I had been trying to find a job functioning from house for a while as well as was about to surrender. Many ‘work from house’ tasks that you discover on-line seem to be some type of pyramid or ‘begin your own service’ system. Paying a signing up with fee or acquiring their products for you to sell on? No thanks!

Eventually I determined to have an additional little look and also found The Chat Store. I saw the “Live Conversation Agent” job on their professions web page as well as, after reading the summary, a large wave of joy came me. Not just did I fit their needs to a tee (thorough student with a curious mind, strong capability to multi-task, high degrees of organisation social media job posting template and also a keying speed above 80 words per min), it additionally looked like a task that I would actually enjoy to do!

I used immediately! I patiently waited for a reply however, to my shock, I had not been waiting long whatsoever.

Amy, a Group Manager at The Chat Shop, emailed me and also provided me a ‘Live Chat Interview’; complying with on from the initial application concerns, this is the initial stage of the employment procedure.

I was rather excited as I had actually never experienced a meeting this way before. Around 3 o’clock one afternoon, it was time for my meeting using The Conversation Shop’s website. I opened my web browser, went to The Chat Shop homepage and also just clicked the online chat tab. I had arrived at my interview.

After introducing myself to a representative that was taking care of conversation at the time, I was swiftly moved to Amy, who prepared as well as waiting to start my interview.

My interview began like any other: we presented ourselves as well as had a little bit of a casual inviting conversation (that made me really feel comfortable). Then it was on to the main interview. What was strange was the truth that the conversation was really comparable to an in person meeting, other than it was through live chat!

The questions had to do with my previous experience, why I was applying for the task, how I would certainly manage particular circumstances as well as my expertise of The Chat Shop and also their solutions.

Amy was aiming to disclose my strengths as well as weaknesses to determine whether I could fulfill the high assumptions that they establish. She needed to know where I would need a little additional training as well as where I can bring brand-new abilities to the team.

Why I desired the placement was additionally extremely important naturally. Although much of our team is spread out across the UK, The Chat Shop is absolutely a close knit team with big aspirations. Each and every one of us is an important part of delivering the outcomes that we provide for customers.

Requirements, such as my keying speed, were examined as well of course. Having to convert numerous site site visitors whilst offering customer complete satisfaction suggests that you need to think and also type fast.

Amy also offered me the opportunity to ask any questions that I had, and also she answered them extensively. I mored than happy and also hoping that I did well in my real-time chat meeting!

As you’ve probably presumed (by me writing this post) I did do well in my first interview for the live chat job. I was welcomed to the following phase of the application procedure– a telephone meeting with Amy as well as among The Conversation Store’s Co-Founders, Joe.

This is the last stage of their recruitment procedure as well as I was proud that I had actually got this far yet I was also very worried! Luckily the telephone meeting was not as scary as I once thought and also it was extra laid-back than formal.

I got asked about my hobbies, what I like to do in my spare time as well as a couple of inquiries regarding the Live Conversation Representative setting. I likewise had some responses on my ‘Live Conversation Interview’, which was terrific to hear.

A great deal of the concerns that Joe asked were about my character. Joe stated that proceeding with everyone as well as ending up being a part of The Conversation Shop household was an extremely crucial variable.

It was a pleasure to speak on the phone to my prospective future managers and I hopped on well with them, there was a buzz airborne. At the end of the telephone interview I was offered the position … and I approved with terrific satisfaction, certainly. I mored than the moon as well as I still am!

As soon as I had approved the deal I was emailed the contracts that required to be authorized digitally (how trendy is that), my functioning hrs, what team I would certainly be in and all of my log-in information ready for my training.

Not long after this I had a phone call with John– my Team Leader. This phone called lasted about 2 hours and also he described every little thing I required to find out about the “Live Chat Representative” placement. I ensured to make lots of notes in my notebook as it is a whole lot to take in.

I was then offered the days of when my training would certainly begin (training lasts around 3 weeks as well as we’re paid during the process) and also other information I required to know about the training process consisting of precisely what would certainly take place. John was a pleasure to speak to and also I really felt comfortable chatting to him as he stated he would be there for any kind of questions I may have if I am ever uncertain or stuck.


I have had a negative spell of illness, which indicated I was not able to begin my training when arranged. Luckily The Chat Shop are a lot of wonderful individuals who are patiently waiting on me to be well enough once again. I have never known such a comprehending company and also I feel privileged to be employed by them.

Equally as I was about to give up my job search, I came across The Conversation Shop. I’m eagerly waiting for healing as well as beginning my training. Hopefully I will be a completely fledged online conversation agent soon … view this space, my next article will inform you all about my journey with the training process.