I had actually been trying to find a work functioning from home for a while and also will give up. Most ‘work from house’ work that you find online appear to be some kind of pyramid or ‘begin your very own organization’ scheme. Paying a joining cost or acquiring their products for you to sell on? No many thanks!

One day I determined to have an additional little look and also stumbled upon The Conversation Store. I saw the “Live Chat Representative” job on their jobs page and also, after reading the summary, a big wave of happiness came by me. Not only did I suit their needs to a tee (thorough learner with a curious mind, solid ability to multi-task, high levels of organisation social media investigation for jobs and also a typing speed above 80 words per minute), it likewise seemed like a job that I would truly love to do!

I used instantly! I patiently awaited a reply yet, to my surprise, I had not been waiting long in all.

Amy, a Team Supervisor at The Chat Shop, emailed me and also used me a ‘Live Chat Interview’; following on from the preliminary application questions, this is the initial stage of the recruitment procedure.

I was instead thrilled as I had actually never experienced a meeting in this way prior to. Around 3 o’clock one mid-day, it was time for my interview through The Conversation Shop’s site. I opened my web browser, mosted likely to The Conversation Shop homepage and merely clicked the live conversation tab. I had actually come to my meeting.

After introducing myself to an agent that was taking care of conversation at the time, I was rapidly transferred to Amy, who was ready and waiting to begin my interview.

My interview started like any other: we introduced ourselves and had a bit of an informal welcoming conversation (that made me feel comfortable). Then it was on to the major interview. What was unusual was the reality that the conversation was very comparable to an in person interview, except it was using online chat!

The inquiries were about my previous experience, why I was obtaining the job, exactly how I would certainly take care of particular scenarios as well as my knowledge of The Conversation Store as well as their solutions.

Amy was looking to reveal my staminas as well as weak points to figure out whether I could meet the high expectations that they establish. She wanted to know where I would certainly need a little added training and also where I can bring brand-new talents to the group.

Why I desired the position was additionally really essential certainly. Although much of our team is spread across the UK, The Chat Store is absolutely a close weaved team with large passions. Each and every one of us is an important part of delivering the outcomes that we do for customers.

Demands, such as my inputting rate, were examined also certainly. Needing to convert numerous website site visitors whilst offering client complete satisfaction means that you have to believe and type quick.

Amy likewise provided me the chance to ask any kind of questions that I had, and she addressed them extensively. I was happy as well as wishing that I did well in my online chat interview!

As you’ve most likely guessed (by me writing this blog post) I did do well in my preliminary meeting for the live chat task. I was invited to the next stage of the application process– a telephone meeting with Amy and also one of The Conversation Store’s Co-Founders, Joe.

This is the last stage of their recruitment procedure and I was proud that I had got this far however I was also extremely worried! Fortunately the telephone interview was not as frightening as I once assumed and also it was much more informal than official.

I obtained asked about my pastimes, what I such as to do in my leisure and a few inquiries about the Live Conversation Agent placement. I also had some comments on my ‘Live Chat Meeting’, which was wonderful to listen to.

A lot of the inquiries that Joe asked had to do with my individuality. Joe claimed that getting on with everyone and also becoming a part of The Conversation Store family members was an extremely essential variable.

It was a pleasure to speak on the phone to my prospective future managers and also I hopped on well with them, there was a buzz in the air. At the end of the telephone interview I was used the placement … and also I accepted with excellent enjoyment, certainly. I was over the moon and I still am!

Once I had approved the offer I was emailed the agreements that required to be signed digitally (exactly how amazing is that), my functioning hours, what team I would certainly remain in and all of my log-in information prepared for my training.

Not long after this I had a call with John– my Group Leader. This call lasted around 2 hours and he clarified whatever I required to understand about the “Live Chat Agent” position. I ensured to make great deals of notes in my notebook as it is a lot to take in.

I was after that given the dates of when my training would commence (training lasts around 3 weeks and also we’re paid during the procedure) and various other information I required to find out about the training process including precisely what would certainly happen. John was a pleasure to talk to and I felt comfortable chatting to him as he claimed he would certainly be there for any inquiries I may have if I am ever before unclear or stuck.


I have had a bad round of disease, which indicated I was incapable to start my training when arranged. Thankfully The Chat Store are a lot of wonderful people that are patiently awaiting me to be all right again. I have actually never ever understood such a recognizing business and I feel blessed to be employed by them.

Just as I was about to surrender my work search, I stumbled across The Chat Shop. I’m eagerly waiting for recovering and also starting my training. Ideally I shall be a completely fledged online chat agent soon … view this area, my next message will certainly inform you everything about my trip through the training procedure.