I had actually been searching for a work working from house for some time and was about to surrender. A lot of ‘work from home’ work that you discover online seem to be some type of pyramid or ‘start your own business’ system. Paying a joining cost or getting their products for you to sell on? No thanks!

Eventually I chose to have one more little appearance and found The Conversation Shop. I saw the “Live Chat Agent” job on their professions web page and, after reviewing the summary, a huge wave of joy came over me. Not just did I match their demands to a tee (thorough student with an inquisitive mind, strong capacity to multi-task, high levels of organisation social media job in sims pack and an inputting rate above 80 words per min), it likewise felt like a job that I would actually enjoy to do!

I applied immediately! I patiently awaited a reply but, to my shock, I had not been waiting long whatsoever.

Amy, a Team Manager at The Chat Store, emailed me and also offered me a ‘Live Chat Meeting’; following on from the initial application inquiries, this is the first stage of the recruitment process.

I was rather delighted as I had actually never ever experienced an interview in this way prior to. Around 3 o’clock one afternoon, it was time for my meeting via The Chat Store’s web site. I opened my web browser, mosted likely to The Chat Store homepage as well as merely clicked the real-time chat tab. I had arrived at my interview.

After introducing myself to a representative that was managing chat at the time, I was swiftly transferred to Amy, that prepared and also waiting to start my meeting.

My meeting began like any other: we presented ourselves and also had a little of a laid-back inviting chat (that made me really feel secure). Then it was on to the primary interview. What was odd was the truth that the discussion was really similar to a face-to-face meeting, except it was through live conversation!

The questions had to do with my previous experience, why I was applying for the task, exactly how I ‘d handle specific situations and my knowledge of The Conversation Shop and their solutions.

Amy was seeking to disclose my strengths as well as weaknesses to determine whether I might meet the high expectations that they set. She needed to know where I would certainly need a little extra training as well as where I could bring new talents to the team.

Why I wanted the setting was likewise really important naturally. Although much of our group is spread throughout the UK, The Chat Shop is definitely a close knit team with large aspirations. Each one of us is an indispensable part of supplying the results that we provide for customers.

Needs, such as my typing rate, were tested also obviously. Needing to convert several website site visitors whilst offering consumer satisfaction implies that you need to think and type quick.

Amy likewise gave me the opportunity to ask any type of questions that I had, and she addressed them extensively. I enjoyed and also hoping that I did well in my real-time chat meeting!

As you’ve most likely presumed (by me composing this post) I did succeed in my preliminary interview for the online chat task. I was invited to the following stage of the application procedure– a telephone interview with Amy and also among The Chat Store’s Co-Founders, Joe.

This is the last stage of their recruitment process and also I was proud that I had actually got this far yet I was likewise very anxious! Fortunately the telephone meeting was not as terrifying as I when believed and also it was a lot more laid-back than official.

I got inquired about my pastimes, what I like to do in my leisure and also a few inquiries regarding the Live Conversation Representative placement. I also had some feedback on my ‘Live Chat Interview’, which was wonderful to listen to.

A lot of the concerns that Joe asked were about my personality. Joe stated that proceeding with everybody and also coming to be a part of The Conversation Store household was a really important variable.

It was a pleasure to talk on the phone to my possible future employers and also I hopped on well with them, there was a buzz airborne. At the end of the telephone interview I was provided the position … and I approved with terrific satisfaction, obviously. I mored than the moon and I still am!

When I had actually approved the deal I was emailed the agreements that needed to be signed digitally (just how amazing is that), my functioning hours, what group I would be in and all of my log-in information prepared for my training.

Not long hereafter I had a call with John– my Team Leader. This phone called lasted around 2 hours as well as he discussed whatever I needed to find out about the “Live Conversation Representative” position. I made certain to make great deals of notes in my notebook as it is a whole lot to absorb.

I was then offered the days of when my training would commence (training lasts around 3 weeks and also we’re paid during the process) and also various other details I needed to understand about the training process including precisely what would certainly take place. John was a pleasure to talk with and also I really felt comfortable talking to him as he stated he would be there for any kind of queries I might have if I am ever not sure or stuck.


I have had a bad round of illness, which suggested I was unable to start my training when set up. The Good News Is The Chat Shop are a bunch of wonderful people who are patiently waiting on me to be well enough again. I have never ever known such a comprehending company as well as I feel privileged to be used by them.

Just as I was about to surrender my work search, I stumbled across The Chat Shop. I’m excitedly waiting for getting well and starting my training. With any luck I shall be a fully fledged online conversation agent quickly … view this room, my following post will certainly tell you all about my journey with the training process.