I had been trying to find a task working from residence for a while and also will quit. Many ‘function from house’ tasks that you locate on the internet appear to be some kind of pyramid or ‘start your very own business’ plan. Paying a signing up with cost or buying their products for you to sell on? No thanks!

One day I made a decision to have one more little look and came across The Chat Store. I saw the “Live Chat Agent” task on their jobs page and also, after checking out the summary, a big wave of joy came me. Not only did I fit their needs to a tee (thorough learner with a curious mind, solid capability to multi-task, high degrees of organisation social media hindering jobs as well as an inputting rate above 80 words per min), it additionally looked like a job that I would truly love to do!

I used straight away! I patiently waited for a reply but, to my shock, I wasn’t waiting long in any way.

Amy, a Team Supervisor at The Chat Store, emailed me and also provided me a ‘Live Conversation Interview’; adhering to on from the preliminary application inquiries, this is the initial stage of the recruitment procedure.

I was instead thrilled as I had never experienced a meeting by doing this prior to. Around 3 o’clock one mid-day, it was time for my meeting via The Chat Store’s site. I opened my browser, went to The Conversation Store homepage as well as simply clicked the online conversation tab. I had actually arrived at my interview.

After presenting myself to an agent that was handling chat at the time, I was rapidly moved to Amy, that was ready and waiting to start my interview.

My interview began like any other: we introduced ourselves as well as had a bit of a casual inviting chat (that made me feel at ease). Then it was on to the primary interview. What was odd was the fact that the discussion was really comparable to an in person meeting, except it was by means of online chat!

The concerns had to do with my previous experience, why I was obtaining the task, just how I would certainly deal with particular situations and also my knowledge of The Chat Store as well as their solutions.

Amy was wanting to reveal my strengths and also weaknesses to identify whether I could satisfy the high assumptions that they establish. She wished to know where I would require a little additional training as well as where I could bring brand-new talents to the team.

Why I wanted the setting was additionally very essential obviously. Although much of our group is spread throughout the UK, The Chat Store is definitely a close weaved team with large passions. Every one people is an important part of delivering the outcomes that we do for customers.

Demands, such as my keying speed, were checked also of course. Having to transform several web site site visitors whilst providing consumer satisfaction suggests that you have to assume and kind quick.

Amy likewise offered me the possibility to ask any kind of concerns that I had, as well as she addressed them thoroughly. I was happy and also really hoping that I succeeded in my real-time chat meeting!

As you’ve probably thought (by me writing this post) I did succeed in my preliminary interview for the online chat job. I was welcomed to the following phase of the application procedure– a telephone interview with Amy as well as among The Chat Store’s Co-Founders, Joe.

This is the last stage of their employment process as well as I was proud that I had got this much yet I was likewise really nervous! Thankfully the telephone interview was not as terrifying as I when thought and it was more laid-back than formal.

I got asked about my pastimes, what I like to do in my leisure and also a couple of questions concerning the Live Chat Agent placement. I likewise had some feedback on my ‘Live Chat Interview’, which was terrific to hear.

A great deal of the concerns that Joe asked had to do with my individuality. Joe said that proceeding with everybody and also coming to be a part of The Chat Shop family members was a very vital factor.

It was a satisfaction to speak on the phone to my potential future managers and I got on well with them, there was a buzz airborne. At the end of the telephone interview I was provided the placement … as well as I approved with excellent enjoyment, certainly. I was over the moon and also I still am!

Once I had actually approved the deal I was emailed the agreements that needed to be signed electronically (exactly how amazing is that), my functioning hours, what group I would remain in and all of my log-in details ready for my training.

Not long after this I had a telephone call with John– my Team Leader. This telephone call lasted about 2 hours and he discussed whatever I required to find out about the “Live Conversation Agent” position. I saw to it to make great deals of notes in my note pad as it is a lot to take in.

I was then offered the dates of when my training would commence (training lasts around 3 weeks and also we’re paid during the procedure) and other details I needed to know about the training procedure consisting of specifically what would take place. John was an enjoyment to talk to and also I felt comfy talking to him as he claimed he would be there for any type of queries I might have if I am ever unclear or stuck.


I have had a negative bout of ill health, which implied I was not able to start my training when arranged. The Good News Is The Conversation Store are a lot of fantastic individuals who are patiently awaiting me to be all right again. I have never ever known such an understanding company as well as I really feel blessed to be utilized by them.

Equally as I was about to surrender my task search, I came across The Chat Shop. I’m eagerly awaiting getting well and also starting my training. Hopefully I shall be a fully fledged live chat agent quickly … watch this room, my next post will tell you everything about my trip via the training procedure.