I had been looking for a work working from home for a while as well as will give up. A lot of ‘work from home’ jobs that you find online appear to be some form of pyramid or ‘begin your very own organization’ scheme. Paying a joining charge or getting their items for you to sell on? No thanks!

Eventually I chose to have one more little appearance and stumbled upon The Chat Shop. I saw the “Live Conversation Representative” task on their jobs page and also, after checking out the description, a huge wave of happiness came by me. Not just did I match their needs to a tee (precise student with an investigative mind, strong capacity to multi-task, high levels of organisation social media customer support indeed job and an inputting speed over 80 words per min), it additionally appeared like a job that I would truly love to do!

I applied quickly! I patiently waited for a reply but, to my surprise, I had not been waiting long whatsoever.

Amy, a Team Supervisor at The Chat Shop, emailed me and used me a ‘Live Conversation Interview’; complying with on from the initial application concerns, this is the initial stage of the employment process.

I was rather excited as I had never ever experienced an interview in this way before. Around 3 o’clock one mid-day, it was time for my meeting using The Conversation Shop’s website. I opened my internet browser, went to The Chat Store homepage as well as simply clicked the real-time chat tab. I had actually gotten to my meeting.

After introducing myself to a representative that was handling chat at the time, I was swiftly moved to Amy, that prepared and also waiting to begin my meeting.

My interview started like any other: we presented ourselves and had a little of a laid-back inviting chat (that made me feel comfortable). Then it was on to the main meeting. What was strange was the truth that the conversation was extremely comparable to a face-to-face interview, other than it was by means of live conversation!

The questions had to do with my previous experience, why I was applying for the task, just how I would certainly take care of particular scenarios as well as my expertise of The Chat Store and their solutions.

Amy was seeking to expose my strengths and weaknesses to figure out whether I can satisfy the high expectations that they establish. She would like to know where I would require a little extra training as well as where I might bring new talents to the group.

Why I wanted the setting was additionally really crucial obviously. Although much of our team is spread out across the UK, The Chat Store is certainly a close knit group with huge passions. Each and every one people is an integral part of supplying the outcomes that we do for clients.

Needs, such as my keying speed, were tested also naturally. Having to transform multiple site visitors whilst supplying customer complete satisfaction indicates that you need to believe and also type quick.

Amy also offered me the possibility to ask any inquiries that I had, as well as she answered them extensively. I mored than happy as well as hoping that I did well in my live chat meeting!

As you have actually most likely guessed (by me composing this article) I did do well in my first meeting for the real-time conversation work. I was welcomed to the following stage of the application procedure– a telephone interview with Amy and among The Chat Shop’s Co-Founders, Joe.

This is the last stage of their employment process and also I was proud that I had actually got this much however I was also very worried! The good news is the telephone meeting was not as scary as I once thought and also it was extra laid-back than official.

I obtained asked about my hobbies, what I such as to do in my spare time and also a couple of questions regarding the Live Chat Representative placement. I likewise had some responses on my ‘Live Conversation Meeting’, which was fantastic to hear.

A lot of the questions that Joe asked were about my character. Joe claimed that proceeding with everybody and also ending up being a part of The Conversation Store family members was an extremely vital variable.

It was a satisfaction to speak on the phone to my potential future managers and I hopped on well with them, there was a buzz airborne. At the end of the telephone interview I was supplied the position … as well as I accepted with fantastic satisfaction, certainly. I mored than the moon as well as I still am!

When I had accepted the offer I was emailed the agreements that required to be authorized electronically (exactly how trendy is that), my working hrs, what group I would be in and all of my log-in information all set for my training.

Not long after this I had a call with John– my Team Leader. This call lasted around 2 hrs as well as he explained whatever I required to know about the “Live Conversation Representative” placement. I saw to it to make great deals of notes in my notebook as it is a lot to take in.

I was then offered the dates of when my training would begin (training lasts around 3 weeks as well as we’re paid during the procedure) and various other information I required to find out about the training process consisting of specifically what would certainly occur. John was a satisfaction to speak to as well as I really felt comfortable talking to him as he said he would certainly be there for any kind of questions I may have if I am ever unsure or stuck.


I have had a negative spell of illness, which implied I was unable to start my training when set up. Luckily The Conversation Shop are a lot of remarkable people that are patiently awaiting me to be well enough once more. I have never known such an understanding company as well as I really feel privileged to be used by them.

Equally as I was about to give up my work search, I came across The Chat Shop. I’m eagerly awaiting getting well and also starting my training. Hopefully I shall be a fully fledged real-time conversation agent quickly … view this room, my following blog post will inform you all about my trip with the training process.