I had actually been trying to find a task functioning from house for some time and was about to quit. A lot of ‘function from house’ tasks that you find online appear to be some kind of pyramid or ‘begin your very own service’ system. Paying a signing up with fee or purchasing their products for you to sell on? No many thanks!

Eventually I decided to have an additional little look and also came across The Chat Shop. I saw the “Live Chat Representative” work on their professions page and, after reading the description, a huge wave of joy came over me. Not just did I fit their needs to a tee (thorough student with an analytical mind, strong capacity to multi-task, high degrees of organisation social media job applications as well as a keying rate over 80 words per minute), it also looked like a work that I would truly enjoy to do!

I applied straight away! I patiently waited for a reply but, to my shock, I wasn’t waiting long in any way.

Amy, a Group Manager at The Chat Store, emailed me and also supplied me a ‘Live Chat Interview’; following on from the initial application concerns, this is the first stage of the employment procedure.

I was instead excited as I had never ever experienced a meeting this way before. Around 3 o’clock one afternoon, it was time for my meeting via The Conversation Shop’s website. I opened my browser, went to The Chat Shop homepage and also merely clicked the live conversation tab. I had gotten to my interview.

After presenting myself to a representative that was managing chat at the time, I was promptly transferred to Amy, who was ready as well as waiting to begin my interview.

My meeting began like any other: we introduced ourselves and also had a little bit of a laid-back welcoming conversation (that made me really feel secure). After that it was on to the primary meeting. What was weird was the fact that the discussion was very similar to a face-to-face meeting, except it was via online chat!

The inquiries were about my previous experience, why I was requesting the work, exactly how I ‘d handle certain situations as well as my understanding of The Conversation Shop and their solutions.

Amy was wanting to reveal my toughness as well as weaknesses to figure out whether I can meet the high expectations that they establish. She would like to know where I would need a little added training and also where I could bring brand-new talents to the group.

Why I wanted the position was likewise really crucial obviously. Although much of our team is spread out throughout the UK, The Conversation Store is certainly a close weaved team with huge ambitions. Each and every one people is an integral part of providing the outcomes that we do for clients.

Requirements, such as my keying rate, were tested as well certainly. Needing to convert numerous web site site visitors whilst providing consumer fulfillment implies that you have to assume and also kind fast.

Amy also provided me the chance to ask any type of questions that I had, and also she answered them completely. I mored than happy as well as hoping that I did well in my real-time conversation interview!

As you’ve possibly presumed (by me creating this blog post) I did succeed in my initial meeting for the live chat work. I was welcomed to the next stage of the application process– a telephone interview with Amy as well as one of The Chat Shop’s Co-Founders, Joe.

This is the last stage of their recruitment process and I was proud that I had got this much yet I was likewise extremely worried! Luckily the telephone interview was not as frightening as I once assumed and it was much more laid-back than official.

I obtained asked about my hobbies, what I like to do in my spare time and a few questions about the Live Conversation Agent position. I likewise had some comments on my ‘Live Chat Meeting’, which was fantastic to hear.

A great deal of the concerns that Joe asked were about my personality. Joe stated that moving on with everyone and ending up being a part of The Chat Store family members was a really essential element.

It was an enjoyment to speak on the phone to my prospective future managers as well as I got on well with them, there was a buzz airborne. At the end of the telephone meeting I was supplied the position … and I accepted with great satisfaction, of course. I mored than the moon and also I still am!

Once I had actually approved the deal I was emailed the agreements that required to be signed electronically (how great is that), my working hours, what team I would remain in and all of my log-in details ready for my training.

Not long hereafter I had a phone call with John– my Team Leader. This phone called lasted around 2 hrs and he described everything I required to understand about the “Live Chat Representative” setting. I made sure to make great deals of notes in my note pad as it is a lot to take in.

I was after that given the dates of when my training would certainly commence (training lasts around 3 weeks and we’re paid throughout the process) and other information I needed to understand about the training procedure consisting of precisely what would certainly happen. John was a pleasure to speak with as well as I felt comfortable chatting to him as he stated he would certainly be there for any type of inquiries I might have if I am ever unsure or stuck.


I have had a negative round of illness, which implied I was incapable to start my training when arranged. The Good News Is The Chat Shop are a number of wonderful people that are patiently waiting on me to be well enough again. I have never understood such a comprehending company and I feel fortunate to be utilized by them.

Equally as I will give up my task search, I stumbled across The Chat Store. I’m excitedly awaiting recovering as well as starting my training. With any luck I will be a totally fledged live chat agent quickly … view this area, my following article will certainly tell you everything about my trip with the training procedure.