I had actually been looking for a work functioning from home for a while and also will surrender. The majority of ‘function from house’ jobs that you locate on the internet appear to be some type of pyramid or ‘begin your own company’ scheme. Paying a signing up with charge or purchasing their items for you to sell on? No many thanks!

One day I determined to have one more little look and also stumbled upon The Chat Shop. I saw the “Live Chat Agent” task on their professions web page and also, after checking out the summary, a big wave of joy came by me. Not just did I suit their requirements to a tee (meticulous learner with a curious mind, strong ability to multi-task, high levels of organisation social media customer support jobs and an inputting speed above 80 words per min), it likewise looked like a task that I would really enjoy to do!

I applied immediately! I patiently awaited a reply yet, to my shock, I wasn’t waiting long at all.

Amy, a Group Manager at The Chat Store, emailed me and used me a ‘Live Chat Interview’; adhering to on from the initial application concerns, this is the initial stage of the employment process.

I was rather delighted as I had actually never experienced a meeting this way before. Around 3 o’clock one afternoon, it was time for my meeting via The Chat Shop’s site. I opened my browser, mosted likely to The Chat Store homepage and simply clicked the live conversation tab. I had come to my interview.

After presenting myself to an agent that was managing conversation at the time, I was quickly moved to Amy, who was ready and also waiting to start my interview.

My interview began like any other: we introduced ourselves and had a little bit of a casual inviting chat (which made me feel comfortable). Then it was on to the primary meeting. What was unusual was the reality that the conversation was really similar to a face-to-face meeting, except it was using online chat!

The questions were about my previous experience, why I was obtaining the task, how I ‘d deal with certain situations and my expertise of The Chat Store and their solutions.

Amy was wanting to disclose my strengths as well as weak points to determine whether I can fulfill the high assumptions that they set. She wished to know where I would certainly need a little added training and also where I might bring brand-new talents to the group.

Why I wanted the position was likewise really important certainly. Although much of our team is spread out across the UK, The Conversation Shop is certainly a close knit group with huge aspirations. Every one people is an integral part of providing the results that we provide for customers.

Requirements, such as my keying speed, were examined as well naturally. Needing to transform numerous web site visitors whilst giving client complete satisfaction means that you need to assume as well as kind fast.

Amy also gave me the possibility to ask any questions that I had, and also she answered them thoroughly. I was happy and also wishing that I did well in my live chat meeting!

As you have actually possibly guessed (by me composing this blog post) I did succeed in my first meeting for the online chat task. I was welcomed to the next stage of the application process– a telephone meeting with Amy and one of The Chat Store’s Co-Founders, Joe.

This is the last stage of their recruitment process as well as I was proud that I had got this much however I was additionally really anxious! Fortunately the telephone meeting was not as scary as I as soon as thought as well as it was much more informal than formal.

I obtained inquired about my leisure activities, what I such as to do in my extra time as well as a few inquiries concerning the Live Conversation Representative placement. I likewise had some comments on my ‘Live Conversation Meeting’, which was excellent to listen to.

A lot of the questions that Joe asked had to do with my personality. Joe claimed that moving on with everyone and also becoming a part of The Chat Store household was a very crucial element.

It was an enjoyment to talk on the phone to my possible future managers as well as I got on well with them, there was a buzz in the air. At the end of the telephone interview I was used the placement … as well as I accepted with excellent enjoyment, obviously. I mored than the moon as well as I still am!

As soon as I had actually accepted the deal I was emailed the agreements that needed to be authorized electronically (just how amazing is that), my functioning hrs, what group I would remain in and all of my log-in details prepared for my training.

Not long hereafter I had a phone call with John– my Group Leader. This phone called lasted around 2 hrs and he explained everything I required to know about the “Live Conversation Agent” position. I made certain to make lots of notes in my notebook as it is a great deal to take in.

I was then offered the dates of when my training would start (training lasts around 3 weeks and also we’re paid throughout the process) and various other details I needed to understand about the training process consisting of exactly what would certainly take place. John was a satisfaction to speak to and I really felt comfy chatting to him as he stated he would be there for any queries I may have if I am ever before unclear or stuck.


I have had a bad spell of ill health, which indicated I was not able to start my training when set up. The Good News Is The Chat Store are a number of wonderful individuals who are patiently waiting on me to be all right once again. I have never ever known such a comprehending business and I feel blessed to be utilized by them.

Equally as I will quit my job search, I stumbled across The Conversation Store. I’m eagerly waiting for recovering and beginning my training. With any luck I shall be a totally fledged live chat agent quickly … enjoy this room, my following post will certainly tell you everything about my journey via the training procedure.