I had actually been searching for a work functioning from home for some time and was about to give up. Most ‘work from home’ jobs that you discover on the internet seem to be some form of pyramid or ‘begin your own business’ system. Paying a signing up with cost or purchasing their products for you to sell on? No many thanks!

Eventually I made a decision to have one more little look as well as came across The Conversation Store. I saw the “Live Chat Representative” task on their professions page and, after checking out the description, a big wave of joy came over me. Not just did I suit their requirements to a tee (thorough student with an inquisitive mind, strong ability to multi-task, high degrees of organisation social media helped me get a job and also a typing rate above 80 words per minute), it also appeared like a task that I would truly like to do!

I used straight away! I patiently waited for a reply but, to my shock, I had not been waiting long at all.

Amy, a Team Manager at The Conversation Store, emailed me and also used me a ‘Live Chat Meeting’; following on from the first application questions, this is the first stage of the employment process.

I was instead excited as I had actually never experienced a meeting this way prior to. Around 3 o’clock one mid-day, it was time for my meeting via The Chat Store’s site. I opened my internet browser, mosted likely to The Conversation Store homepage and merely clicked the online conversation tab. I had gotten to my interview.

After presenting myself to an agent that was handling conversation at the time, I was promptly moved to Amy, who was ready as well as waiting to start my meeting.

My interview started like any other: we presented ourselves and had a little of a laid-back welcoming chat (that made me feel comfortable). After that it was on to the main meeting. What was unusual was the truth that the discussion was really similar to an in person meeting, except it was by means of online chat!

The concerns were about my previous experience, why I was making an application for the task, just how I would certainly take care of certain situations and also my understanding of The Conversation Store as well as their solutions.

Amy was wanting to disclose my staminas as well as weak points to determine whether I might fulfill the high expectations that they set. She wanted to know where I would need a little added training and also where I can bring new talents to the group.

Why I wanted the setting was also really important naturally. Although much of our team is spread throughout the UK, The Conversation Shop is definitely a close knit team with huge ambitions. Each one people is an important part of delivering the results that we provide for customers.

Requirements, such as my inputting rate, were evaluated too naturally. Needing to transform numerous site visitors whilst supplying consumer contentment means that you need to assume as well as type quickly.

Amy also provided me the possibility to ask any inquiries that I had, and also she addressed them completely. I mored than happy and also really hoping that I succeeded in my real-time conversation meeting!

As you have actually possibly guessed (by me composing this article) I did do well in my initial interview for the real-time conversation job. I was invited to the following stage of the application process– a telephone meeting with Amy and among The Conversation Store’s Co-Founders, Joe.

This is the last stage of their employment process and I was proud that I had got this far however I was additionally very worried! Thankfully the telephone interview was not as frightening as I when believed and also it was more laid-back than official.

I obtained inquired about my pastimes, what I such as to do in my leisure and a few inquiries concerning the Live Chat Agent position. I likewise had some comments on my ‘Live Conversation Meeting’, which was terrific to listen to.

A great deal of the inquiries that Joe asked had to do with my personality. Joe stated that moving on with everyone and ending up being a part of The Chat Store family members was a very essential factor.

It was a satisfaction to speak on the phone to my potential future bosses and I jumped on well with them, there was a buzz airborne. At the end of the telephone interview I was offered the setting … and also I approved with terrific enjoyment, of course. I was over the moon and also I still am!

Once I had approved the deal I was emailed the agreements that required to be signed digitally (how amazing is that), my working hrs, what team I would certainly remain in and all of my log-in details ready for my training.

Not long hereafter I had a phone call with John– my Group Leader. This call lasted about 2 hrs and he described every little thing I required to know about the “Live Conversation Representative” setting. I made certain to make lots of notes in my note pad as it is a whole lot to take in.

I was then given the dates of when my training would certainly commence (training lasts around 3 weeks and we’re paid during the process) and also other information I needed to learn about the training procedure including specifically what would take place. John was a pleasure to talk to and also I felt comfortable talking to him as he claimed he would be there for any type of inquiries I might have if I am ever before unclear or stuck.


I have had a poor spell of illness, which suggested I was not able to start my training when prepared. The Good News Is The Conversation Store are a number of fantastic individuals who are patiently waiting on me to be well enough again. I have actually never ever understood such a comprehending company and I really feel blessed to be utilized by them.

Just as I was about to surrender my task search, I stumbled across The Chat Store. I’m eagerly awaiting recovering and beginning my training. Hopefully I will be a fully fledged live chat representative soon … watch this room, my next blog post will certainly inform you all about my trip with the training process.