I had been seeking a task working from residence for some time and was about to surrender. Most ‘work from home’ work that you locate online seem to be some kind of pyramid or ‘begin your own company’ system. Paying a joining fee or acquiring their products for you to sell on? No thanks!

Eventually I determined to have another little look and came across The Conversation Shop. I saw the “Live Conversation Agent” job on their jobs page and also, after reading the description, a large wave of joy came over me. Not only did I match their demands to a tee (meticulous learner with an inquisitive mind, strong ability to multi-task, high levels of organisation social media guidelines for job hunters as well as an inputting speed over 80 words per min), it also felt like a work that I would actually like to do!

I applied quickly! I patiently waited for a reply however, to my surprise, I had not been waiting long at all.

Amy, a Team Supervisor at The Chat Store, emailed me and also offered me a ‘Live Conversation Interview’; following on from the initial application questions, this is the initial stage of the recruitment procedure.

I was rather excited as I had actually never ever experienced an interview by doing this prior to. Around 3 o’clock one mid-day, it was time for my meeting via The Conversation Shop’s website. I opened my internet browser, went to The Conversation Shop homepage and also just clicked the online conversation tab. I had actually reached my interview.

After introducing myself to a representative that was taking care of chat at the time, I was rapidly moved to Amy, that was ready and also waiting to begin my meeting.

My interview started like any other: we presented ourselves and also had a bit of an informal inviting conversation (which made me feel at ease). Then it was on to the primary meeting. What was unusual was the truth that the conversation was really similar to a face-to-face meeting, other than it was through live chat!

The inquiries were about my previous experience, why I was requesting the work, how I ‘d deal with specific situations as well as my understanding of The Chat Shop and also their solutions.

Amy was seeking to expose my toughness as well as weak points to figure out whether I might satisfy the high expectations that they establish. She would like to know where I would need a little extra training and also where I could bring new skills to the group.

Why I desired the setting was also very essential certainly. Although much of our group is spread throughout the UK, The Chat Store is certainly a close knit group with huge passions. Each and every one people is an indispensable part of providing the results that we do for customers.

Demands, such as my typing rate, were checked as well naturally. Having to transform several internet site visitors whilst giving customer contentment suggests that you have to believe and also kind fast.

Amy also provided me the opportunity to ask any inquiries that I had, and also she answered them completely. I was happy and hoping that I did well in my online conversation interview!

As you’ve probably guessed (by me creating this article) I did do well in my initial interview for the live conversation work. I was invited to the next phase of the application procedure– a telephone meeting with Amy and among The Conversation Shop’s Co-Founders, Joe.

This is the last stage of their recruitment process as well as I was proud that I had actually got this much yet I was additionally very worried! Thankfully the telephone interview was not as frightening as I once believed and also it was a lot more informal than official.

I obtained inquired about my leisure activities, what I such as to do in my extra time and also a couple of concerns concerning the Live Chat Agent setting. I likewise had some responses on my ‘Live Conversation Interview’, which was wonderful to hear.

A great deal of the questions that Joe asked had to do with my personality. Joe claimed that moving on with everybody and also ending up being a part of The Chat Store family was a very vital aspect.

It was a pleasure to talk on the phone to my potential future managers and also I got on well with them, there was a buzz in the air. At the end of the telephone meeting I was used the position … and also I approved with wonderful pleasure, certainly. I was over the moon and also I still am!

Once I had actually accepted the deal I was emailed the agreements that required to be signed electronically (how trendy is that), my functioning hours, what team I would certainly be in and all of my log-in details ready for my training.

Not long hereafter I had a call with John– my Group Leader. This call lasted around 2 hours and he clarified everything I required to learn about the “Live Conversation Representative” position. I ensured to make lots of notes in my note pad as it is a great deal to take in.

I was then offered the dates of when my training would certainly commence (training lasts around 3 weeks and we’re paid throughout the process) and other details I needed to learn about the training process including exactly what would certainly occur. John was a satisfaction to speak to as well as I really felt comfortable talking to him as he stated he would be there for any kind of inquiries I may have if I am ever uncertain or stuck.


I have had a negative bout of ill health, which implied I was unable to start my training when set up. Fortunately The Chat Shop are a number of fantastic people who are patiently awaiting me to be well enough again. I have actually never understood such an understanding firm and also I really feel blessed to be employed by them.

Equally as I will give up my job search, I came across The Chat Store. I’m eagerly waiting for recovering and also starting my training. Hopefully I shall be a totally fledged real-time chat representative quickly … view this space, my following blog post will inform you all about my journey through the training process.