I had actually been searching for a task working from house for some time as well as was about to quit. The majority of ‘work from house’ tasks that you find on the internet seem to be some kind of pyramid or ‘begin your very own company’ system. Paying a joining cost or acquiring their items for you to sell on? No thanks!

Eventually I determined to have an additional little appearance and also discovered The Chat Shop. I saw the “Live Chat Representative” task on their occupations page as well as, after reading the description, a big wave of happiness came me. Not only did I match their needs to a tee (careful learner with a curious mind, strong ability to multi-task, high levels of organisation social media international development jobs and also a typing speed over 80 words per minute), it additionally looked like a work that I would actually like to do!

I used straight away! I patiently waited for a reply but, to my shock, I had not been waiting long at all.

Amy, a Group Supervisor at The Conversation Shop, emailed me and offered me a ‘Live Conversation Interview’; following on from the first application questions, this is the initial stage of the recruitment process.

I was instead excited as I had actually never ever experienced a meeting by doing this before. Around 3 o’clock one mid-day, it was time for my interview using The Chat Shop’s website. I opened my browser, mosted likely to The Chat Store homepage and also simply clicked the real-time conversation tab. I had actually come to my meeting.

After presenting myself to a representative that was taking care of chat at the time, I was rapidly moved to Amy, that was ready as well as waiting to start my meeting.

My meeting began like any other: we presented ourselves and had a bit of an informal inviting conversation (which made me really feel secure). After that it was on to the primary meeting. What was odd was the reality that the discussion was extremely comparable to a face-to-face meeting, other than it was via online conversation!

The questions were about my previous experience, why I was obtaining the job, how I would certainly deal with specific scenarios and my understanding of The Conversation Shop as well as their solutions.

Amy was looking to expose my strengths as well as weaknesses to figure out whether I can meet the high expectations that they establish. She wished to know where I would require a little added training and where I might bring new talents to the group.

Why I desired the setting was additionally extremely important of course. Although much of our group is spread across the UK, The Conversation Store is certainly a close weaved group with big passions. Each and every one of us is an integral part of supplying the results that we do for clients.

Demands, such as my keying rate, were checked as well of course. Having to transform several web site site visitors whilst giving consumer complete satisfaction indicates that you need to think and also type quickly.

Amy additionally offered me the opportunity to ask any type of inquiries that I had, and also she addressed them completely. I enjoyed and hoping that I did well in my online chat meeting!

As you’ve possibly guessed (by me composing this blog post) I did do well in my first interview for the real-time conversation task. I was invited to the following phase of the application procedure– a telephone meeting with Amy as well as one of The Conversation Store’s Co-Founders, Joe.

This is the last stage of their recruitment process and also I was proud that I had got this much but I was likewise very nervous! Thankfully the telephone interview was not as terrifying as I once assumed as well as it was a lot more laid-back than official.

I got inquired about my pastimes, what I such as to do in my leisure and a couple of inquiries concerning the Live Chat Agent setting. I also had some feedback on my ‘Live Conversation Interview’, which was terrific to hear.

A great deal of the concerns that Joe asked had to do with my individuality. Joe stated that proceeding with everybody as well as ending up being a part of The Chat Store family members was a really important element.

It was an enjoyment to speak on the phone to my possible future employers as well as I hopped on well with them, there was a buzz airborne. At the end of the telephone interview I was offered the position … and also I accepted with wonderful satisfaction, naturally. I was over the moon and also I still am!

As soon as I had actually accepted the offer I was emailed the contracts that required to be authorized electronically (exactly how cool is that), my working hours, what team I would be in and all of my log-in information prepared for my training.

Not long after this I had a telephone call with John– my Team Leader. This phone called lasted about 2 hrs and also he described whatever I needed to find out about the “Live Chat Representative” position. I made certain to make lots of notes in my notebook as it is a lot to take in.

I was after that offered the days of when my training would certainly begin (training lasts around 3 weeks and we’re paid during the process) and also various other details I required to know about the training procedure consisting of precisely what would certainly happen. John was an enjoyment to speak with and I felt comfortable chatting to him as he said he would certainly be there for any type of inquiries I may have if I am ever uncertain or stuck.


I have had a bad round of disease, which meant I was incapable to begin my training when prepared. Thankfully The Conversation Shop are a number of remarkable individuals who are patiently waiting for me to be well enough again. I have never ever recognized such an understanding firm and also I feel privileged to be employed by them.

Equally as I was about to give up my job search, I stumbled across The Conversation Shop. I’m eagerly waiting for healing as well as starting my training. Ideally I shall be a completely fledged live chat agent soon … view this area, my following message will inform you all about my trip through the training process.