I had been trying to find a work functioning from house for some time as well as was about to quit. A lot of ‘work from home’ work that you discover online seem to be some type of pyramid or ‘start your own service’ system. Paying a joining cost or getting their items for you to sell on? No many thanks!

One day I made a decision to have one more little look and encountered The Conversation Store. I saw the “Live Chat Representative” task on their jobs page and, after reading the description, a huge wave of happiness came me. Not just did I suit their requirements to a tee (careful learner with a curious mind, solid capability to multi-task, high degrees of organisation social media internet assessor jobs and an inputting speed over 80 words per minute), it additionally seemed like a work that I would actually enjoy to do!

I used quickly! I patiently awaited a reply yet, to my surprise, I had not been waiting long whatsoever.

Amy, a Team Manager at The Chat Store, emailed me and also used me a ‘Live Conversation Interview’; following on from the preliminary application questions, this is the initial stage of the employment process.

I was rather delighted as I had actually never experienced a meeting this way before. Around 3 o’clock one afternoon, it was time for my interview through The Chat Shop’s web site. I opened my web browser, went to The Chat Store homepage and simply clicked the online conversation tab. I had actually arrived at my interview.

After presenting myself to an agent that was managing conversation at the time, I was quickly transferred to Amy, who was ready and also waiting to start my meeting.

My meeting started like any other: we introduced ourselves and also had a bit of a casual welcoming conversation (which made me really feel secure). Then it was on to the primary meeting. What was unusual was the truth that the conversation was really similar to an in person meeting, other than it was by means of live conversation!

The questions were about my previous experience, why I was looking for the work, exactly how I would certainly handle certain scenarios and also my understanding of The Conversation Shop as well as their solutions.

Amy was aiming to reveal my strengths and weaknesses to figure out whether I might meet the high expectations that they establish. She wanted to know where I would need a little additional training as well as where I might bring new skills to the group.

Why I desired the position was also extremely essential obviously. Although much of our group is spread throughout the UK, The Conversation Store is certainly a close knit team with big aspirations. Each one people is an essential part of delivering the outcomes that we provide for clients.

Demands, such as my keying rate, were checked too obviously. Needing to convert numerous internet site visitors whilst supplying customer fulfillment indicates that you need to assume as well as type quick.

Amy additionally gave me the chance to ask any type of questions that I had, and also she answered them completely. I mored than happy and also wishing that I did well in my live conversation interview!

As you’ve possibly presumed (by me composing this article) I did succeed in my initial interview for the live conversation job. I was invited to the following phase of the application process– a telephone interview with Amy and one of The Chat Store’s Co-Founders, Joe.

This is the last stage of their recruitment procedure as well as I was proud that I had got this far however I was likewise really anxious! The good news is the telephone interview was not as frightening as I when assumed and it was more laid-back than formal.

I obtained asked about my hobbies, what I such as to do in my extra time and a couple of concerns regarding the Live Conversation Agent placement. I also had some feedback on my ‘Live Chat Interview’, which was wonderful to hear.

A lot of the concerns that Joe asked had to do with my personality. Joe stated that getting on with everyone and coming to be a part of The Conversation Store family was a very crucial aspect.

It was a pleasure to talk on the phone to my possible future bosses as well as I jumped on well with them, there was a buzz airborne. At the end of the telephone interview I was used the position … and also I accepted with wonderful pleasure, naturally. I mored than the moon and I still am!

When I had actually approved the offer I was emailed the contracts that needed to be authorized electronically (how cool is that), my working hours, what team I would certainly be in and all of my log-in information ready for my training.

Not long hereafter I had a call with John– my Team Leader. This phone called lasted around 2 hrs as well as he described every little thing I required to know about the “Live Chat Representative” position. I made sure to make great deals of notes in my notebook as it is a lot to take in.

I was then given the days of when my training would certainly begin (training lasts around 3 weeks and we’re paid throughout the procedure) as well as various other details I needed to know about the training procedure including exactly what would certainly happen. John was a satisfaction to speak to as well as I felt comfortable talking to him as he stated he would certainly be there for any type of queries I might have if I am ever unsure or stuck.


I have had a bad round of disease, which suggested I was not able to begin my training when prepared. Fortunately The Chat Shop are a bunch of fantastic people that are patiently awaiting me to be well enough once again. I have actually never ever understood such a comprehending company and also I feel blessed to be used by them.

Just as I was about to surrender my work search, I stumbled across The Chat Shop. I’m eagerly waiting for getting well and beginning my training. Ideally I shall be a completely fledged online chat representative soon … see this space, my next blog post will certainly inform you all about my trip through the training procedure.