I had actually been looking for a work working from residence for a while and will give up. Many ‘function from residence’ tasks that you discover on-line appear to be some kind of pyramid or ‘start your own business’ plan. Paying a signing up with charge or buying their items for you to sell on? No many thanks!

Eventually I chose to have an additional little look and also stumbled upon The Conversation Shop. I saw the “Live Conversation Representative” job on their professions web page and also, after reading the description, a huge wave of joy came over me. Not only did I suit their demands to a tee (precise student with an investigative mind, solid ability to multi-task, high levels of organisation social media jeopardizes job as well as a keying speed over 80 words per minute), it also appeared like a work that I would truly enjoy to do!

I used straight away! I patiently waited for a reply yet, to my surprise, I wasn’t waiting long in all.

Amy, a Team Manager at The Chat Shop, emailed me as well as used me a ‘Live Chat Interview’; following on from the initial application inquiries, this is the first stage of the recruitment process.

I was instead thrilled as I had never ever experienced a meeting in this way before. Around 3 o’clock one mid-day, it was time for my meeting using The Chat Store’s web site. I opened my browser, went to The Chat Shop homepage and also simply clicked the online chat tab. I had arrived at my meeting.

After introducing myself to an agent that was taking care of conversation at the time, I was promptly moved to Amy, that was ready and also waiting to begin my interview.

My meeting began like any other: we introduced ourselves and also had a little of a laid-back inviting conversation (that made me feel comfortable). Then it was on to the main meeting. What was strange was the truth that the discussion was very comparable to an in person meeting, except it was using real-time conversation!

The inquiries were about my previous experience, why I was requesting the job, exactly how I ‘d handle specific scenarios and also my knowledge of The Conversation Shop and also their solutions.

Amy was looking to reveal my staminas and weak points to determine whether I could meet the high expectations that they establish. She would like to know where I would certainly need a little extra training and where I could bring brand-new skills to the team.

Why I wanted the position was additionally really vital of course. Although much of our group is spread out across the UK, The Chat Shop is absolutely a close weaved team with huge aspirations. Each and every one people is an integral part of delivering the outcomes that we do for clients.

Requirements, such as my keying rate, were evaluated as well obviously. Having to transform multiple web site visitors whilst giving consumer fulfillment suggests that you have to believe as well as kind quickly.

Amy also gave me the possibility to ask any type of questions that I had, and also she answered them completely. I enjoyed as well as hoping that I succeeded in my online conversation interview!

As you’ve possibly guessed (by me composing this post) I did do well in my initial meeting for the live chat work. I was invited to the next phase of the application process– a telephone interview with Amy and also among The Conversation Store’s Co-Founders, Joe.

This is the last stage of their employment process as well as I was proud that I had got this far but I was also very anxious! Fortunately the telephone interview was not as scary as I as soon as assumed as well as it was extra laid-back than official.

I obtained asked about my hobbies, what I like to do in my spare time and a couple of inquiries about the Live Conversation Agent placement. I additionally had some feedback on my ‘Live Conversation Meeting’, which was wonderful to hear.

A great deal of the questions that Joe asked were about my individuality. Joe claimed that moving on with everybody and also becoming a part of The Conversation Shop household was a really essential aspect.

It was a satisfaction to talk on the phone to my prospective future managers and I got on well with them, there was a buzz in the air. At the end of the telephone meeting I was used the setting … and I accepted with fantastic satisfaction, certainly. I mored than the moon and I still am!

Once I had approved the deal I was emailed the contracts that needed to be authorized digitally (just how trendy is that), my functioning hrs, what team I would remain in and all of my log-in information prepared for my training.

Not long hereafter I had a call with John– my Team Leader. This phone called lasted about 2 hrs and also he clarified everything I needed to learn about the “Live Conversation Agent” placement. I saw to it to make great deals of notes in my notebook as it is a lot to absorb.

I was after that given the dates of when my training would certainly start (training lasts around 3 weeks as well as we’re paid throughout the procedure) and also various other information I required to know about the training procedure consisting of specifically what would occur. John was a satisfaction to talk with as well as I felt comfy chatting to him as he stated he would be there for any type of questions I might have if I am ever before not sure or stuck.


I have had a bad spell of illness, which suggested I was unable to start my training when organized. The Good News Is The Conversation Shop are a lot of fantastic individuals who are patiently waiting on me to be well enough once more. I have never known such a comprehending company and also I really feel privileged to be employed by them.

Equally as I was about to surrender my job search, I stumbled across The Chat Store. I’m eagerly awaiting getting well as well as beginning my training. Ideally I shall be a fully fledged online chat agent soon … enjoy this room, my next post will certainly tell you everything about my trip through the training procedure.