I had been trying to find a job working from home for some time and was about to quit. Many ‘work from home’ jobs that you locate on-line seem to be some type of pyramid or ‘start your own company’ scheme. Paying a joining fee or getting their products for you to sell on? No many thanks!

Someday I chose to have an additional little appearance and also encountered The Chat Store. I saw the “Live Chat Representative” task on their occupations page and, after checking out the summary, a huge wave of joy came over me. Not just did I fit their demands to a tee (precise student with an investigative mind, strong capability to multi-task, high degrees of organisation social media job london uk and also an inputting speed over 80 words per min), it also looked like a job that I would really enjoy to do!

I applied immediately! I patiently awaited a reply yet, to my shock, I wasn’t waiting long whatsoever.

Amy, a Group Supervisor at The Chat Shop, emailed me and supplied me a ‘Live Conversation Meeting’; following on from the preliminary application questions, this is the initial stage of the employment process.

I was rather delighted as I had actually never ever experienced a meeting by doing this prior to. Around 3 o’clock one afternoon, it was time for my meeting via The Chat Store’s site. I opened my internet browser, mosted likely to The Conversation Shop homepage as well as simply clicked the online conversation tab. I had gotten to my interview.

After presenting myself to an agent that was taking care of chat at the time, I was rapidly moved to Amy, who was ready and also waiting to begin my meeting.

My interview started like any other: we presented ourselves and had a little bit of a laid-back inviting chat (that made me feel at ease). After that it was on to the primary meeting. What was unusual was the truth that the conversation was extremely similar to an in person interview, other than it was by means of real-time chat!

The concerns had to do with my previous experience, why I was getting the job, just how I would certainly take care of certain circumstances and my understanding of The Conversation Store and their solutions.

Amy was seeking to expose my staminas as well as weak points to determine whether I could fulfill the high expectations that they set. She needed to know where I would require a little extra training as well as where I could bring new abilities to the team.

Why I desired the setting was likewise really crucial naturally. Although much of our group is spread out across the UK, The Chat Store is absolutely a close weaved team with large passions. Each one of us is an essential part of providing the results that we provide for customers.

Demands, such as my inputting speed, were checked also certainly. Having to transform numerous website site visitors whilst providing customer complete satisfaction suggests that you need to think as well as type quick.

Amy additionally offered me the chance to ask any type of questions that I had, as well as she addressed them thoroughly. I was happy as well as wishing that I did well in my real-time chat meeting!

As you’ve most likely thought (by me writing this post) I did succeed in my first meeting for the real-time conversation job. I was welcomed to the following stage of the application procedure– a telephone interview with Amy as well as one of The Conversation Store’s Co-Founders, Joe.

This is the last stage of their employment process as well as I was proud that I had got this much yet I was also really nervous! The good news is the telephone interview was not as frightening as I once thought as well as it was much more casual than official.

I obtained inquired about my leisure activities, what I such as to do in my spare time and also a couple of questions regarding the Live Chat Representative placement. I additionally had some feedback on my ‘Live Chat Interview’, which was fantastic to listen to.

A great deal of the questions that Joe asked had to do with my personality. Joe claimed that proceeding with everybody and also ending up being a part of The Chat Shop family members was a very essential variable.

It was an enjoyment to talk on the phone to my possible future bosses as well as I got on well with them, there was a buzz in the air. At the end of the telephone interview I was supplied the placement … as well as I accepted with great satisfaction, certainly. I mored than the moon and I still am!

Once I had accepted the offer I was emailed the contracts that needed to be signed electronically (how amazing is that), my functioning hours, what team I would remain in and all of my log-in details ready for my training.

Not long hereafter I had a phone call with John– my Team Leader. This phone called lasted about 2 hrs and also he clarified whatever I needed to find out about the “Live Conversation Representative” setting. I made certain to make lots of notes in my notebook as it is a lot to take in.

I was after that provided the days of when my training would start (training lasts around 3 weeks as well as we’re paid during the procedure) and also various other information I required to know about the training procedure consisting of exactly what would certainly take place. John was a satisfaction to talk to and also I really felt comfy chatting to him as he claimed he would certainly be there for any queries I may have if I am ever unsure or stuck.


I have had a negative round of ill health, which indicated I was not able to begin my training when organized. Luckily The Chat Store are a bunch of remarkable individuals that are patiently waiting for me to be well enough again. I have actually never ever understood such a comprehending company and I really feel fortunate to be employed by them.

Just as I will give up my work search, I stumbled across The Chat Shop. I’m excitedly awaiting healing and also beginning my training. Ideally I will be a fully fledged real-time conversation agent quickly … view this space, my following blog post will tell you everything about my trip via the training procedure.