I had been searching for a job functioning from residence for a while as well as will quit. Many ‘function from residence’ tasks that you locate on-line appear to be some kind of pyramid or ‘begin your own business’ scheme. Paying a joining charge or purchasing their items for you to sell on? No thanks!

One day I chose to have another little look and also stumbled upon The Chat Shop. I saw the “Live Chat Representative” work on their occupations web page as well as, after reading the summary, a large wave of joy came me. Not only did I fit their needs to a tee (thorough learner with an analytical mind, strong capacity to multi-task, high levels of organisation social media job demand statistics and also a keying rate above 80 words per min), it likewise seemed like a task that I would truly love to do!

I used immediately! I patiently awaited a reply but, to my shock, I wasn’t waiting long at all.

Amy, a Team Manager at The Conversation Store, emailed me and also used me a ‘Live Chat Meeting’; complying with on from the initial application questions, this is the first stage of the recruitment process.

I was instead excited as I had never ever experienced an interview this way before. Around 3 o’clock one mid-day, it was time for my interview by means of The Conversation Store’s internet site. I opened my browser, mosted likely to The Chat Store homepage as well as simply clicked the online conversation tab. I had gotten to my meeting.

After introducing myself to an agent that was handling chat at the time, I was rapidly transferred to Amy, that prepared and waiting to begin my interview.

My interview started like any other: we presented ourselves and also had a bit of a casual welcoming chat (that made me feel at ease). After that it was on to the main interview. What was odd was the truth that the discussion was very similar to a face-to-face interview, except it was using real-time chat!

The questions were about my previous experience, why I was requesting the job, how I would certainly handle particular circumstances and also my expertise of The Chat Store and their solutions.

Amy was seeking to reveal my staminas and weak points to determine whether I could meet the high expectations that they set. She needed to know where I would certainly require a little extra training and also where I might bring brand-new skills to the group.

Why I wanted the placement was likewise really vital obviously. Although much of our team is spread across the UK, The Chat Shop is certainly a close weaved team with big passions. Every one of us is an essential part of providing the results that we provide for customers.

Demands, such as my typing speed, were tested also naturally. Needing to transform numerous website visitors whilst supplying client fulfillment suggests that you need to believe and also type fast.

Amy likewise provided me the chance to ask any kind of concerns that I had, and she answered them thoroughly. I mored than happy as well as really hoping that I did well in my real-time conversation interview!

As you’ve possibly presumed (by me composing this article) I did succeed in my first meeting for the real-time conversation work. I was welcomed to the following stage of the application procedure– a telephone meeting with Amy and among The Conversation Store’s Co-Founders, Joe.

This is the last stage of their employment procedure and also I was proud that I had got this much but I was additionally extremely nervous! Fortunately the telephone meeting was not as scary as I once believed and also it was a lot more laid-back than formal.

I obtained asked about my leisure activities, what I like to do in my spare time as well as a few inquiries concerning the Live Conversation Agent placement. I additionally had some responses on my ‘Live Conversation Interview’, which was excellent to hear.

A great deal of the concerns that Joe asked had to do with my individuality. Joe said that proceeding with everybody and ending up being a part of The Conversation Shop household was a really essential variable.

It was a satisfaction to speak on the phone to my prospective future bosses and I hopped on well with them, there was a buzz airborne. At the end of the telephone interview I was offered the position … and I approved with fantastic enjoyment, certainly. I mored than the moon as well as I still am!

Once I had actually accepted the offer I was emailed the agreements that required to be signed electronically (just how awesome is that), my working hrs, what group I would be in and all of my log-in information all set for my training.

Not long after this I had a phone call with John– my Group Leader. This call lasted about 2 hrs and also he clarified whatever I required to find out about the “Live Conversation Representative” setting. I ensured to make lots of notes in my note pad as it is a great deal to take in.

I was after that offered the dates of when my training would begin (training lasts around 3 weeks as well as we’re paid throughout the procedure) and also various other information I required to know about the training procedure consisting of exactly what would certainly take place. John was a satisfaction to speak to and I felt comfy talking to him as he stated he would be there for any type of queries I might have if I am ever before not sure or stuck.


I have had a bad spell of ill health, which indicated I was unable to begin my training when organized. Luckily The Conversation Shop are a lot of wonderful people who are patiently awaiting me to be all right again. I have never understood such an understanding firm and I feel fortunate to be employed by them.

Just as I will give up my work search, I stumbled across The Conversation Store. I’m eagerly waiting for getting well and beginning my training. Hopefully I shall be a completely fledged online chat representative quickly … view this space, my next message will inform you everything about my trip through the training procedure.