I had actually been looking for a job functioning from residence for a while and will quit. Many ‘work from residence’ work that you discover on-line seem to be some type of pyramid or ‘start your own service’ plan. Paying a joining cost or acquiring their items for you to sell on? No many thanks!

Someday I decided to have an additional little look as well as encountered The Chat Store. I saw the “Live Chat Agent” task on their occupations page as well as, after checking out the description, a big wave of happiness came me. Not just did I fit their demands to a tee (meticulous student with an analytical mind, solid ability to multi-task, high degrees of organisation social media job post and also a keying rate over 80 words per min), it additionally seemed like a job that I would truly enjoy to do!

I applied instantly! I patiently awaited a reply yet, to my shock, I had not been waiting long whatsoever.

Amy, a Team Manager at The Chat Store, emailed me and also used me a ‘Live Conversation Meeting’; following on from the initial application inquiries, this is the first stage of the recruitment procedure.

I was instead thrilled as I had actually never experienced an interview in this way before. Around 3 o’clock one afternoon, it was time for my interview by means of The Chat Store’s site. I opened my browser, mosted likely to The Conversation Shop homepage as well as merely clicked the online chat tab. I had come to my meeting.

After presenting myself to an agent that was handling chat at the time, I was rapidly moved to Amy, who prepared and waiting to start my meeting.

My interview began like any other: we presented ourselves and had a bit of a casual welcoming conversation (that made me really feel comfortable). After that it was on to the major interview. What was odd was the truth that the discussion was very comparable to a face-to-face meeting, except it was by means of live conversation!

The concerns were about my previous experience, why I was applying for the task, exactly how I ‘d take care of certain scenarios and my expertise of The Conversation Shop and their services.

Amy was looking to disclose my staminas and weaknesses to establish whether I could fulfill the high expectations that they set. She wished to know where I would require a little extra training as well as where I could bring brand-new skills to the team.

Why I wanted the placement was likewise extremely essential obviously. Although much of our team is spread out across the UK, The Chat Store is absolutely a close weaved team with huge ambitions. Each one of us is an integral part of delivering the outcomes that we do for clients.

Needs, such as my typing rate, were examined too obviously. Having to convert numerous website site visitors whilst offering customer contentment indicates that you need to think and also kind quickly.

Amy likewise provided me the opportunity to ask any type of questions that I had, as well as she answered them thoroughly. I was happy and wishing that I succeeded in my online conversation meeting!

As you’ve possibly guessed (by me creating this blog post) I did do well in my preliminary interview for the online conversation work. I was invited to the following stage of the application procedure– a telephone meeting with Amy and also one of The Conversation Store’s Co-Founders, Joe.

This is the last stage of their employment process and I was proud that I had actually got this much but I was additionally extremely anxious! The good news is the telephone meeting was not as frightening as I as soon as believed as well as it was extra casual than formal.

I obtained asked about my pastimes, what I such as to do in my spare time and a few inquiries about the Live Chat Representative placement. I also had some responses on my ‘Live Chat Interview’, which was great to hear.

A great deal of the inquiries that Joe asked had to do with my individuality. Joe said that getting on with everybody as well as becoming a part of The Conversation Store family members was a really crucial aspect.

It was a pleasure to speak on the phone to my possible future employers and also I jumped on well with them, there was a buzz in the air. At the end of the telephone interview I was offered the position … and I approved with fantastic pleasure, of course. I mored than the moon as well as I still am!

As soon as I had approved the deal I was emailed the contracts that required to be authorized digitally (exactly how trendy is that), my working hours, what group I would certainly be in and all of my log-in details ready for my training.

Not long hereafter I had a call with John– my Group Leader. This phone called lasted about 2 hours and also he discussed everything I required to understand about the “Live Conversation Agent” placement. I ensured to make great deals of notes in my note pad as it is a lot to absorb.

I was then offered the days of when my training would begin (training lasts around 3 weeks as well as we’re paid during the process) and also various other details I needed to know about the training process consisting of exactly what would certainly occur. John was a satisfaction to speak to and I really felt comfortable chatting to him as he said he would be there for any type of queries I might have if I am ever uncertain or stuck.


I have had a bad bout of illness, which meant I was unable to begin my training when prepared. The Good News Is The Chat Shop are a lot of remarkable individuals that are patiently waiting on me to be well enough again. I have never ever recognized such a recognizing business and I really feel blessed to be employed by them.

Just as I will surrender my job search, I stumbled across The Chat Shop. I’m eagerly waiting for getting well as well as starting my training. Ideally I will be a fully fledged live chat representative quickly … watch this room, my next article will inform you everything about my trip through the training process.