I had actually been searching for a work working from home for a while and also was about to quit. The majority of ‘work from house’ work that you locate on the internet appear to be some type of pyramid or ‘begin your very own service’ system. Paying a joining cost or purchasing their items for you to sell on? No thanks!

One day I made a decision to have an additional little look as well as came across The Chat Store. I saw the “Live Chat Representative” job on their careers page and, after checking out the description, a huge wave of happiness came over me. Not just did I suit their requirements to a tee (thorough student with an inquisitive mind, solid capacity to multi-task, high levels of organisation social media job activities and a typing speed above 80 words per min), it additionally seemed like a task that I would actually love to do!

I used straight away! I patiently waited for a reply but, to my shock, I wasn’t waiting long in all.

Amy, a Group Manager at The Chat Store, emailed me and also supplied me a ‘Live Conversation Meeting’; following on from the first application inquiries, this is the initial stage of the recruitment procedure.

I was instead thrilled as I had actually never experienced a meeting in this way prior to. Around 3 o’clock one afternoon, it was time for my interview using The Chat Store’s site. I opened my web browser, went to The Chat Store homepage as well as merely clicked the online conversation tab. I had reached my interview.

After presenting myself to an agent that was managing conversation at the time, I was swiftly moved to Amy, who prepared and waiting to start my meeting.

My meeting started like any other: we presented ourselves as well as had a bit of a laid-back welcoming conversation (which made me really feel comfortable). After that it was on to the main interview. What was weird was the reality that the discussion was really similar to a face-to-face interview, other than it was via live conversation!

The inquiries were about my previous experience, why I was obtaining the job, just how I ‘d manage specific situations as well as my understanding of The Chat Store and also their solutions.

Amy was aiming to disclose my strengths as well as weaknesses to determine whether I could meet the high expectations that they set. She wished to know where I would require a little additional training and where I can bring new skills to the team.

Why I wanted the setting was also really crucial naturally. Although much of our team is spread throughout the UK, The Chat Store is definitely a close weaved team with huge ambitions. Every one of us is an indispensable part of supplying the outcomes that we provide for customers.

Requirements, such as my keying rate, were examined as well certainly. Needing to convert several internet site site visitors whilst providing consumer contentment indicates that you have to believe and also kind quickly.

Amy likewise provided me the opportunity to ask any type of questions that I had, as well as she answered them completely. I mored than happy and also hoping that I did well in my real-time conversation meeting!

As you’ve possibly guessed (by me composing this article) I did do well in my preliminary interview for the online conversation work. I was invited to the following stage of the application procedure– a telephone interview with Amy as well as one of The Chat Store’s Co-Founders, Joe.

This is the last stage of their employment process and I was proud that I had actually got this far but I was also extremely nervous! Thankfully the telephone meeting was not as scary as I when assumed and also it was much more informal than formal.

I got inquired about my hobbies, what I like to do in my spare time and a few questions concerning the Live Chat Representative placement. I additionally had some comments on my ‘Live Conversation Interview’, which was wonderful to hear.

A lot of the concerns that Joe asked were about my personality. Joe said that getting on with everybody as well as becoming a part of The Conversation Shop family members was a very vital variable.

It was an enjoyment to speak on the phone to my possible future managers and I jumped on well with them, there was a buzz in the air. At the end of the telephone interview I was supplied the placement … as well as I approved with great satisfaction, of course. I mored than the moon and I still am!

Once I had accepted the deal I was emailed the contracts that needed to be authorized electronically (just how cool is that), my functioning hours, what group I would certainly remain in and all of my log-in information prepared for my training.

Not long hereafter I had a telephone call with John– my Group Leader. This telephone call lasted about 2 hrs and he described whatever I needed to understand about the “Live Conversation Representative” position. I saw to it to make lots of notes in my note pad as it is a great deal to take in.

I was after that provided the dates of when my training would certainly commence (training lasts around 3 weeks and we’re paid during the procedure) as well as various other details I required to understand about the training procedure consisting of exactly what would certainly take place. John was a pleasure to talk to and also I really felt comfy talking to him as he stated he would certainly be there for any questions I might have if I am ever uncertain or stuck.


I have had a bad bout of illness, which implied I was unable to begin my training when organized. Fortunately The Chat Shop are a bunch of terrific individuals that are patiently waiting for me to be well enough once again. I have never understood such a comprehending firm and I feel blessed to be used by them.

Equally as I will quit my work search, I stumbled across The Conversation Store. I’m excitedly waiting for getting well and also starting my training. Hopefully I shall be a completely fledged live conversation representative quickly … watch this room, my next blog post will certainly inform you all about my trip with the training procedure.