I had been trying to find a task working from home for a while and will quit. Many ‘function from home’ jobs that you find on the internet seem to be some form of pyramid or ‘begin your own company’ scheme. Paying a joining fee or getting their products for you to sell on? No many thanks!

One day I chose to have one more little look as well as stumbled upon The Chat Store. I saw the “Live Chat Agent” work on their professions page and, after reviewing the summary, a huge wave of joy came me. Not just did I fit their needs to a tee (careful student with an analytical mind, solid ability to multi-task, high degrees of organisation social media job marriott and an inputting speed above 80 words per minute), it also looked like a job that I would actually like to do!

I used immediately! I patiently awaited a reply however, to my surprise, I had not been waiting long in all.

Amy, a Group Supervisor at The Conversation Shop, emailed me and supplied me a ‘Live Conversation Interview’; complying with on from the first application inquiries, this is the first stage of the recruitment process.

I was rather thrilled as I had never experienced a meeting by doing this before. Around 3 o’clock one afternoon, it was time for my interview by means of The Chat Shop’s web site. I opened my internet browser, went to The Conversation Shop homepage and also just clicked the live conversation tab. I had actually gotten to my interview.

After presenting myself to an agent that was managing chat at the time, I was swiftly transferred to Amy, who was ready and also waiting to begin my meeting.

My meeting started like any other: we presented ourselves as well as had a bit of a laid-back inviting chat (which made me feel at ease). Then it was on to the main meeting. What was unusual was the truth that the conversation was very comparable to an in person meeting, other than it was by means of live conversation!

The inquiries had to do with my previous experience, why I was making an application for the work, just how I ‘d deal with certain circumstances as well as my understanding of The Chat Shop and also their services.

Amy was aiming to reveal my strengths and weaknesses to identify whether I could meet the high expectations that they establish. She wished to know where I would certainly require a little extra training and also where I might bring brand-new talents to the team.

Why I desired the placement was likewise extremely crucial certainly. Although much of our group is spread across the UK, The Chat Store is certainly a close knit group with big ambitions. Each one of us is an essential part of delivering the results that we do for customers.

Needs, such as my keying speed, were checked also naturally. Needing to convert multiple site visitors whilst offering customer fulfillment suggests that you need to assume as well as type quickly.

Amy likewise provided me the possibility to ask any type of questions that I had, and she addressed them completely. I mored than happy as well as wishing that I succeeded in my online conversation meeting!

As you’ve most likely guessed (by me creating this post) I did do well in my first interview for the live conversation task. I was invited to the following phase of the application process– a telephone interview with Amy and one of The Conversation Shop’s Co-Founders, Joe.

This is the last stage of their recruitment procedure and I was proud that I had actually got this much however I was also very worried! Fortunately the telephone meeting was not as scary as I as soon as thought and it was extra informal than official.

I obtained inquired about my pastimes, what I like to do in my spare time and also a couple of concerns regarding the Live Chat Representative position. I also had some comments on my ‘Live Chat Interview’, which was excellent to hear.

A lot of the concerns that Joe asked were about my personality. Joe said that moving on with everyone and coming to be a part of The Chat Store household was a really vital aspect.

It was a satisfaction to speak on the phone to my prospective future bosses and I jumped on well with them, there was a buzz in the air. At the end of the telephone interview I was provided the placement … and also I accepted with excellent pleasure, obviously. I mored than the moon as well as I still am!

When I had actually approved the offer I was emailed the contracts that required to be authorized digitally (just how awesome is that), my working hrs, what team I would certainly remain in and all of my log-in information ready for my training.

Not long hereafter I had a telephone call with John– my Team Leader. This phone called lasted around 2 hrs and he discussed every little thing I required to learn about the “Live Chat Agent” setting. I ensured to make lots of notes in my notebook as it is a lot to absorb.

I was then given the dates of when my training would certainly start (training lasts around 3 weeks and also we’re paid during the process) as well as other details I required to know about the training procedure consisting of exactly what would happen. John was a pleasure to talk to and I really felt comfortable talking to him as he said he would be there for any inquiries I might have if I am ever unsure or stuck.


I have had a negative round of illness, which meant I was not able to begin my training when prepared. The Good News Is The Chat Shop are a lot of fantastic people that are patiently waiting on me to be well enough once again. I have never recognized such a comprehending firm as well as I feel fortunate to be used by them.

Equally as I will quit my job search, I stumbled across The Chat Store. I’m eagerly waiting for getting well as well as beginning my training. Hopefully I shall be a completely fledged online conversation representative soon … watch this room, my next article will certainly inform you everything about my trip through the training procedure.