I had actually been trying to find a job working from residence for a while and will give up. The majority of ‘work from home’ jobs that you discover on the internet appear to be some type of pyramid or ‘start your very own business’ plan. Paying a joining cost or buying their items for you to sell on? No many thanks!

One day I determined to have one more little look as well as came across The Chat Store. I saw the “Live Conversation Agent” work on their jobs web page and, after reading the description, a big wave of happiness came over me. Not just did I fit their demands to a tee (careful learner with a curious mind, solid ability to multi-task, high degrees of organisation social media job search workbook and an inputting rate above 80 words per minute), it likewise looked like a work that I would truly enjoy to do!

I used immediately! I patiently awaited a reply however, to my shock, I had not been waiting long in any way.

Amy, a Team Supervisor at The Conversation Store, emailed me and also offered me a ‘Live Chat Meeting’; adhering to on from the initial application inquiries, this is the first stage of the employment process.

I was instead excited as I had never ever experienced an interview in this way prior to. Around 3 o’clock one afternoon, it was time for my meeting by means of The Chat Store’s site. I opened my internet browser, mosted likely to The Conversation Store homepage and also just clicked the online conversation tab. I had gotten to my interview.

After introducing myself to a representative that was managing chat at the time, I was quickly transferred to Amy, who prepared and also waiting to begin my interview.

My interview started like any other: we introduced ourselves as well as had a little bit of an informal welcoming chat (which made me really feel secure). Then it was on to the major interview. What was strange was the reality that the discussion was very comparable to a face-to-face interview, other than it was through online conversation!

The inquiries had to do with my previous experience, why I was applying for the job, just how I ‘d manage certain scenarios as well as my understanding of The Conversation Store and their services.

Amy was wanting to reveal my toughness and weak points to establish whether I might meet the high assumptions that they set. She would like to know where I would certainly need a little additional training and also where I might bring new abilities to the team.

Why I desired the setting was additionally extremely essential of course. Although much of our group is spread throughout the UK, The Chat Shop is definitely a close weaved team with big ambitions. Each one of us is an essential part of providing the results that we provide for clients.

Needs, such as my inputting speed, were tested also obviously. Having to convert numerous website visitors whilst giving consumer complete satisfaction suggests that you have to think and kind fast.

Amy likewise offered me the possibility to ask any questions that I had, and she answered them thoroughly. I enjoyed and hoping that I did well in my real-time conversation interview!

As you have actually most likely presumed (by me creating this blog post) I did succeed in my initial interview for the live chat task. I was invited to the following phase of the application procedure– a telephone interview with Amy and also among The Chat Store’s Co-Founders, Joe.

This is the last stage of their recruitment process as well as I was proud that I had got this far however I was also extremely anxious! The good news is the telephone meeting was not as terrifying as I when thought and it was a lot more casual than formal.

I obtained inquired about my leisure activities, what I like to do in my extra time and also a few questions about the Live Chat Representative position. I also had some feedback on my ‘Live Conversation Meeting’, which was terrific to hear.

A lot of the questions that Joe asked were about my personality. Joe stated that getting on with everybody and coming to be a part of The Conversation Shop household was a really crucial aspect.

It was an enjoyment to speak on the phone to my possible future managers and I got on well with them, there was a buzz in the air. At the end of the telephone interview I was used the setting … as well as I approved with wonderful enjoyment, obviously. I mored than the moon and also I still am!

As soon as I had actually accepted the offer I was emailed the agreements that required to be authorized electronically (how great is that), my working hours, what team I would certainly be in and all of my log-in details all set for my training.

Not long after this I had a telephone call with John– my Group Leader. This call lasted around 2 hrs as well as he discussed every little thing I required to find out about the “Live Chat Agent” setting. I made certain to make lots of notes in my note pad as it is a lot to take in.

I was then offered the days of when my training would start (training lasts around 3 weeks and we’re paid throughout the procedure) and also various other information I needed to find out about the training process including specifically what would certainly happen. John was an enjoyment to speak to and also I felt comfortable chatting to him as he said he would be there for any type of questions I might have if I am ever unsure or stuck.


I have had a poor spell of illness, which meant I was incapable to start my training when prepared. The Good News Is The Conversation Store are a bunch of wonderful individuals that are patiently waiting for me to be well enough once again. I have never known such a comprehending business and also I feel privileged to be employed by them.

Just as I was about to quit my job search, I came across The Chat Store. I’m eagerly waiting for getting well and starting my training. With any luck I will be a completely fledged real-time conversation agent quickly … see this room, my next blog post will certainly tell you everything about my trip through the training procedure.