I had been looking for a job functioning from home for a while and also was about to quit. Most ‘function from home’ work that you locate online appear to be some type of pyramid or ‘begin your own company’ plan. Paying a joining cost or buying their items for you to sell on? No many thanks!

One day I determined to have one more little look and also came across The Chat Shop. I saw the “Live Conversation Representative” task on their careers web page and also, after reviewing the summary, a huge wave of happiness came by me. Not only did I suit their needs to a tee (thorough learner with an analytical mind, solid capability to multi-task, high levels of organisation social media job no experience and a keying rate above 80 words per min), it likewise felt like a work that I would actually enjoy to do!

I applied instantly! I patiently waited for a reply but, to my surprise, I had not been waiting long at all.

Amy, a Group Supervisor at The Conversation Store, emailed me and used me a ‘Live Conversation Meeting’; following on from the initial application inquiries, this is the first stage of the recruitment process.

I was instead excited as I had actually never ever experienced an interview by doing this prior to. Around 3 o’clock one mid-day, it was time for my interview through The Chat Shop’s site. I opened my web browser, mosted likely to The Chat Store homepage and also merely clicked the online chat tab. I had actually reached my meeting.

After introducing myself to an agent that was managing chat at the time, I was swiftly transferred to Amy, who was ready and waiting to begin my interview.

My interview started like any other: we presented ourselves as well as had a little bit of an informal welcoming conversation (which made me feel comfortable). After that it was on to the major meeting. What was unusual was the reality that the conversation was really comparable to a face-to-face meeting, other than it was through online conversation!

The concerns were about my previous experience, why I was making an application for the work, exactly how I would certainly manage particular situations as well as my expertise of The Chat Store as well as their solutions.

Amy was seeking to expose my toughness and weak points to determine whether I can fulfill the high assumptions that they set. She wished to know where I would certainly require a little additional training and also where I could bring new skills to the team.

Why I desired the setting was likewise really crucial naturally. Although much of our team is spread across the UK, The Conversation Store is certainly a close weaved group with large passions. Every one people is an essential part of providing the outcomes that we provide for clients.

Needs, such as my keying speed, were checked as well of course. Having to convert numerous web site site visitors whilst giving consumer contentment means that you need to assume and type fast.

Amy likewise provided me the opportunity to ask any kind of concerns that I had, and she addressed them extensively. I enjoyed and also hoping that I succeeded in my online chat meeting!

As you have actually probably presumed (by me creating this article) I did succeed in my first meeting for the live conversation job. I was welcomed to the following stage of the application process– a telephone interview with Amy and one of The Conversation Store’s Co-Founders, Joe.

This is the last stage of their recruitment process and I was proud that I had got this much however I was additionally very worried! Thankfully the telephone interview was not as frightening as I as soon as believed as well as it was extra casual than formal.

I obtained inquired about my leisure activities, what I like to do in my spare time as well as a couple of questions regarding the Live Chat Agent placement. I additionally had some comments on my ‘Live Chat Interview’, which was terrific to hear.

A great deal of the questions that Joe asked were about my individuality. Joe stated that proceeding with everyone and also becoming a part of The Conversation Store family members was a very essential factor.

It was a satisfaction to talk on the phone to my potential future employers as well as I hopped on well with them, there was a buzz airborne. At the end of the telephone meeting I was offered the setting … and I accepted with fantastic enjoyment, certainly. I mored than the moon and I still am!

When I had approved the offer I was emailed the contracts that needed to be authorized electronically (exactly how cool is that), my functioning hours, what team I would be in and all of my log-in information prepared for my training.

Not long after this I had a call with John– my Group Leader. This phone called lasted around 2 hours and also he described everything I required to find out about the “Live Conversation Agent” placement. I made sure to make lots of notes in my note pad as it is a whole lot to take in.

I was after that provided the dates of when my training would certainly commence (training lasts around 3 weeks as well as we’re paid during the procedure) and other information I required to find out about the training procedure consisting of precisely what would certainly happen. John was a satisfaction to speak to as well as I felt comfy chatting to him as he stated he would be there for any type of queries I might have if I am ever unclear or stuck.


I have had a bad round of illness, which suggested I was incapable to start my training when arranged. The Good News Is The Chat Store are a number of remarkable individuals that are patiently waiting on me to be all right once more. I have never ever known such a recognizing firm and I really feel blessed to be utilized by them.

Just as I will give up my work search, I stumbled across The Chat Store. I’m eagerly awaiting recovering and starting my training. Ideally I will be a totally fledged online chat agent quickly … watch this space, my following blog post will inform you all about my trip via the training procedure.