I had been searching for a job functioning from house for some time and was about to quit. The majority of ‘function from home’ work that you discover on the internet seem to be some kind of pyramid or ‘begin your own company’ plan. Paying a joining fee or buying their products for you to sell on? No thanks!

Someday I made a decision to have one more little appearance and also found The Conversation Shop. I saw the “Live Chat Agent” job on their jobs web page and, after checking out the description, a big wave of joy came over me. Not only did I fit their needs to a tee (precise student with an inquisitive mind, strong capability to multi-task, high degrees of organisation social media job buzzwords and an inputting rate above 80 words per min), it likewise looked like a work that I would really like to do!

I used instantly! I patiently waited for a reply yet, to my surprise, I wasn’t waiting long in any way.

Amy, a Group Manager at The Conversation Store, emailed me and offered me a ‘Live Conversation Interview’; complying with on from the first application questions, this is the initial stage of the employment process.

I was rather delighted as I had never ever experienced a meeting in this way prior to. Around 3 o’clock one afternoon, it was time for my interview through The Conversation Store’s web site. I opened my web browser, went to The Chat Store homepage as well as just clicked the real-time conversation tab. I had come to my interview.

After presenting myself to a representative that was handling conversation at the time, I was swiftly moved to Amy, who prepared and also waiting to begin my meeting.

My meeting began like any other: we introduced ourselves as well as had a little bit of an informal welcoming chat (that made me feel secure). After that it was on to the major interview. What was odd was the truth that the discussion was very comparable to an in person interview, other than it was through live chat!

The questions were about my previous experience, why I was getting the work, exactly how I would certainly take care of specific scenarios as well as my expertise of The Conversation Store and also their solutions.

Amy was looking to disclose my staminas and weaknesses to figure out whether I can fulfill the high assumptions that they set. She wished to know where I would require a little extra training as well as where I could bring brand-new talents to the group.

Why I wanted the setting was likewise really crucial obviously. Although much of our group is spread out across the UK, The Conversation Shop is certainly a close weaved group with huge ambitions. Every one people is an integral part of providing the results that we do for clients.

Needs, such as my typing speed, were examined too of course. Having to transform several site site visitors whilst providing client complete satisfaction suggests that you need to assume and type fast.

Amy additionally provided me the opportunity to ask any concerns that I had, as well as she answered them completely. I enjoyed and also wishing that I succeeded in my online chat interview!

As you’ve possibly guessed (by me composing this post) I did do well in my first interview for the live conversation job. I was invited to the next phase of the application procedure– a telephone meeting with Amy as well as among The Chat Shop’s Co-Founders, Joe.

This is the last stage of their employment process as well as I was proud that I had got this much yet I was likewise extremely nervous! Luckily the telephone meeting was not as scary as I as soon as believed and it was more laid-back than formal.

I got asked about my pastimes, what I like to do in my extra time and a couple of concerns regarding the Live Conversation Agent placement. I additionally had some responses on my ‘Live Chat Meeting’, which was great to listen to.

A great deal of the concerns that Joe asked were about my character. Joe said that getting on with everyone as well as ending up being a part of The Conversation Store household was a very vital variable.

It was a satisfaction to speak on the phone to my prospective future employers as well as I got on well with them, there was a buzz airborne. At the end of the telephone meeting I was provided the position … and also I accepted with excellent enjoyment, certainly. I mored than the moon and I still am!

As soon as I had accepted the offer I was emailed the contracts that needed to be authorized electronically (how great is that), my functioning hours, what team I would certainly remain in and all of my log-in details ready for my training.

Not long after this I had a phone call with John– my Group Leader. This call lasted around 2 hrs and he discussed whatever I needed to know about the “Live Conversation Agent” position. I made certain to make lots of notes in my note pad as it is a lot to take in.

I was then given the dates of when my training would commence (training lasts around 3 weeks as well as we’re paid throughout the procedure) as well as various other details I needed to understand about the training process including specifically what would happen. John was an enjoyment to talk to and also I felt comfortable chatting to him as he said he would certainly be there for any kind of inquiries I may have if I am ever uncertain or stuck.


I have had a bad spell of illness, which implied I was unable to begin my training when arranged. Fortunately The Conversation Shop are a lot of wonderful individuals that are patiently awaiting me to be all right once more. I have actually never understood such a recognizing company and also I feel fortunate to be used by them.

Equally as I will surrender my job search, I came across The Chat Store. I’m eagerly awaiting getting well as well as starting my training. Ideally I shall be a fully fledged online conversation agent quickly … view this area, my next post will tell you everything about my trip via the training procedure.