I had actually been looking for a work working from house for some time and was about to give up. A lot of ‘function from residence’ tasks that you find on-line appear to be some type of pyramid or ‘start your very own service’ plan. Paying a signing up with charge or getting their products for you to sell on? No thanks!

One day I determined to have another little look and also came across The Chat Shop. I saw the “Live Conversation Agent” job on their professions web page and also, after checking out the summary, a big wave of happiness came by me. Not just did I suit their needs to a tee (precise student with a curious mind, strong ability to multi-task, high levels of organisation social media job qualifications and a typing rate above 80 words per minute), it also seemed like a work that I would actually enjoy to do!

I applied instantly! I patiently awaited a reply yet, to my shock, I wasn’t waiting long at all.

Amy, a Team Manager at The Conversation Shop, emailed me and also offered me a ‘Live Chat Interview’; adhering to on from the first application questions, this is the initial stage of the employment process.

I was instead delighted as I had never ever experienced a meeting this way before. Around 3 o’clock one afternoon, it was time for my interview through The Chat Shop’s site. I opened my internet browser, went to The Conversation Shop homepage and also merely clicked the online conversation tab. I had come to my interview.

After presenting myself to an agent that was managing conversation at the time, I was rapidly transferred to Amy, that was ready and waiting to start my interview.

My interview began like any other: we presented ourselves and had a bit of a casual welcoming conversation (that made me really feel at ease). After that it was on to the major interview. What was weird was the fact that the discussion was very similar to a face-to-face meeting, other than it was via live conversation!

The questions were about my previous experience, why I was applying for the task, how I would certainly deal with specific scenarios as well as my knowledge of The Chat Shop and their services.

Amy was seeking to disclose my toughness as well as weak points to establish whether I might satisfy the high assumptions that they establish. She wished to know where I would certainly require a little added training and also where I can bring brand-new skills to the team.

Why I wanted the setting was likewise extremely essential certainly. Although much of our group is spread across the UK, The Conversation Store is absolutely a close knit group with large ambitions. Each and every one people is an important part of supplying the results that we do for clients.

Needs, such as my inputting rate, were checked as well certainly. Needing to transform multiple web site visitors whilst providing consumer contentment implies that you have to think and kind quickly.

Amy also offered me the possibility to ask any kind of questions that I had, and she answered them extensively. I was happy and also hoping that I succeeded in my online conversation interview!

As you’ve possibly thought (by me writing this blog post) I did do well in my initial interview for the online conversation work. I was invited to the next phase of the application process– a telephone interview with Amy and also among The Conversation Shop’s Co-Founders, Joe.

This is the last stage of their employment procedure and also I was proud that I had actually got this far however I was additionally very worried! Thankfully the telephone interview was not as frightening as I when thought as well as it was much more informal than formal.

I obtained inquired about my pastimes, what I such as to do in my leisure as well as a couple of questions regarding the Live Chat Representative setting. I likewise had some comments on my ‘Live Conversation Meeting’, which was great to hear.

A great deal of the concerns that Joe asked had to do with my individuality. Joe stated that proceeding with everyone and becoming a part of The Chat Shop family was a really vital variable.

It was a pleasure to talk on the phone to my potential future bosses and I hopped on well with them, there was a buzz in the air. At the end of the telephone meeting I was offered the placement … as well as I approved with great enjoyment, obviously. I was over the moon as well as I still am!

Once I had approved the deal I was emailed the contracts that needed to be signed electronically (exactly how cool is that), my working hours, what group I would certainly remain in and all of my log-in details prepared for my training.

Not long after this I had a telephone call with John– my Group Leader. This telephone call lasted about 2 hours and he described everything I required to understand about the “Live Conversation Representative” placement. I made sure to make great deals of notes in my note pad as it is a great deal to absorb.

I was after that offered the dates of when my training would begin (training lasts around 3 weeks as well as we’re paid during the procedure) as well as various other information I required to understand about the training procedure consisting of exactly what would certainly happen. John was an enjoyment to talk to and I felt comfy talking to him as he stated he would be there for any kind of inquiries I may have if I am ever before unsure or stuck.


I have had a negative spell of ill health, which implied I was not able to start my training when organized. The Good News Is The Chat Shop are a number of fantastic individuals who are patiently awaiting me to be all right again. I have never known such a recognizing firm as well as I really feel privileged to be used by them.

Just as I will give up my job search, I came across The Conversation Shop. I’m eagerly awaiting recovering as well as starting my training. Ideally I shall be a totally fledged online conversation representative soon … enjoy this area, my next blog post will tell you everything about my trip with the training process.