I had actually been looking for a work working from home for a while and will quit. A lot of ‘function from home’ jobs that you find on-line appear to be some type of pyramid or ‘begin your own company’ plan. Paying a joining fee or purchasing their items for you to sell on? No thanks!

One day I made a decision to have another little appearance as well as discovered The Conversation Store. I saw the “Live Chat Agent” job on their jobs page as well as, after reviewing the summary, a big wave of joy came me. Not only did I match their requirements to a tee (thorough student with an inquisitive mind, solid capability to multi-task, high levels of organisation social media job advert examples and also a typing rate above 80 words per min), it also appeared like a task that I would really enjoy to do!

I used instantly! I patiently waited for a reply but, to my shock, I wasn’t waiting long in any way.

Amy, a Group Manager at The Chat Store, emailed me and used me a ‘Live Conversation Interview’; following on from the initial application questions, this is the initial stage of the recruitment process.

I was instead thrilled as I had never ever experienced a meeting in this way before. Around 3 o’clock one mid-day, it was time for my meeting through The Conversation Shop’s site. I opened my browser, mosted likely to The Chat Shop homepage and also simply clicked the live conversation tab. I had come to my meeting.

After presenting myself to an agent that was taking care of conversation at the time, I was rapidly moved to Amy, who was ready and waiting to begin my interview.

My meeting began like any other: we presented ourselves and also had a little bit of a laid-back welcoming chat (which made me really feel comfortable). Then it was on to the major meeting. What was strange was the fact that the discussion was very comparable to a face-to-face meeting, other than it was using real-time chat!

The inquiries were about my previous experience, why I was looking for the work, exactly how I would certainly deal with particular scenarios and my understanding of The Chat Shop and their services.

Amy was looking to reveal my toughness and weak points to identify whether I might meet the high expectations that they establish. She wished to know where I would need a little added training and also where I can bring new skills to the team.

Why I wanted the position was also very crucial of course. Although much of our team is spread throughout the UK, The Chat Store is certainly a close knit group with big passions. Every one people is an important part of delivering the results that we provide for clients.

Demands, such as my typing rate, were checked also of course. Needing to convert numerous web site visitors whilst supplying client contentment suggests that you have to believe and also kind quickly.

Amy likewise offered me the possibility to ask any type of concerns that I had, and she addressed them completely. I mored than happy and also hoping that I succeeded in my live chat interview!

As you have actually possibly presumed (by me creating this blog post) I did succeed in my initial interview for the online chat job. I was invited to the following phase of the application procedure– a telephone meeting with Amy as well as one of The Chat Store’s Co-Founders, Joe.

This is the last stage of their recruitment process and I was proud that I had actually got this much yet I was additionally extremely anxious! Fortunately the telephone meeting was not as scary as I when thought and also it was more casual than formal.

I obtained inquired about my hobbies, what I such as to do in my extra time and a couple of concerns concerning the Live Conversation Agent position. I likewise had some responses on my ‘Live Conversation Meeting’, which was wonderful to hear.

A lot of the inquiries that Joe asked had to do with my individuality. Joe said that proceeding with everybody as well as ending up being a part of The Conversation Shop household was a very essential element.

It was an enjoyment to speak on the phone to my possible future managers and also I jumped on well with them, there was a buzz airborne. At the end of the telephone interview I was offered the placement … as well as I approved with terrific pleasure, of course. I mored than the moon and also I still am!

When I had approved the deal I was emailed the contracts that needed to be signed digitally (how great is that), my working hours, what team I would certainly remain in and all of my log-in details all set for my training.

Not long after this I had a telephone call with John– my Team Leader. This phone called lasted around 2 hours and also he clarified everything I required to understand about the “Live Chat Representative” position. I saw to it to make lots of notes in my notebook as it is a great deal to absorb.

I was after that offered the dates of when my training would certainly begin (training lasts around 3 weeks as well as we’re paid during the process) and also various other information I needed to understand about the training process consisting of precisely what would occur. John was a pleasure to speak to and I really felt comfortable chatting to him as he said he would certainly be there for any questions I might have if I am ever uncertain or stuck.


I have had a bad spell of disease, which implied I was incapable to begin my training when set up. The Good News Is The Chat Shop are a bunch of remarkable people who are patiently awaiting me to be all right once again. I have actually never ever known such a recognizing firm and I really feel fortunate to be utilized by them.

Just as I will give up my job search, I stumbled across The Chat Shop. I’m excitedly waiting for getting well and also starting my training. Ideally I shall be a totally fledged real-time conversation agent soon … enjoy this area, my next message will tell you everything about my journey with the training process.