I had been trying to find a job functioning from house for a while and also was about to quit. The majority of ‘function from residence’ tasks that you locate on-line seem to be some kind of pyramid or ‘start your own company’ scheme. Paying a joining fee or purchasing their products for you to sell on? No thanks!

One day I chose to have one more little look as well as encountered The Chat Shop. I saw the “Live Chat Agent” work on their occupations web page and also, after checking out the summary, a huge wave of joy came by me. Not only did I match their needs to a tee (careful student with an investigative mind, solid capability to multi-task, high levels of organisation social media job salaries nyc as well as a typing rate above 80 words per min), it also felt like a work that I would truly like to do!

I applied immediately! I patiently waited for a reply but, to my shock, I wasn’t waiting long at all.

Amy, a Team Supervisor at The Conversation Shop, emailed me and offered me a ‘Live Conversation Meeting’; complying with on from the preliminary application questions, this is the initial stage of the employment process.

I was instead delighted as I had never experienced an interview this way before. Around 3 o’clock one mid-day, it was time for my meeting through The Chat Shop’s internet site. I opened my web browser, mosted likely to The Chat Store homepage and also simply clicked the online chat tab. I had actually reached my meeting.

After presenting myself to a representative that was taking care of conversation at the time, I was rapidly transferred to Amy, who prepared and waiting to start my meeting.

My interview began like any other: we presented ourselves and had a bit of a casual inviting chat (that made me feel secure). Then it was on to the main interview. What was strange was the fact that the discussion was really similar to an in person interview, except it was using online chat!

The inquiries had to do with my previous experience, why I was looking for the work, exactly how I would certainly handle certain situations and my knowledge of The Conversation Shop as well as their solutions.

Amy was seeking to expose my toughness and also weaknesses to determine whether I can fulfill the high expectations that they set. She needed to know where I would require a little additional training and also where I could bring new talents to the team.

Why I wanted the setting was likewise extremely crucial of course. Although much of our group is spread across the UK, The Conversation Shop is definitely a close knit group with big passions. Each and every one people is an integral part of providing the results that we do for customers.

Demands, such as my keying speed, were checked as well naturally. Having to transform multiple web site visitors whilst giving client satisfaction indicates that you need to assume and also type quick.

Amy likewise provided me the opportunity to ask any type of inquiries that I had, and also she answered them thoroughly. I enjoyed and really hoping that I succeeded in my live chat interview!

As you’ve most likely presumed (by me writing this post) I did do well in my initial interview for the live chat work. I was invited to the following phase of the application process– a telephone meeting with Amy and among The Conversation Store’s Co-Founders, Joe.

This is the last stage of their recruitment process as well as I was proud that I had actually got this far but I was likewise very anxious! Luckily the telephone meeting was not as scary as I as soon as believed as well as it was much more casual than formal.

I obtained asked about my leisure activities, what I like to do in my spare time and also a few concerns regarding the Live Chat Agent setting. I additionally had some feedback on my ‘Live Conversation Interview’, which was terrific to hear.

A great deal of the questions that Joe asked were about my personality. Joe stated that proceeding with everyone as well as coming to be a part of The Chat Shop family members was a really essential aspect.

It was a pleasure to speak on the phone to my possible future employers as well as I got on well with them, there was a buzz airborne. At the end of the telephone meeting I was supplied the placement … and also I approved with great satisfaction, certainly. I was over the moon as well as I still am!

When I had approved the deal I was emailed the contracts that required to be signed digitally (exactly how great is that), my functioning hrs, what team I would certainly remain in and all of my log-in information all set for my training.

Not long after this I had a phone call with John– my Team Leader. This phone called lasted around 2 hrs and also he clarified every little thing I required to find out about the “Live Conversation Representative” placement. I ensured to make lots of notes in my notebook as it is a lot to absorb.

I was after that given the dates of when my training would begin (training lasts around 3 weeks and we’re paid throughout the process) and various other information I needed to understand about the training procedure consisting of precisely what would certainly take place. John was a satisfaction to speak to and I felt comfy chatting to him as he claimed he would certainly be there for any type of questions I may have if I am ever uncertain or stuck.


I have had a bad spell of ill health, which implied I was not able to start my training when organized. Fortunately The Chat Shop are a bunch of remarkable individuals that are patiently waiting for me to be all right again. I have actually never ever understood such a comprehending company and I really feel fortunate to be utilized by them.

Just as I was about to quit my task search, I stumbled across The Conversation Store. I’m eagerly waiting for recovering and starting my training. With any luck I will be a fully fledged online chat agent soon … watch this space, my next post will inform you everything about my journey through the training process.