I had actually been searching for a work functioning from house for some time as well as will give up. A lot of ‘work from home’ tasks that you discover on the internet appear to be some type of pyramid or ‘begin your own service’ system. Paying a joining fee or buying their items for you to sell on? No thanks!

One day I decided to have one more little look as well as discovered The Chat Store. I saw the “Live Chat Representative” job on their occupations page and, after checking out the description, a large wave of happiness came me. Not just did I fit their requirements to a tee (precise learner with an investigative mind, strong capability to multi-task, high degrees of organisation social media job privacy acm and also a keying rate over 80 words per minute), it additionally looked like a job that I would actually love to do!

I used straight away! I patiently awaited a reply but, to my shock, I wasn’t waiting long in all.

Amy, a Group Supervisor at The Conversation Store, emailed me and also supplied me a ‘Live Conversation Meeting’; adhering to on from the first application concerns, this is the first stage of the employment procedure.

I was rather thrilled as I had never experienced an interview by doing this before. Around 3 o’clock one afternoon, it was time for my meeting using The Chat Store’s web site. I opened my browser, mosted likely to The Chat Store homepage as well as simply clicked the real-time conversation tab. I had actually come to my meeting.

After introducing myself to an agent that was managing conversation at the time, I was swiftly transferred to Amy, who prepared as well as waiting to begin my meeting.

My interview began like any other: we introduced ourselves as well as had a little bit of a casual welcoming chat (that made me feel secure). Then it was on to the primary meeting. What was weird was the fact that the conversation was really similar to an in person interview, except it was through live chat!

The concerns were about my previous experience, why I was looking for the job, exactly how I would certainly take care of particular scenarios and my understanding of The Conversation Shop as well as their services.

Amy was looking to disclose my strengths and weak points to establish whether I might satisfy the high expectations that they set. She needed to know where I would certainly require a little additional training and also where I might bring new talents to the team.

Why I wanted the position was also really crucial of course. Although much of our group is spread throughout the UK, The Chat Shop is certainly a close weaved group with big passions. Every one of us is an integral part of delivering the results that we provide for clients.

Needs, such as my inputting rate, were checked as well certainly. Having to transform numerous web site site visitors whilst providing customer contentment suggests that you have to assume as well as kind quickly.

Amy likewise provided me the chance to ask any inquiries that I had, as well as she addressed them thoroughly. I was happy as well as hoping that I succeeded in my online chat interview!

As you’ve probably guessed (by me creating this post) I did do well in my preliminary interview for the live conversation job. I was welcomed to the next stage of the application process– a telephone interview with Amy and among The Conversation Store’s Co-Founders, Joe.

This is the last stage of their employment procedure and I was proud that I had actually got this far yet I was likewise really nervous! Fortunately the telephone meeting was not as frightening as I as soon as thought and also it was much more casual than formal.

I got asked about my pastimes, what I like to do in my leisure and a couple of questions about the Live Chat Representative setting. I also had some feedback on my ‘Live Chat Interview’, which was terrific to hear.

A great deal of the concerns that Joe asked had to do with my individuality. Joe claimed that getting on with everybody and also becoming a part of The Chat Store family was an extremely vital variable.

It was a pleasure to talk on the phone to my possible future bosses and also I jumped on well with them, there was a buzz in the air. At the end of the telephone interview I was provided the setting … as well as I approved with terrific pleasure, certainly. I mored than the moon and also I still am!

Once I had actually approved the deal I was emailed the contracts that needed to be signed electronically (exactly how awesome is that), my working hrs, what team I would certainly remain in and all of my log-in details prepared for my training.

Not long hereafter I had a telephone call with John– my Team Leader. This phone called lasted about 2 hours and also he clarified every little thing I needed to understand about the “Live Chat Agent” setting. I made certain to make great deals of notes in my note pad as it is a whole lot to take in.

I was after that provided the dates of when my training would certainly begin (training lasts around 3 weeks and we’re paid throughout the process) and other information I needed to find out about the training process consisting of exactly what would occur. John was an enjoyment to talk to and I felt comfy talking to him as he stated he would certainly be there for any inquiries I may have if I am ever unclear or stuck.


I have had a negative bout of ill health, which indicated I was not able to begin my training when arranged. Luckily The Chat Shop are a number of terrific individuals that are patiently waiting for me to be well enough once again. I have actually never ever understood such an understanding company and also I really feel blessed to be used by them.

Just as I will quit my task search, I stumbled across The Chat Shop. I’m excitedly awaiting recovering as well as beginning my training. Ideally I will be a completely fledged online chat agent quickly … view this space, my following post will inform you all about my trip with the training process.