I had actually been seeking a job working from residence for some time as well as was about to quit. The majority of ‘function from house’ jobs that you find on the internet appear to be some type of pyramid or ‘begin your very own service’ plan. Paying a joining fee or getting their items for you to sell on? No thanks!

Someday I determined to have an additional little appearance and also encountered The Chat Shop. I saw the “Live Chat Representative” job on their professions page and, after checking out the summary, a huge wave of happiness came over me. Not just did I fit their needs to a tee (thorough learner with an analytical mind, strong capability to multi-task, high levels of organisation social media job recruiter and an inputting speed above 80 words per minute), it likewise seemed like a work that I would really love to do!

I used immediately! I patiently waited for a reply yet, to my surprise, I had not been waiting long in all.

Amy, a Group Supervisor at The Chat Store, emailed me as well as used me a ‘Live Chat Meeting’; adhering to on from the initial application concerns, this is the initial stage of the recruitment process.

I was instead delighted as I had never experienced a meeting by doing this prior to. Around 3 o’clock one afternoon, it was time for my meeting by means of The Conversation Shop’s site. I opened my internet browser, went to The Chat Store homepage as well as merely clicked the online conversation tab. I had actually come to my interview.

After presenting myself to a representative that was handling conversation at the time, I was swiftly transferred to Amy, that prepared and also waiting to start my meeting.

My interview began like any other: we presented ourselves and had a little of a laid-back inviting conversation (that made me really feel comfortable). After that it was on to the main interview. What was odd was the reality that the discussion was very similar to a face-to-face meeting, other than it was by means of live chat!

The inquiries were about my previous experience, why I was obtaining the job, how I would certainly take care of specific circumstances as well as my understanding of The Chat Shop and their solutions.

Amy was wanting to reveal my toughness and weaknesses to figure out whether I could meet the high assumptions that they establish. She wanted to know where I would certainly require a little added training and also where I can bring new skills to the team.

Why I desired the placement was also really important certainly. Although much of our team is spread out across the UK, The Chat Shop is certainly a close knit group with large passions. Every one people is an essential part of supplying the results that we provide for customers.

Demands, such as my inputting rate, were tested too of course. Having to convert multiple site visitors whilst offering customer contentment means that you need to assume as well as kind quickly.

Amy additionally gave me the opportunity to ask any kind of concerns that I had, as well as she answered them extensively. I enjoyed as well as hoping that I did well in my online conversation interview!

As you’ve most likely guessed (by me composing this post) I did succeed in my initial interview for the live chat job. I was welcomed to the following phase of the application process– a telephone interview with Amy and also among The Conversation Store’s Co-Founders, Joe.

This is the last stage of their employment procedure and also I was proud that I had actually got this far but I was additionally extremely worried! Luckily the telephone meeting was not as terrifying as I when assumed as well as it was more informal than official.

I got inquired about my leisure activities, what I like to do in my leisure and a few questions concerning the Live Conversation Representative setting. I also had some responses on my ‘Live Chat Meeting’, which was fantastic to hear.

A lot of the inquiries that Joe asked had to do with my personality. Joe stated that moving on with everybody and also ending up being a part of The Chat Shop family members was a very crucial element.

It was a pleasure to talk on the phone to my possible future managers as well as I jumped on well with them, there was a buzz airborne. At the end of the telephone meeting I was provided the placement … and also I approved with great pleasure, obviously. I was over the moon as well as I still am!

As soon as I had accepted the deal I was emailed the contracts that required to be signed digitally (just how cool is that), my working hrs, what team I would certainly be in and all of my log-in details all set for my training.

Not long hereafter I had a call with John– my Team Leader. This telephone call lasted about 2 hours as well as he clarified everything I needed to learn about the “Live Chat Representative” placement. I made certain to make great deals of notes in my notebook as it is a great deal to take in.

I was after that offered the days of when my training would certainly start (training lasts around 3 weeks and also we’re paid throughout the process) and also various other information I needed to find out about the training procedure including specifically what would happen. John was an enjoyment to talk to and also I felt comfortable chatting to him as he said he would be there for any inquiries I might have if I am ever before not sure or stuck.


I have had a bad spell of illness, which implied I was unable to begin my training when arranged. The Good News Is The Conversation Shop are a number of remarkable people that are patiently awaiting me to be all right once again. I have actually never recognized such an understanding firm as well as I really feel privileged to be employed by them.

Equally as I will surrender my job search, I came across The Conversation Store. I’m excitedly waiting for recovering and beginning my training. Hopefully I will be a fully fledged real-time conversation representative soon … enjoy this space, my following blog post will certainly tell you everything about my journey through the training process.