I had actually been seeking a work functioning from home for a while as well as will give up. Most ‘function from residence’ tasks that you discover on the internet appear to be some form of pyramid or ‘start your very own company’ system. Paying a joining fee or purchasing their items for you to sell on? No thanks!

One day I made a decision to have an additional little look and also discovered The Chat Shop. I saw the “Live Chat Representative” job on their jobs page and also, after reading the summary, a large wave of joy came by me. Not only did I match their needs to a tee (careful student with an investigative mind, solid capacity to multi-task, high degrees of organisation social media impact on job seekers as well as a keying rate over 80 words per minute), it also appeared like a job that I would actually enjoy to do!

I applied instantly! I patiently waited for a reply however, to my surprise, I wasn’t waiting long in any way.

Amy, a Group Manager at The Chat Store, emailed me as well as offered me a ‘Live Chat Interview’; complying with on from the preliminary application concerns, this is the first stage of the employment process.

I was rather delighted as I had never experienced an interview this way prior to. Around 3 o’clock one mid-day, it was time for my interview via The Conversation Store’s website. I opened my web browser, went to The Chat Shop homepage and also merely clicked the real-time conversation tab. I had gotten to my meeting.

After introducing myself to an agent that was handling chat at the time, I was swiftly transferred to Amy, who was ready and also waiting to start my interview.

My interview began like any other: we presented ourselves and had a bit of a laid-back inviting conversation (which made me really feel comfortable). Then it was on to the primary interview. What was weird was the fact that the conversation was extremely similar to a face-to-face meeting, except it was through live conversation!

The inquiries were about my previous experience, why I was looking for the job, how I would certainly deal with particular circumstances as well as my understanding of The Conversation Store as well as their solutions.

Amy was looking to disclose my toughness as well as weaknesses to establish whether I could meet the high assumptions that they establish. She would like to know where I would certainly need a little added training as well as where I might bring brand-new skills to the team.

Why I desired the position was additionally extremely vital certainly. Although much of our team is spread out across the UK, The Chat Shop is certainly a close knit team with large aspirations. Every one people is an essential part of providing the results that we provide for customers.

Requirements, such as my keying speed, were tested too obviously. Having to transform multiple website site visitors whilst offering consumer fulfillment means that you need to think and also type fast.

Amy also provided me the possibility to ask any inquiries that I had, and she addressed them thoroughly. I mored than happy and wishing that I did well in my online conversation meeting!

As you have actually probably guessed (by me writing this post) I did do well in my initial meeting for the online chat work. I was invited to the following phase of the application procedure– a telephone meeting with Amy and among The Chat Store’s Co-Founders, Joe.

This is the last stage of their employment process and also I was proud that I had actually got this far however I was likewise extremely worried! The good news is the telephone meeting was not as frightening as I once assumed and it was a lot more informal than formal.

I obtained inquired about my leisure activities, what I like to do in my extra time as well as a few concerns concerning the Live Chat Agent placement. I additionally had some feedback on my ‘Live Chat Meeting’, which was terrific to hear.

A lot of the concerns that Joe asked were about my individuality. Joe claimed that proceeding with everybody and becoming a part of The Conversation Shop household was an extremely important factor.

It was a satisfaction to speak on the phone to my prospective future bosses and also I got on well with them, there was a buzz airborne. At the end of the telephone meeting I was offered the position … and I approved with terrific satisfaction, certainly. I was over the moon as well as I still am!

Once I had accepted the deal I was emailed the contracts that needed to be authorized electronically (exactly how great is that), my working hours, what team I would certainly remain in and all of my log-in details all set for my training.

Not long hereafter I had a telephone call with John– my Team Leader. This phone called lasted around 2 hours and he clarified whatever I required to know about the “Live Chat Representative” position. I made sure to make lots of notes in my notebook as it is a lot to take in.

I was then given the dates of when my training would begin (training lasts around 3 weeks and we’re paid throughout the process) as well as various other details I required to know about the training procedure consisting of exactly what would occur. John was a satisfaction to talk to and also I felt comfortable chatting to him as he said he would certainly be there for any kind of questions I may have if I am ever before not sure or stuck.

However…

I have had a poor spell of ill health, which implied I was incapable to begin my training when organized. Thankfully The Chat Shop are a number of fantastic people who are patiently waiting for me to be all right again. I have never known such a comprehending business as well as I really feel privileged to be used by them.

Equally as I was about to surrender my task search, I stumbled across The Chat Shop. I’m excitedly waiting for recovering as well as starting my training. Hopefully I shall be a completely fledged live chat representative quickly … view this space, my next post will tell you all about my trip through the training process.