I had been trying to find a job working from home for a while and also will give up. A lot of ‘work from residence’ work that you discover on-line appear to be some kind of pyramid or ‘start your very own business’ plan. Paying a joining charge or buying their items for you to sell on? No thanks!

One day I decided to have one more little look and came across The Chat Shop. I saw the “Live Conversation Representative” work on their careers web page and also, after reviewing the summary, a huge wave of happiness came over me. Not just did I suit their requirements to a tee (careful learner with an analytical mind, strong capability to multi-task, high degrees of organisation social media job profile and also a keying speed above 80 words per min), it also looked like a task that I would actually love to do!

I used straight away! I patiently awaited a reply but, to my surprise, I wasn’t waiting long whatsoever.

Amy, a Group Manager at The Conversation Store, emailed me and offered me a ‘Live Conversation Interview’; following on from the first application inquiries, this is the first stage of the recruitment process.

I was instead thrilled as I had never ever experienced an interview this way before. Around 3 o’clock one afternoon, it was time for my interview using The Chat Shop’s site. I opened my internet browser, mosted likely to The Chat Store homepage and also simply clicked the real-time conversation tab. I had actually reached my meeting.

After presenting myself to a representative that was handling conversation at the time, I was swiftly transferred to Amy, that prepared and waiting to begin my meeting.

My meeting began like any other: we presented ourselves as well as had a bit of a casual inviting conversation (which made me feel secure). After that it was on to the primary interview. What was strange was the truth that the conversation was extremely similar to a face-to-face interview, except it was using live conversation!

The questions were about my previous experience, why I was looking for the job, just how I ‘d handle particular circumstances and my expertise of The Chat Shop as well as their services.

Amy was wanting to disclose my strengths as well as weak points to establish whether I can satisfy the high expectations that they establish. She needed to know where I would certainly need a little extra training and where I might bring new skills to the team.

Why I desired the placement was additionally very important certainly. Although much of our team is spread out across the UK, The Conversation Store is certainly a close weaved team with big aspirations. Each one of us is an indispensable part of delivering the results that we do for clients.

Needs, such as my typing rate, were examined as well obviously. Having to transform multiple web site visitors whilst supplying consumer complete satisfaction means that you need to believe as well as kind fast.

Amy additionally provided me the opportunity to ask any kind of questions that I had, and she addressed them extensively. I was happy and also wishing that I did well in my live conversation interview!

As you’ve possibly guessed (by me creating this post) I did do well in my preliminary meeting for the live chat job. I was welcomed to the next phase of the application process– a telephone interview with Amy as well as among The Conversation Store’s Co-Founders, Joe.

This is the last stage of their recruitment process and I was proud that I had actually got this much but I was additionally extremely nervous! Thankfully the telephone meeting was not as scary as I when thought and it was much more laid-back than formal.

I got asked about my pastimes, what I like to do in my extra time as well as a few inquiries about the Live Chat Representative setting. I additionally had some feedback on my ‘Live Chat Interview’, which was great to hear.

A lot of the questions that Joe asked were about my individuality. Joe said that getting on with everyone as well as coming to be a part of The Chat Store household was a very vital element.

It was an enjoyment to speak on the phone to my potential future bosses and I jumped on well with them, there was a buzz in the air. At the end of the telephone meeting I was provided the placement … and also I approved with excellent enjoyment, of course. I mored than the moon as well as I still am!

As soon as I had accepted the deal I was emailed the agreements that needed to be authorized electronically (exactly how great is that), my working hours, what group I would certainly remain in and all of my log-in information prepared for my training.

Not long hereafter I had a call with John– my Group Leader. This call lasted around 2 hours and also he clarified everything I required to find out about the “Live Conversation Agent” position. I ensured to make great deals of notes in my note pad as it is a whole lot to absorb.

I was then given the days of when my training would certainly begin (training lasts around 3 weeks and we’re paid throughout the process) as well as various other details I needed to find out about the training process including specifically what would occur. John was a pleasure to speak with and also I really felt comfy talking to him as he said he would be there for any kind of queries I might have if I am ever not sure or stuck.


I have had a poor spell of illness, which indicated I was not able to begin my training when prepared. Thankfully The Chat Shop are a bunch of remarkable people who are patiently waiting for me to be well enough again. I have actually never known such an understanding firm and also I feel privileged to be utilized by them.

Just as I will quit my work search, I came across The Chat Store. I’m eagerly waiting for getting well and also starting my training. Hopefully I will be a completely fledged real-time chat agent soon … watch this space, my next message will certainly tell you everything about my journey through the training process.