I had actually been looking for a task working from residence for some time and will give up. The majority of ‘work from home’ work that you discover on the internet appear to be some kind of pyramid or ‘begin your very own organization’ system. Paying a signing up with fee or acquiring their items for you to sell on? No thanks!

Eventually I chose to have one more little look as well as discovered The Conversation Shop. I saw the “Live Conversation Agent” job on their professions web page and, after checking out the description, a huge wave of joy came by me. Not just did I suit their requirements to a tee (meticulous student with a curious mind, strong capability to multi-task, high levels of organisation social media evangelist job description and a keying rate above 80 words per minute), it additionally looked like a task that I would truly enjoy to do!

I used straight away! I patiently awaited a reply yet, to my surprise, I had not been waiting long at all.

Amy, a Group Supervisor at The Conversation Shop, emailed me and also used me a ‘Live Chat Interview’; adhering to on from the preliminary application concerns, this is the initial stage of the recruitment process.

I was instead thrilled as I had actually never ever experienced an interview by doing this prior to. Around 3 o’clock one mid-day, it was time for my meeting by means of The Conversation Store’s site. I opened my browser, mosted likely to The Conversation Store homepage and also merely clicked the online chat tab. I had actually arrived at my meeting.

After introducing myself to a representative that was managing conversation at the time, I was promptly transferred to Amy, that prepared and also waiting to begin my interview.

My meeting started like any other: we presented ourselves and had a little of a laid-back welcoming conversation (that made me feel comfortable). After that it was on to the main interview. What was odd was the reality that the discussion was very comparable to a face-to-face meeting, except it was through online conversation!

The concerns were about my previous experience, why I was obtaining the job, just how I ‘d deal with certain scenarios and also my knowledge of The Conversation Store as well as their services.

Amy was wanting to reveal my staminas and also weaknesses to establish whether I might meet the high assumptions that they establish. She wished to know where I would certainly require a little added training and where I could bring new abilities to the team.

Why I wanted the position was likewise really important naturally. Although much of our group is spread out across the UK, The Chat Shop is definitely a close weaved team with big ambitions. Each and every one people is an essential part of delivering the outcomes that we provide for clients.

Needs, such as my typing speed, were tested as well obviously. Having to convert several site site visitors whilst supplying consumer satisfaction suggests that you have to think as well as kind quick.

Amy also provided me the chance to ask any questions that I had, and she addressed them extensively. I was happy as well as hoping that I succeeded in my real-time conversation meeting!

As you’ve probably thought (by me creating this post) I did succeed in my initial meeting for the live conversation task. I was welcomed to the next stage of the application procedure– a telephone interview with Amy as well as among The Chat Shop’s Co-Founders, Joe.

This is the last stage of their employment procedure and I was proud that I had got this much yet I was also extremely worried! Luckily the telephone interview was not as scary as I once believed and it was extra casual than official.

I got inquired about my pastimes, what I like to do in my leisure and also a couple of concerns regarding the Live Conversation Representative position. I additionally had some feedback on my ‘Live Conversation Meeting’, which was excellent to hear.

A lot of the concerns that Joe asked had to do with my character. Joe stated that proceeding with everyone and also ending up being a part of The Chat Store family members was a really important variable.

It was an enjoyment to speak on the phone to my prospective future managers and I got on well with them, there was a buzz in the air. At the end of the telephone meeting I was provided the position … and also I accepted with excellent pleasure, certainly. I mored than the moon and also I still am!

When I had approved the deal I was emailed the agreements that required to be authorized electronically (how trendy is that), my functioning hours, what team I would certainly remain in and all of my log-in information ready for my training.

Not long hereafter I had a telephone call with John– my Team Leader. This phone called lasted around 2 hrs and he explained whatever I needed to understand about the “Live Conversation Agent” setting. I saw to it to make great deals of notes in my note pad as it is a great deal to absorb.

I was then offered the dates of when my training would certainly commence (training lasts around 3 weeks as well as we’re paid throughout the procedure) and other details I required to find out about the training procedure including exactly what would certainly happen. John was a satisfaction to talk with as well as I really felt comfy chatting to him as he stated he would certainly be there for any type of questions I might have if I am ever not sure or stuck.


I have had a bad spell of ill health, which indicated I was incapable to begin my training when arranged. Luckily The Chat Shop are a bunch of remarkable people who are patiently waiting for me to be all right again. I have actually never recognized such an understanding company and I feel fortunate to be employed by them.

Just as I was about to surrender my job search, I came across The Chat Store. I’m excitedly awaiting getting well and also starting my training. Ideally I shall be a fully fledged real-time conversation representative soon … watch this space, my following blog post will tell you everything about my trip with the training process.