I had actually been trying to find a task working from home for a while as well as was about to give up. The majority of ‘function from home’ jobs that you locate on-line seem to be some type of pyramid or ‘start your very own company’ scheme. Paying a joining cost or acquiring their products for you to sell on? No thanks!

One day I made a decision to have one more little appearance as well as found The Chat Store. I saw the “Live Chat Agent” task on their jobs page and, after checking out the description, a large wave of happiness came over me. Not only did I suit their requirements to a tee (thorough student with an inquisitive mind, solid ability to multi-task, high degrees of organisation social media job promotion announcement as well as a typing speed above 80 words per min), it likewise appeared like a job that I would truly like to do!

I applied immediately! I patiently waited for a reply however, to my surprise, I wasn’t waiting long whatsoever.

Amy, a Team Manager at The Conversation Shop, emailed me as well as used me a ‘Live Chat Interview’; adhering to on from the initial application questions, this is the initial stage of the recruitment procedure.

I was rather thrilled as I had never ever experienced a meeting this way prior to. Around 3 o’clock one mid-day, it was time for my interview through The Conversation Shop’s website. I opened my web browser, mosted likely to The Conversation Shop homepage and simply clicked the live conversation tab. I had actually reached my meeting.

After presenting myself to an agent that was taking care of chat at the time, I was swiftly moved to Amy, that was ready as well as waiting to begin my meeting.

My meeting started like any other: we introduced ourselves and also had a little of a laid-back welcoming conversation (which made me really feel secure). Then it was on to the primary interview. What was odd was the reality that the discussion was really comparable to a face-to-face meeting, other than it was by means of online conversation!

The questions were about my previous experience, why I was looking for the work, exactly how I would certainly take care of particular situations and also my knowledge of The Conversation Store as well as their services.

Amy was wanting to expose my strengths as well as weaknesses to determine whether I might meet the high assumptions that they establish. She wanted to know where I would certainly need a little extra training and where I could bring new talents to the group.

Why I desired the placement was additionally extremely vital obviously. Although much of our group is spread out throughout the UK, The Chat Shop is definitely a close weaved group with huge aspirations. Every one people is an indispensable part of supplying the outcomes that we provide for clients.

Demands, such as my typing rate, were evaluated also of course. Needing to transform several site visitors whilst offering client satisfaction implies that you need to think and type quick.

Amy additionally gave me the possibility to ask any inquiries that I had, and also she addressed them extensively. I enjoyed and hoping that I did well in my online conversation meeting!

As you have actually possibly presumed (by me creating this blog post) I did do well in my initial meeting for the real-time conversation work. I was invited to the following phase of the application process– a telephone meeting with Amy and also among The Chat Store’s Co-Founders, Joe.

This is the last stage of their recruitment procedure as well as I was proud that I had actually got this far however I was additionally very nervous! Thankfully the telephone meeting was not as terrifying as I once assumed and it was extra casual than formal.

I obtained asked about my leisure activities, what I such as to do in my extra time and also a few concerns concerning the Live Conversation Agent position. I likewise had some responses on my ‘Live Chat Interview’, which was terrific to hear.

A lot of the concerns that Joe asked had to do with my individuality. Joe said that proceeding with everybody and also coming to be a part of The Chat Shop family was a really vital element.

It was an enjoyment to talk on the phone to my possible future bosses and I got on well with them, there was a buzz airborne. At the end of the telephone meeting I was provided the setting … as well as I accepted with fantastic satisfaction, certainly. I mored than the moon as well as I still am!

Once I had approved the offer I was emailed the agreements that required to be signed digitally (how trendy is that), my functioning hours, what group I would certainly be in and all of my log-in details prepared for my training.

Not long after this I had a phone call with John– my Team Leader. This phone called lasted around 2 hrs as well as he clarified whatever I required to understand about the “Live Chat Representative” placement. I made certain to make lots of notes in my note pad as it is a whole lot to absorb.

I was after that given the days of when my training would commence (training lasts around 3 weeks and we’re paid throughout the process) as well as various other details I needed to learn about the training process consisting of exactly what would take place. John was an enjoyment to talk to and also I really felt comfy talking to him as he stated he would be there for any kind of questions I might have if I am ever not sure or stuck.


I have had a negative spell of ill health, which suggested I was unable to begin my training when prepared. Luckily The Chat Store are a lot of fantastic people that are patiently awaiting me to be well enough once again. I have never understood such a comprehending business and also I really feel fortunate to be used by them.

Equally as I was about to give up my job search, I came across The Chat Store. I’m eagerly waiting for recovering and also starting my training. Ideally I shall be a completely fledged real-time conversation agent soon … view this space, my next blog post will tell you everything about my journey with the training procedure.