I had actually been looking for a work functioning from home for some time as well as will surrender. A lot of ‘function from house’ jobs that you find online seem to be some form of pyramid or ‘start your very own organization’ scheme. Paying a signing up with charge or acquiring their items for you to sell on? No thanks!

One day I made a decision to have an additional little appearance and also came across The Chat Store. I saw the “Live Chat Representative” task on their careers page as well as, after reading the summary, a huge wave of happiness came over me. Not just did I suit their demands to a tee (thorough student with a curious mind, strong capacity to multi-task, high levels of organisation social media interview jobs and a keying speed above 80 words per minute), it also appeared like a job that I would really love to do!

I used quickly! I patiently waited for a reply however, to my surprise, I wasn’t waiting long at all.

Amy, a Group Supervisor at The Chat Store, emailed me and used me a ‘Live Chat Meeting’; adhering to on from the preliminary application inquiries, this is the initial stage of the employment process.

I was instead delighted as I had never ever experienced an interview by doing this before. Around 3 o’clock one mid-day, it was time for my interview through The Chat Store’s website. I opened my internet browser, went to The Conversation Shop homepage and also merely clicked the online conversation tab. I had reached my interview.

After introducing myself to a representative that was taking care of chat at the time, I was promptly moved to Amy, who was ready and also waiting to start my meeting.

My interview began like any other: we introduced ourselves as well as had a bit of a laid-back inviting conversation (that made me feel at ease). After that it was on to the primary meeting. What was unusual was the fact that the conversation was extremely similar to a face-to-face interview, other than it was by means of online chat!

The concerns had to do with my previous experience, why I was getting the task, exactly how I ‘d manage certain situations and my knowledge of The Conversation Store and their services.

Amy was aiming to disclose my toughness as well as weak points to determine whether I could fulfill the high assumptions that they set. She wished to know where I would require a little additional training as well as where I could bring new abilities to the team.

Why I desired the position was likewise extremely crucial of course. Although much of our team is spread out across the UK, The Chat Shop is certainly a close knit team with huge passions. Each and every one people is an important part of providing the outcomes that we provide for clients.

Needs, such as my keying speed, were evaluated as well of course. Having to convert several site visitors whilst giving consumer contentment implies that you have to believe and also type quick.

Amy also gave me the chance to ask any type of questions that I had, and also she answered them extensively. I mored than happy and also wishing that I succeeded in my real-time chat meeting!

As you have actually probably guessed (by me creating this article) I did succeed in my first interview for the live conversation job. I was invited to the following stage of the application process– a telephone interview with Amy and one of The Chat Shop’s Co-Founders, Joe.

This is the last stage of their employment procedure as well as I was proud that I had actually got this much but I was additionally really anxious! Luckily the telephone meeting was not as scary as I when believed and it was extra casual than formal.

I got inquired about my hobbies, what I such as to do in my leisure and also a few questions about the Live Conversation Agent position. I likewise had some feedback on my ‘Live Conversation Interview’, which was great to hear.

A great deal of the inquiries that Joe asked were about my personality. Joe stated that getting on with everyone and also ending up being a part of The Conversation Shop family was a really vital variable.

It was a pleasure to speak on the phone to my potential future employers and also I got on well with them, there was a buzz airborne. At the end of the telephone meeting I was used the placement … and also I approved with great satisfaction, obviously. I mored than the moon and also I still am!

As soon as I had accepted the offer I was emailed the agreements that required to be authorized electronically (exactly how awesome is that), my working hrs, what team I would certainly remain in and all of my log-in details all set for my training.

Not long hereafter I had a call with John– my Team Leader. This call lasted about 2 hrs as well as he clarified everything I needed to find out about the “Live Chat Agent” position. I made sure to make great deals of notes in my note pad as it is a great deal to take in.

I was after that given the dates of when my training would certainly begin (training lasts around 3 weeks as well as we’re paid throughout the process) and various other information I needed to find out about the training procedure including precisely what would certainly occur. John was a satisfaction to speak to and I really felt comfy chatting to him as he said he would certainly be there for any kind of inquiries I may have if I am ever not sure or stuck.


I have had a negative round of illness, which indicated I was unable to start my training when set up. Fortunately The Chat Store are a number of remarkable people who are patiently waiting for me to be well enough again. I have actually never ever known such a comprehending business and I feel blessed to be employed by them.

Just as I was about to surrender my work search, I came across The Conversation Store. I’m excitedly waiting for recovering and also beginning my training. Hopefully I will be a totally fledged real-time chat representative quickly … watch this room, my following article will certainly tell you everything about my trip via the training procedure.