I had been looking for a task functioning from home for a while as well as will give up. The majority of ‘function from residence’ tasks that you discover online appear to be some kind of pyramid or ‘begin your very own company’ plan. Paying a signing up with cost or getting their products for you to sell on? No thanks!

Someday I made a decision to have one more little look and stumbled upon The Conversation Store. I saw the “Live Chat Agent” task on their careers page and also, after reviewing the summary, a large wave of happiness came by me. Not just did I fit their requirements to a tee (careful student with an investigative mind, solid capacity to multi-task, high levels of organisation social media in your job search and also an inputting rate over 80 words per min), it likewise appeared like a task that I would actually love to do!

I used immediately! I patiently awaited a reply however, to my shock, I had not been waiting long in any way.

Amy, a Team Manager at The Conversation Shop, emailed me as well as provided me a ‘Live Chat Interview’; complying with on from the first application inquiries, this is the initial stage of the employment process.

I was rather excited as I had actually never ever experienced an interview by doing this before. Around 3 o’clock one mid-day, it was time for my interview via The Chat Store’s web site. I opened my browser, went to The Conversation Shop homepage and also simply clicked the online conversation tab. I had reached my meeting.

After introducing myself to an agent that was managing chat at the time, I was rapidly moved to Amy, who prepared and waiting to start my meeting.

My interview began like any other: we presented ourselves and also had a bit of an informal inviting chat (which made me feel comfortable). After that it was on to the primary interview. What was odd was the truth that the conversation was really comparable to a face-to-face meeting, except it was using online chat!

The questions were about my previous experience, why I was requesting the work, exactly how I would certainly manage particular scenarios as well as my knowledge of The Chat Store and also their services.

Amy was wanting to disclose my strengths and weak points to determine whether I might satisfy the high expectations that they set. She needed to know where I would need a little added training and also where I could bring brand-new talents to the team.

Why I wanted the position was additionally really important obviously. Although much of our team is spread throughout the UK, The Conversation Shop is definitely a close weaved team with large ambitions. Each one of us is an indispensable part of providing the results that we provide for clients.

Requirements, such as my typing speed, were tested as well obviously. Needing to convert several website visitors whilst supplying client satisfaction indicates that you have to assume and also type quick.

Amy additionally gave me the chance to ask any type of concerns that I had, and also she addressed them thoroughly. I enjoyed as well as wishing that I succeeded in my live chat interview!

As you’ve possibly presumed (by me creating this blog post) I did do well in my first meeting for the real-time chat work. I was invited to the next stage of the application process– a telephone meeting with Amy and among The Chat Store’s Co-Founders, Joe.

This is the last stage of their recruitment procedure and I was proud that I had got this far yet I was also really anxious! Luckily the telephone interview was not as frightening as I once believed and also it was a lot more informal than official.

I got inquired about my leisure activities, what I such as to do in my extra time as well as a couple of concerns about the Live Conversation Agent placement. I likewise had some feedback on my ‘Live Conversation Meeting’, which was excellent to hear.

A lot of the questions that Joe asked were about my personality. Joe said that moving on with everyone and coming to be a part of The Conversation Shop family members was a very crucial aspect.

It was an enjoyment to talk on the phone to my prospective future managers and I jumped on well with them, there was a buzz airborne. At the end of the telephone interview I was provided the placement … and also I accepted with excellent pleasure, obviously. I mored than the moon and I still am!

As soon as I had accepted the deal I was emailed the agreements that needed to be authorized digitally (how great is that), my functioning hrs, what team I would be in and all of my log-in details ready for my training.

Not long hereafter I had a call with John– my Team Leader. This telephone call lasted about 2 hrs and also he clarified everything I required to know about the “Live Chat Agent” position. I made sure to make lots of notes in my notebook as it is a great deal to absorb.

I was after that provided the dates of when my training would certainly begin (training lasts around 3 weeks and we’re paid throughout the process) as well as various other details I required to learn about the training procedure consisting of specifically what would certainly take place. John was a satisfaction to speak with as well as I felt comfortable chatting to him as he stated he would certainly be there for any type of questions I might have if I am ever before unclear or stuck.


I have had a bad round of illness, which implied I was incapable to begin my training when prepared. Luckily The Conversation Shop are a number of wonderful people who are patiently waiting for me to be all right again. I have actually never understood such a comprehending firm as well as I feel privileged to be utilized by them.

Equally as I will surrender my job search, I came across The Chat Shop. I’m eagerly awaiting getting well as well as starting my training. Hopefully I shall be a fully fledged online chat agent soon … view this space, my following message will certainly tell you everything about my journey with the training process.