I had actually been searching for a job working from residence for a while and was about to give up. Many ‘function from house’ work that you find on-line appear to be some kind of pyramid or ‘begin your very own company’ system. Paying a signing up with cost or buying their products for you to sell on? No thanks!

One day I decided to have an additional little look and came across The Chat Shop. I saw the “Live Chat Agent” work on their occupations web page as well as, after reading the summary, a large wave of happiness came by me. Not only did I suit their requirements to a tee (careful student with an analytical mind, strong capacity to multi-task, high levels of organisation social media in job interviews and a typing rate above 80 words per min), it also seemed like a job that I would really like to do!

I applied instantly! I patiently awaited a reply but, to my surprise, I wasn’t waiting long at all.

Amy, a Group Supervisor at The Conversation Shop, emailed me and offered me a ‘Live Conversation Interview’; complying with on from the first application questions, this is the initial stage of the recruitment process.

I was rather excited as I had never experienced an interview by doing this before. Around 3 o’clock one mid-day, it was time for my meeting through The Conversation Shop’s internet site. I opened my browser, went to The Chat Shop homepage as well as just clicked the online chat tab. I had reached my meeting.

After introducing myself to an agent that was managing chat at the time, I was rapidly transferred to Amy, who was ready as well as waiting to begin my interview.

My interview started like any other: we introduced ourselves and also had a bit of a laid-back welcoming chat (which made me feel secure). After that it was on to the primary meeting. What was odd was the fact that the conversation was really similar to a face-to-face interview, other than it was through online chat!

The questions had to do with my previous experience, why I was looking for the task, how I ‘d deal with certain scenarios and my knowledge of The Conversation Store and also their solutions.

Amy was aiming to expose my staminas as well as weaknesses to determine whether I could fulfill the high assumptions that they set. She wanted to know where I would certainly need a little additional training as well as where I can bring new abilities to the group.

Why I wanted the position was likewise very crucial of course. Although much of our team is spread out throughout the UK, The Chat Shop is absolutely a close knit team with large ambitions. Each one people is an integral part of providing the outcomes that we provide for clients.

Needs, such as my keying rate, were evaluated also obviously. Needing to convert several site site visitors whilst providing customer fulfillment suggests that you have to think and kind fast.

Amy also provided me the chance to ask any kind of questions that I had, as well as she answered them completely. I enjoyed and wishing that I succeeded in my online chat meeting!

As you’ve probably thought (by me composing this post) I did do well in my first interview for the live chat work. I was welcomed to the following stage of the application procedure– a telephone meeting with Amy as well as among The Conversation Shop’s Co-Founders, Joe.

This is the last stage of their recruitment process and I was proud that I had actually got this far but I was additionally really nervous! Thankfully the telephone meeting was not as frightening as I when thought and it was extra informal than official.

I obtained inquired about my pastimes, what I like to do in my extra time as well as a few inquiries concerning the Live Conversation Representative placement. I likewise had some feedback on my ‘Live Chat Interview’, which was wonderful to hear.

A great deal of the inquiries that Joe asked had to do with my character. Joe claimed that getting on with everybody and coming to be a part of The Chat Shop household was a very crucial variable.

It was an enjoyment to speak on the phone to my potential future employers and also I got on well with them, there was a buzz airborne. At the end of the telephone meeting I was offered the position … as well as I accepted with wonderful enjoyment, of course. I was over the moon and also I still am!

Once I had actually approved the offer I was emailed the contracts that needed to be signed digitally (exactly how awesome is that), my working hrs, what group I would be in and all of my log-in information all set for my training.

Not long hereafter I had a phone call with John– my Group Leader. This phone called lasted about 2 hrs and also he described whatever I needed to understand about the “Live Conversation Representative” setting. I made certain to make lots of notes in my note pad as it is a lot to absorb.

I was then offered the days of when my training would commence (training lasts around 3 weeks as well as we’re paid throughout the procedure) and also other information I needed to understand about the training procedure including precisely what would happen. John was an enjoyment to speak to as well as I really felt comfy chatting to him as he said he would certainly be there for any type of queries I might have if I am ever unsure or stuck.


I have had a poor spell of disease, which meant I was incapable to begin my training when set up. Thankfully The Chat Shop are a lot of wonderful people who are patiently waiting for me to be all right again. I have never ever recognized such a recognizing business as well as I really feel privileged to be used by them.

Just as I was about to quit my task search, I stumbled across The Chat Store. I’m excitedly awaiting getting well and also beginning my training. Hopefully I shall be a totally fledged real-time conversation representative soon … see this space, my next blog post will certainly inform you all about my trip via the training procedure.