I had been trying to find a job functioning from home for a while and also was about to quit. Most ‘function from home’ work that you locate online appear to be some form of pyramid or ‘begin your very own company’ scheme. Paying a joining cost or buying their items for you to sell on? No many thanks!

Eventually I made a decision to have another little appearance and encountered The Chat Shop. I saw the “Live Chat Agent” task on their occupations web page and, after reading the summary, a big wave of joy came me. Not only did I fit their needs to a tee (meticulous student with a curious mind, solid capacity to multi-task, high levels of organisation social media inlfuencer job and also an inputting speed above 80 words per min), it additionally felt like a task that I would truly enjoy to do!

I used instantly! I patiently awaited a reply however, to my shock, I wasn’t waiting long in all.

Amy, a Group Manager at The Chat Shop, emailed me and also provided me a ‘Live Conversation Meeting’; complying with on from the first application inquiries, this is the initial stage of the employment procedure.

I was instead delighted as I had actually never ever experienced an interview by doing this before. Around 3 o’clock one mid-day, it was time for my meeting via The Chat Shop’s internet site. I opened my browser, went to The Chat Store homepage as well as simply clicked the online chat tab. I had reached my interview.

After introducing myself to an agent that was taking care of chat at the time, I was quickly transferred to Amy, that was ready as well as waiting to start my meeting.

My meeting began like any other: we presented ourselves and also had a little of a laid-back welcoming chat (that made me feel comfortable). Then it was on to the primary interview. What was weird was the truth that the conversation was very comparable to a face-to-face meeting, except it was by means of online conversation!

The inquiries had to do with my previous experience, why I was looking for the work, exactly how I ‘d deal with specific situations and my expertise of The Chat Shop and also their solutions.

Amy was wanting to reveal my staminas as well as weaknesses to establish whether I can satisfy the high expectations that they set. She wanted to know where I would require a little added training and where I can bring new talents to the group.

Why I wanted the setting was additionally really vital certainly. Although much of our group is spread out across the UK, The Conversation Shop is certainly a close knit group with large passions. Each one people is an essential part of providing the outcomes that we do for customers.

Demands, such as my inputting speed, were tested as well certainly. Having to convert numerous internet site site visitors whilst providing consumer complete satisfaction means that you need to think and also kind quick.

Amy additionally gave me the opportunity to ask any type of questions that I had, and she answered them extensively. I enjoyed and really hoping that I succeeded in my real-time chat interview!

As you have actually probably thought (by me writing this post) I did do well in my preliminary meeting for the real-time chat task. I was welcomed to the next stage of the application process– a telephone meeting with Amy as well as among The Conversation Store’s Co-Founders, Joe.

This is the last stage of their recruitment process and also I was proud that I had got this much but I was likewise very anxious! Fortunately the telephone meeting was not as frightening as I as soon as believed and it was more casual than official.

I got inquired about my pastimes, what I such as to do in my leisure and a couple of inquiries about the Live Chat Representative placement. I additionally had some responses on my ‘Live Conversation Interview’, which was great to listen to.

A great deal of the questions that Joe asked had to do with my character. Joe stated that proceeding with everybody and also becoming a part of The Chat Store family was a really crucial element.

It was an enjoyment to talk on the phone to my prospective future bosses and also I got on well with them, there was a buzz airborne. At the end of the telephone meeting I was provided the setting … as well as I accepted with wonderful enjoyment, obviously. I was over the moon as well as I still am!

Once I had approved the deal I was emailed the agreements that required to be authorized electronically (how awesome is that), my working hrs, what team I would be in and all of my log-in details ready for my training.

Not long hereafter I had a phone call with John– my Team Leader. This telephone call lasted about 2 hours and also he discussed every little thing I needed to learn about the “Live Conversation Agent” position. I saw to it to make lots of notes in my notebook as it is a whole lot to take in.

I was after that given the days of when my training would certainly start (training lasts around 3 weeks and also we’re paid throughout the process) and also various other details I needed to learn about the training process consisting of specifically what would certainly occur. John was a satisfaction to talk to and I felt comfortable chatting to him as he stated he would be there for any type of questions I might have if I am ever uncertain or stuck.


I have had a bad spell of illness, which meant I was unable to begin my training when arranged. The Good News Is The Conversation Store are a bunch of terrific people that are patiently waiting for me to be all right again. I have never understood such an understanding firm as well as I really feel privileged to be used by them.

Equally as I was about to give up my task search, I came across The Conversation Shop. I’m excitedly waiting for getting well as well as starting my training. Ideally I shall be a completely fledged real-time chat representative soon … view this space, my next blog post will certainly tell you all about my journey with the training process.