I had been searching for a job functioning from home for some time and also will give up. A lot of ‘work from house’ work that you find on the internet appear to be some kind of pyramid or ‘start your own service’ plan. Paying a signing up with charge or purchasing their items for you to sell on? No thanks!

Eventually I determined to have an additional little look and discovered The Conversation Store. I saw the “Live Chat Representative” work on their careers web page as well as, after reading the summary, a large wave of joy came by me. Not only did I match their needs to a tee (precise student with an analytical mind, solid capacity to multi-task, high levels of organisation social media co op job description and also a typing rate over 80 words per min), it additionally appeared like a work that I would really enjoy to do!

I applied instantly! I patiently waited for a reply however, to my surprise, I wasn’t waiting long in all.

Amy, a Group Supervisor at The Chat Store, emailed me as well as supplied me a ‘Live Chat Meeting’; adhering to on from the first application concerns, this is the initial stage of the recruitment procedure.

I was rather excited as I had never ever experienced a meeting this way before. Around 3 o’clock one afternoon, it was time for my meeting via The Conversation Store’s site. I opened my browser, went to The Chat Shop homepage and also simply clicked the real-time chat tab. I had arrived at my interview.

After introducing myself to an agent that was handling chat at the time, I was swiftly transferred to Amy, who prepared and waiting to start my meeting.

My interview began like any other: we presented ourselves as well as had a bit of a casual welcoming conversation (which made me feel secure). After that it was on to the primary interview. What was weird was the fact that the discussion was very comparable to a face-to-face interview, other than it was by means of online chat!

The inquiries were about my previous experience, why I was looking for the job, exactly how I would certainly manage certain situations and my knowledge of The Chat Shop and also their services.

Amy was wanting to disclose my strengths and weaknesses to determine whether I might satisfy the high assumptions that they establish. She would like to know where I would need a little added training and also where I could bring new skills to the group.

Why I desired the placement was additionally really vital certainly. Although much of our team is spread throughout the UK, The Conversation Store is absolutely a close weaved team with large aspirations. Each one of us is an important part of delivering the results that we do for customers.

Demands, such as my keying speed, were checked also naturally. Having to transform numerous website site visitors whilst offering customer satisfaction indicates that you need to assume as well as kind quickly.

Amy likewise offered me the opportunity to ask any kind of inquiries that I had, and she answered them extensively. I was happy and also hoping that I succeeded in my real-time conversation meeting!

As you have actually probably presumed (by me composing this post) I did succeed in my preliminary meeting for the online chat task. I was welcomed to the following stage of the application procedure– a telephone meeting with Amy as well as among The Conversation Shop’s Co-Founders, Joe.

This is the last stage of their recruitment process and I was proud that I had actually got this far yet I was additionally really nervous! Fortunately the telephone meeting was not as terrifying as I as soon as assumed as well as it was extra laid-back than formal.

I obtained asked about my pastimes, what I such as to do in my leisure as well as a couple of concerns regarding the Live Conversation Representative position. I likewise had some feedback on my ‘Live Conversation Interview’, which was great to listen to.

A great deal of the questions that Joe asked were about my individuality. Joe stated that getting on with everybody and also coming to be a part of The Conversation Shop family was an extremely crucial variable.

It was a pleasure to speak on the phone to my potential future employers and also I jumped on well with them, there was a buzz airborne. At the end of the telephone interview I was used the setting … and also I accepted with fantastic pleasure, obviously. I was over the moon and also I still am!

When I had actually approved the deal I was emailed the contracts that needed to be signed electronically (exactly how amazing is that), my working hrs, what group I would certainly be in and all of my log-in details ready for my training.

Not long after this I had a telephone call with John– my Team Leader. This telephone call lasted around 2 hrs as well as he clarified every little thing I required to understand about the “Live Conversation Representative” position. I ensured to make lots of notes in my notebook as it is a whole lot to take in.

I was after that offered the dates of when my training would begin (training lasts around 3 weeks and also we’re paid during the process) as well as various other details I required to understand about the training process including exactly what would happen. John was an enjoyment to talk to and I really felt comfortable chatting to him as he said he would certainly be there for any inquiries I may have if I am ever not sure or stuck.


I have had a negative spell of illness, which implied I was incapable to start my training when arranged. Fortunately The Chat Store are a number of remarkable individuals who are patiently awaiting me to be well enough once more. I have never ever recognized such a comprehending company and I feel privileged to be used by them.

Equally as I will surrender my job search, I stumbled across The Chat Store. I’m eagerly waiting for healing and beginning my training. Ideally I will be a completely fledged live conversation agent soon … enjoy this space, my next article will inform you all about my trip via the training process.