 2 hrs and also he discussed everything I needed to understand about the “Live Conversation Representative” placement. I made sure to make lots of notes in my note pad as it is a lot to take in.

I was after that offered the days of when my training would begin (training lasts around 3 weeks and also we’re paid during the procedure) as well as other details I needed to learn about the training process consisting of precisely what would certainly take place. John was an enjoyment to talk to and also I felt comfy talking to him as he said he would be there for any kind of inquiries I might have if I am ever uncertain or stuck.


I have had a negative bout of disease, which indicated I was incapable to begin my training when set up. Fortunately The Conversation Store are a bunch of fantastic individuals who are patiently awaiting me to be all right once again. I have actually never recognized such an understanding company as well as I feel privileged to be used by them.

Just as I was about to quit my work search, I stumbled across The Chat Shop. I’m excitedly awaiting getting well and also starting my training. Hopefully I shall be a completely fledged online conversation representative quickly … watch this space, my following article will inform you everything about my trip via the training procedure.