I had actually been looking for a task functioning from residence for some time as well as will surrender. Many ‘function from home’ tasks that you find on the internet seem to be some type of pyramid or ‘begin your very own organization’ plan. Paying a signing up with fee or getting their items for you to sell on? No thanks!

Someday I determined to have another little appearance as well as encountered The Chat Store. I saw the “Live Conversation Agent” task on their occupations web page and also, after checking out the description, a big wave of joy came over me. Not only did I fit their requirements to a tee (thorough student with an inquisitive mind, strong capacity to multi-task, high degrees of organisation social media job description monster as well as an inputting speed over 80 words per minute), it likewise felt like a work that I would really enjoy to do!

I used immediately! I patiently awaited a reply yet, to my shock, I had not been waiting long in any way.

Amy, a Team Manager at The Chat Shop, emailed me and offered me a ‘Live Chat Meeting’; adhering to on from the preliminary application concerns, this is the initial stage of the recruitment process.

I was instead excited as I had actually never ever experienced an interview by doing this before. Around 3 o’clock one afternoon, it was time for my interview through The Chat Store’s web site. I opened my web browser, went to The Conversation Shop homepage and also just clicked the live chat tab. I had actually arrived at my interview.

After introducing myself to an agent that was handling chat at the time, I was quickly transferred to Amy, who prepared and also waiting to start my interview.

My interview began like any other: we presented ourselves and also had a bit of an informal welcoming chat (which made me feel comfortable). After that it was on to the main meeting. What was strange was the reality that the conversation was extremely similar to a face-to-face interview, other than it was by means of live chat!

The questions had to do with my previous experience, why I was obtaining the work, exactly how I would certainly deal with specific circumstances and also my understanding of The Conversation Store as well as their services.

Amy was aiming to expose my toughness and also weak points to identify whether I can meet the high expectations that they establish. She needed to know where I would need a little extra training and where I might bring brand-new talents to the team.

Why I wanted the setting was additionally extremely essential naturally. Although much of our group is spread out across the UK, The Chat Shop is certainly a close weaved team with large aspirations. Every one people is an important part of supplying the outcomes that we provide for customers.

Demands, such as my keying speed, were examined as well of course. Needing to convert multiple web site visitors whilst supplying customer contentment means that you have to believe as well as type quickly.

Amy additionally gave me the chance to ask any type of concerns that I had, as well as she answered them thoroughly. I was happy and also hoping that I did well in my online conversation meeting!

As you’ve probably thought (by me writing this blog post) I did succeed in my first interview for the online conversation work. I was welcomed to the following phase of the application procedure– a telephone meeting with Amy as well as among The Chat Store’s Co-Founders, Joe.

This is the last stage of their recruitment process and I was proud that I had got this far but I was likewise really nervous! Luckily the telephone interview was not as frightening as I as soon as believed as well as it was much more casual than official.

I got inquired about my hobbies, what I such as to do in my leisure as well as a few concerns concerning the Live Chat Representative placement. I also had some responses on my ‘Live Chat Interview’, which was great to listen to.

A lot of the concerns that Joe asked were about my personality. Joe claimed that proceeding with everybody and also becoming a part of The Chat Shop household was an extremely essential variable.

It was a satisfaction to speak on the phone to my prospective future employers and I got on well with them, there was a buzz in the air. At the end of the telephone interview I was provided the placement … and also I accepted with excellent enjoyment, naturally. I mored than the moon as well as I still am!

As soon as I had actually accepted the offer I was emailed the contracts that required to be authorized digitally (how awesome is that), my functioning hrs, what team I would certainly remain in and all of my log-in information ready for my training.

Not long hereafter I had a telephone call with John– my Group Leader. This telephone call lasted around 2 hrs and also he discussed everything I needed to learn about the “Live Chat Agent” setting. I made sure to make great deals of notes in my notebook as it is a whole lot to absorb.

I was then offered the days of when my training would start (training lasts around 3 weeks and also we’re paid throughout the procedure) as well as other details I required to understand about the training process including precisely what would occur. John was a pleasure to talk with and also I really felt comfy talking to him as he said he would certainly be there for any kind of questions I may have if I am ever before not sure or stuck.


I have had a negative bout of illness, which indicated I was not able to begin my training when set up. Fortunately The Conversation Shop are a lot of remarkable people that are patiently waiting for me to be well enough once more. I have actually never ever recognized such a recognizing business and also I feel fortunate to be used by them.

Equally as I will surrender my job search, I stumbled across The Conversation Shop. I’m eagerly awaiting recovering and beginning my training. Hopefully I will be a totally fledged live conversation agent soon … enjoy this room, my following post will certainly inform you all about my journey with the training procedure.