I had actually been seeking a task functioning from home for some time as well as will quit. Most ‘work from residence’ tasks that you discover online appear to be some form of pyramid or ‘begin your very own company’ scheme. Paying a joining fee or purchasing their products for you to sell on? No many thanks!

Eventually I determined to have another little look and also encountered The Conversation Shop. I saw the “Live Conversation Agent” work on their occupations web page and also, after reading the description, a big wave of joy came me. Not just did I fit their needs to a tee (meticulous student with a curious mind, strong capacity to multi-task, high levels of organisation social media full time jobs and also a typing rate over 80 words per minute), it additionally appeared like a work that I would truly love to do!

I applied quickly! I patiently waited for a reply however, to my shock, I wasn’t waiting long in all.

Amy, a Group Manager at The Conversation Store, emailed me as well as used me a ‘Live Chat Meeting’; following on from the first application questions, this is the initial stage of the employment procedure.

I was instead excited as I had actually never ever experienced a meeting this way prior to. Around 3 o’clock one mid-day, it was time for my meeting via The Chat Shop’s web site. I opened my web browser, went to The Chat Shop homepage as well as just clicked the real-time conversation tab. I had actually come to my meeting.

After presenting myself to an agent that was managing conversation at the time, I was swiftly moved to Amy, that prepared and waiting to begin my meeting.

My interview began like any other: we presented ourselves as well as had a bit of a casual welcoming chat (which made me feel secure). After that it was on to the major meeting. What was odd was the reality that the conversation was extremely similar to an in person interview, except it was by means of real-time chat!

The concerns were about my previous experience, why I was applying for the work, just how I would certainly take care of specific scenarios as well as my knowledge of The Conversation Shop and also their solutions.

Amy was aiming to expose my staminas and weaknesses to figure out whether I could fulfill the high assumptions that they establish. She would like to know where I would require a little extra training and where I can bring new talents to the team.

Why I wanted the setting was additionally really essential obviously. Although much of our team is spread out throughout the UK, The Chat Shop is definitely a close weaved group with big ambitions. Each and every one of us is an integral part of providing the outcomes that we do for clients.

Demands, such as my keying rate, were checked too naturally. Having to transform several internet site visitors whilst giving customer fulfillment means that you need to think and type fast.

Amy also provided me the opportunity to ask any kind of concerns that I had, and also she answered them extensively. I was happy and hoping that I did well in my live conversation meeting!

As you’ve probably guessed (by me composing this post) I did do well in my preliminary meeting for the real-time chat work. I was welcomed to the following stage of the application procedure– a telephone interview with Amy as well as one of The Chat Store’s Co-Founders, Joe.

This is the last stage of their recruitment procedure as well as I was proud that I had actually got this much but I was additionally really anxious! The good news is the telephone interview was not as frightening as I once assumed and also it was a lot more informal than formal.

I obtained inquired about my pastimes, what I like to do in my extra time and also a couple of questions about the Live Chat Agent position. I also had some responses on my ‘Live Chat Interview’, which was fantastic to listen to.

A lot of the inquiries that Joe asked had to do with my personality. Joe claimed that getting on with everyone and also coming to be a part of The Chat Store household was a really essential factor.

It was an enjoyment to talk on the phone to my possible future employers and also I jumped on well with them, there was a buzz airborne. At the end of the telephone interview I was supplied the placement … and I accepted with fantastic enjoyment, certainly. I was over the moon and I still am!

Once I had actually accepted the offer I was emailed the agreements that required to be authorized electronically (just how amazing is that), my working hours, what team I would certainly remain in and all of my log-in details all set for my training.

Not long hereafter I had a phone call with John– my Group Leader. This telephone call lasted around 2 hours and also he explained whatever I needed to learn about the “Live Conversation Representative” setting. I saw to it to make lots of notes in my note pad as it is a great deal to absorb.

I was then offered the days of when my training would start (training lasts around 3 weeks and also we’re paid during the process) as well as various other information I required to understand about the training process including precisely what would occur. John was a pleasure to talk to and I really felt comfortable talking to him as he stated he would be there for any kind of queries I may have if I am ever before uncertain or stuck.


I have had a poor spell of ill health, which suggested I was unable to start my training when arranged. The Good News Is The Conversation Shop are a lot of remarkable individuals who are patiently waiting for me to be well enough again. I have never known such an understanding business and I feel fortunate to be utilized by them.

Equally as I was about to quit my task search, I stumbled across The Conversation Store. I’m excitedly waiting for recovering and starting my training. Hopefully I will be a fully fledged live conversation agent soon … enjoy this room, my following blog post will certainly tell you all about my trip with the training process.