I had actually been looking for a task working from home for some time and was about to surrender. The majority of ‘function from residence’ jobs that you discover on-line seem to be some kind of pyramid or ‘start your own service’ plan. Paying a signing up with cost or getting their items for you to sell on? No thanks!

Eventually I decided to have one more little look and also stumbled upon The Conversation Store. I saw the “Live Chat Representative” task on their professions web page and, after reading the description, a large wave of happiness came me. Not only did I fit their needs to a tee (thorough student with a curious mind, strong capacity to multi-task, high levels of organisation social media job posting that reposts automatically and a keying speed above 80 words per min), it additionally looked like a task that I would truly love to do!

I used straight away! I patiently waited for a reply however, to my surprise, I had not been waiting long in any way.

Amy, a Team Supervisor at The Chat Store, emailed me as well as used me a ‘Live Chat Meeting’; adhering to on from the preliminary application concerns, this is the first stage of the employment process.

I was instead thrilled as I had never ever experienced an interview by doing this prior to. Around 3 o’clock one mid-day, it was time for my meeting using The Chat Shop’s website. I opened my browser, mosted likely to The Chat Shop homepage and also just clicked the live conversation tab. I had reached my interview.

After presenting myself to an agent that was managing chat at the time, I was quickly transferred to Amy, who prepared and also waiting to begin my interview.

My meeting began like any other: we introduced ourselves as well as had a little of an informal welcoming conversation (that made me feel secure). After that it was on to the main interview. What was weird was the reality that the conversation was extremely similar to a face-to-face interview, other than it was using live conversation!

The inquiries had to do with my previous experience, why I was applying for the work, how I would certainly handle specific situations as well as my expertise of The Chat Shop as well as their services.

Amy was seeking to reveal my staminas as well as weak points to determine whether I might satisfy the high assumptions that they set. She wanted to know where I would certainly require a little added training and where I can bring brand-new abilities to the team.

Why I desired the placement was also very vital of course. Although much of our team is spread across the UK, The Conversation Shop is certainly a close weaved team with large passions. Each and every one people is an integral part of delivering the outcomes that we do for customers.

Requirements, such as my keying rate, were evaluated also obviously. Needing to transform several site site visitors whilst providing client complete satisfaction indicates that you have to think and type fast.

Amy likewise offered me the chance to ask any kind of questions that I had, as well as she answered them thoroughly. I was happy and really hoping that I did well in my live conversation meeting!

As you have actually probably guessed (by me composing this blog post) I did succeed in my preliminary meeting for the live chat task. I was welcomed to the following stage of the application process– a telephone interview with Amy and one of The Chat Shop’s Co-Founders, Joe.

This is the last stage of their recruitment process as well as I was proud that I had actually got this much yet I was also really nervous! The good news is the telephone meeting was not as terrifying as I when assumed and it was more laid-back than official.

I got inquired about my pastimes, what I such as to do in my extra time and also a few questions concerning the Live Chat Representative placement. I likewise had some comments on my ‘Live Conversation Interview’, which was terrific to listen to.

A lot of the concerns that Joe asked were about my individuality. Joe stated that proceeding with everyone and becoming a part of The Conversation Shop family was a very important variable.

It was a satisfaction to speak on the phone to my prospective future managers as well as I got on well with them, there was a buzz in the air. At the end of the telephone interview I was used the placement … and I approved with fantastic enjoyment, certainly. I mored than the moon as well as I still am!

As soon as I had actually accepted the deal I was emailed the contracts that required to be signed electronically (just how great is that), my working hours, what group I would remain in and all of my log-in information prepared for my training.

Not long after this I had a telephone call with John– my Group Leader. This phone called lasted around 2 hours and also he discussed every little thing I required to know about the “Live Chat Agent” placement. I ensured to make lots of notes in my note pad as it is a great deal to take in.

I was then given the dates of when my training would start (training lasts around 3 weeks as well as we’re paid throughout the process) and also various other details I required to learn about the training process consisting of precisely what would certainly take place. John was a satisfaction to speak with and I really felt comfortable chatting to him as he claimed he would be there for any type of inquiries I might have if I am ever unsure or stuck.


I have had a bad round of ill health, which meant I was unable to begin my training when organized. The Good News Is The Conversation Store are a lot of wonderful people that are patiently waiting for me to be all right again. I have never known such a recognizing firm as well as I really feel privileged to be used by them.

Equally as I was about to give up my task search, I came across The Chat Shop. I’m eagerly waiting for recovering and also beginning my training. Ideally I shall be a totally fledged real-time chat agent soon … see this area, my next message will certainly inform you everything about my trip through the training process.