I had actually been looking for a work working from house for some time and also was about to give up. Most ‘work from residence’ jobs that you find on the internet seem to be some type of pyramid or ‘start your own company’ system. Paying a signing up with cost or purchasing their products for you to sell on? No many thanks!

Someday I chose to have one more little appearance as well as came across The Chat Store. I saw the “Live Conversation Agent” job on their professions page as well as, after reviewing the summary, a big wave of joy came over me. Not just did I fit their requirements to a tee (meticulous learner with an investigative mind, strong capability to multi-task, high degrees of organisation social media job hiring and also an inputting rate over 80 words per minute), it additionally felt like a task that I would actually enjoy to do!

I used straight away! I patiently waited for a reply yet, to my surprise, I wasn’t waiting long in all.

Amy, a Team Supervisor at The Chat Shop, emailed me and provided me a ‘Live Conversation Interview’; adhering to on from the preliminary application concerns, this is the initial stage of the employment process.

I was instead delighted as I had never experienced a meeting this way before. Around 3 o’clock one mid-day, it was time for my interview through The Chat Shop’s internet site. I opened my web browser, went to The Conversation Store homepage and also simply clicked the live chat tab. I had actually arrived at my meeting.

After introducing myself to an agent that was handling chat at the time, I was quickly transferred to Amy, who prepared and waiting to start my interview.

My interview began like any other: we introduced ourselves and had a little of an informal welcoming chat (which made me really feel at ease). Then it was on to the primary meeting. What was odd was the fact that the discussion was really similar to a face-to-face interview, except it was through live chat!

The concerns were about my previous experience, why I was making an application for the work, just how I ‘d handle particular scenarios and my understanding of The Conversation Shop and also their solutions.

Amy was aiming to reveal my strengths as well as weaknesses to figure out whether I can meet the high expectations that they set. She wanted to know where I would need a little added training and also where I can bring brand-new abilities to the team.

Why I wanted the setting was likewise extremely important of course. Although much of our group is spread across the UK, The Conversation Store is definitely a close weaved team with huge ambitions. Each and every one of us is an integral part of supplying the outcomes that we do for clients.

Demands, such as my keying speed, were checked also naturally. Needing to convert numerous site site visitors whilst supplying customer complete satisfaction implies that you have to assume and also type fast.

Amy additionally offered me the opportunity to ask any type of questions that I had, as well as she addressed them completely. I enjoyed as well as hoping that I succeeded in my online chat interview!

As you’ve probably presumed (by me creating this article) I did do well in my preliminary interview for the online chat task. I was invited to the following stage of the application process– a telephone interview with Amy and one of The Conversation Shop’s Co-Founders, Joe.

This is the last stage of their recruitment process and also I was proud that I had actually got this far but I was likewise really nervous! The good news is the telephone meeting was not as terrifying as I when believed and it was much more informal than formal.

I got asked about my pastimes, what I like to do in my extra time and a few inquiries about the Live Conversation Agent placement. I additionally had some comments on my ‘Live Chat Interview’, which was wonderful to listen to.

A great deal of the inquiries that Joe asked had to do with my individuality. Joe claimed that proceeding with everybody as well as ending up being a part of The Chat Store family was a very important aspect.

It was a pleasure to speak on the phone to my prospective future bosses as well as I hopped on well with them, there was a buzz airborne. At the end of the telephone meeting I was used the setting … as well as I approved with terrific enjoyment, certainly. I mored than the moon and I still am!

As soon as I had actually accepted the deal I was emailed the contracts that required to be signed electronically (just how trendy is that), my functioning hrs, what team I would certainly remain in and all of my log-in information ready for my training.

Not long hereafter I had a call with John– my Group Leader. This call lasted around 2 hours and also he clarified everything I required to find out about the “Live Chat Agent” placement. I made certain to make great deals of notes in my notebook as it is a whole lot to take in.

I was then given the days of when my training would start (training lasts around 3 weeks and also we’re paid throughout the procedure) and other details I required to find out about the training process including exactly what would certainly happen. John was an enjoyment to talk to and also I really felt comfortable talking to him as he stated he would certainly be there for any type of queries I may have if I am ever unsure or stuck.


I have had a bad spell of ill health, which indicated I was incapable to start my training when organized. Thankfully The Chat Store are a bunch of remarkable people that are patiently waiting on me to be all right once more. I have actually never ever recognized such an understanding business and also I really feel blessed to be used by them.

Just as I will give up my job search, I came across The Chat Shop. I’m eagerly awaiting healing and beginning my training. Hopefully I will be a totally fledged online chat representative quickly … watch this space, my next blog post will tell you all about my journey via the training process.