I had actually been trying to find a work working from home for some time and also was about to surrender. A lot of ‘function from house’ tasks that you discover on the internet appear to be some kind of pyramid or ‘start your own business’ system. Paying a joining charge or getting their products for you to sell on? No thanks!

Eventually I determined to have another little look as well as discovered The Chat Shop. I saw the “Live Chat Agent” task on their occupations web page as well as, after reading the summary, a huge wave of joy came me. Not only did I match their requirements to a tee (thorough learner with an inquisitive mind, solid capacity to multi-task, high levels of organisation social media handling job description as well as an inputting rate above 80 words per min), it also appeared like a job that I would truly love to do!

I used immediately! I patiently waited for a reply however, to my surprise, I wasn’t waiting long in any way.

Amy, a Team Manager at The Chat Shop, emailed me and also supplied me a ‘Live Conversation Interview’; following on from the first application inquiries, this is the first stage of the employment process.

I was instead thrilled as I had never experienced an interview in this way prior to. Around 3 o’clock one afternoon, it was time for my interview by means of The Conversation Shop’s web site. I opened my browser, mosted likely to The Conversation Shop homepage and also simply clicked the online conversation tab. I had actually reached my meeting.

After introducing myself to a representative that was managing conversation at the time, I was promptly transferred to Amy, who prepared and also waiting to start my meeting.

My meeting started like any other: we presented ourselves and had a little bit of a casual welcoming chat (which made me feel at ease). Then it was on to the major interview. What was odd was the truth that the discussion was very similar to an in person interview, other than it was via online chat!

The inquiries had to do with my previous experience, why I was making an application for the work, exactly how I ‘d deal with certain situations as well as my knowledge of The Conversation Store and their services.

Amy was wanting to reveal my strengths and also weak points to determine whether I might meet the high expectations that they establish. She wanted to know where I would certainly require a little extra training and also where I might bring new abilities to the group.

Why I wanted the placement was also very important certainly. Although much of our team is spread across the UK, The Conversation Shop is definitely a close knit team with huge aspirations. Each one of us is an essential part of providing the results that we provide for clients.

Needs, such as my keying speed, were tested also certainly. Having to transform several web site visitors whilst supplying client fulfillment suggests that you have to believe and also kind quick.

Amy additionally provided me the chance to ask any questions that I had, as well as she addressed them completely. I enjoyed as well as really hoping that I did well in my real-time conversation interview!

As you’ve most likely thought (by me creating this post) I did succeed in my first interview for the real-time conversation work. I was invited to the next phase of the application process– a telephone interview with Amy and also one of The Conversation Shop’s Co-Founders, Joe.

This is the last stage of their recruitment procedure as well as I was proud that I had got this much but I was also really anxious! Fortunately the telephone interview was not as frightening as I when thought and also it was much more informal than formal.

I obtained inquired about my hobbies, what I like to do in my spare time and also a couple of concerns about the Live Chat Agent placement. I additionally had some responses on my ‘Live Conversation Interview’, which was wonderful to hear.

A great deal of the inquiries that Joe asked had to do with my individuality. Joe stated that proceeding with everybody and ending up being a part of The Conversation Shop household was a really vital variable.

It was a satisfaction to speak on the phone to my potential future employers and I got on well with them, there was a buzz airborne. At the end of the telephone interview I was used the setting … and also I approved with fantastic enjoyment, naturally. I mored than the moon and I still am!

When I had actually accepted the deal I was emailed the agreements that required to be signed electronically (exactly how cool is that), my functioning hrs, what team I would be in and all of my log-in details prepared for my training.

Not long after this I had a phone call with John– my Group Leader. This telephone call lasted about 2 hrs as well as he explained everything I required to learn about the “Live Chat Representative” placement. I saw to it to make great deals of notes in my note pad as it is a great deal to take in.

I was after that given the dates of when my training would commence (training lasts around 3 weeks as well as we’re paid throughout the procedure) and other information I required to learn about the training procedure including specifically what would certainly take place. John was a satisfaction to talk to as well as I really felt comfortable talking to him as he claimed he would be there for any type of queries I may have if I am ever not sure or stuck.


I have had a bad spell of ill health, which implied I was unable to start my training when prepared. The Good News Is The Chat Shop are a number of terrific people who are patiently waiting on me to be well enough once more. I have actually never recognized such an understanding firm as well as I feel privileged to be employed by them.

Just as I will quit my job search, I stumbled across The Chat Shop. I’m eagerly waiting for getting well and starting my training. Ideally I will be a totally fledged real-time conversation agent quickly … see this room, my following message will tell you everything about my journey through the training process.