I had actually been trying to find a task working from residence for a while as well as was about to surrender. A lot of ‘work from residence’ work that you find online appear to be some type of pyramid or ‘begin your own business’ plan. Paying a joining charge or getting their products for you to sell on? No thanks!

Eventually I decided to have another little look and also encountered The Chat Shop. I saw the “Live Chat Agent” task on their careers web page as well as, after checking out the summary, a big wave of happiness came over me. Not only did I fit their requirements to a tee (precise student with an analytical mind, strong ability to multi-task, high levels of organisation social media in job search articles and a keying speed over 80 words per minute), it likewise felt like a task that I would actually enjoy to do!

I used instantly! I patiently awaited a reply but, to my surprise, I wasn’t waiting long at all.

Amy, a Team Supervisor at The Conversation Store, emailed me as well as used me a ‘Live Chat Interview’; following on from the preliminary application inquiries, this is the initial stage of the recruitment procedure.

I was rather excited as I had never experienced a meeting in this way before. Around 3 o’clock one afternoon, it was time for my interview through The Chat Store’s web site. I opened my web browser, mosted likely to The Chat Store homepage as well as simply clicked the online chat tab. I had actually arrived at my meeting.

After introducing myself to an agent that was taking care of conversation at the time, I was quickly transferred to Amy, who prepared as well as waiting to start my meeting.

My meeting began like any other: we presented ourselves and had a little bit of an informal inviting conversation (that made me feel comfortable). After that it was on to the primary meeting. What was unusual was the truth that the discussion was extremely similar to an in person meeting, other than it was using live conversation!

The questions were about my previous experience, why I was getting the work, how I would certainly take care of specific scenarios and my understanding of The Chat Store and also their services.

Amy was wanting to disclose my toughness as well as weak points to identify whether I might fulfill the high assumptions that they set. She needed to know where I would certainly need a little additional training and where I could bring brand-new talents to the team.

Why I desired the setting was also extremely crucial certainly. Although much of our group is spread out across the UK, The Chat Store is certainly a close weaved group with huge ambitions. Each and every one people is an integral part of providing the outcomes that we provide for clients.

Demands, such as my inputting rate, were evaluated also obviously. Having to convert several website visitors whilst giving customer fulfillment means that you need to assume as well as type quick.

Amy additionally offered me the opportunity to ask any kind of inquiries that I had, and she addressed them thoroughly. I was happy and really hoping that I succeeded in my online chat meeting!

As you’ve most likely thought (by me composing this article) I did succeed in my initial interview for the real-time chat task. I was invited to the next stage of the application procedure– a telephone interview with Amy and also one of The Chat Shop’s Co-Founders, Joe.

This is the last stage of their recruitment process and I was proud that I had actually got this much however I was additionally very worried! Fortunately the telephone meeting was not as frightening as I once thought and also it was much more informal than formal.

I got asked about my leisure activities, what I such as to do in my spare time and also a few questions concerning the Live Chat Agent placement. I likewise had some feedback on my ‘Live Chat Meeting’, which was terrific to listen to.

A lot of the concerns that Joe asked were about my personality. Joe claimed that moving on with everyone and also coming to be a part of The Chat Shop family was a really vital aspect.

It was a satisfaction to talk on the phone to my possible future employers as well as I jumped on well with them, there was a buzz airborne. At the end of the telephone meeting I was provided the position … and also I approved with excellent pleasure, certainly. I mored than the moon and also I still am!

When I had accepted the deal I was emailed the contracts that needed to be signed digitally (how cool is that), my functioning hrs, what team I would be in and all of my log-in details prepared for my training.

Not long hereafter I had a phone call with John– my Team Leader. This telephone call lasted about 2 hours as well as he explained whatever I needed to find out about the “Live Conversation Agent” placement. I saw to it to make great deals of notes in my notebook as it is a great deal to take in.

I was after that given the days of when my training would certainly start (training lasts around 3 weeks as well as we’re paid during the process) and also various other details I needed to find out about the training procedure consisting of specifically what would happen. John was a pleasure to speak to and I felt comfortable talking to him as he said he would be there for any type of inquiries I may have if I am ever not sure or stuck.


I have had a negative bout of illness, which suggested I was incapable to begin my training when arranged. The Good News Is The Conversation Store are a lot of fantastic people who are patiently awaiting me to be all right once again. I have never ever recognized such a recognizing company as well as I really feel blessed to be used by them.

Just as I was about to surrender my work search, I stumbled across The Chat Shop. I’m eagerly waiting for getting well as well as starting my training. Ideally I will be a fully fledged live conversation representative quickly … watch this space, my following message will inform you everything about my journey via the training procedure.