I had actually been trying to find a work functioning from home for a while and also was about to give up. The majority of ‘function from residence’ work that you locate online appear to be some type of pyramid or ‘begin your own company’ system. Paying a joining cost or purchasing their items for you to sell on? No many thanks!

Eventually I made a decision to have another little appearance and also encountered The Chat Store. I saw the “Live Conversation Representative” job on their professions page and, after reviewing the description, a big wave of joy came me. Not only did I fit their needs to a tee (careful student with an analytical mind, solid capacity to multi-task, high levels of organisation social media job sites and a keying rate over 80 words per minute), it also looked like a task that I would really enjoy to do!

I applied instantly! I patiently awaited a reply yet, to my surprise, I wasn’t waiting long at all.

Amy, a Team Supervisor at The Chat Shop, emailed me and also provided me a ‘Live Chat Interview’; following on from the initial application inquiries, this is the initial stage of the recruitment procedure.

I was instead delighted as I had never experienced an interview by doing this prior to. Around 3 o’clock one mid-day, it was time for my interview via The Conversation Shop’s website. I opened my internet browser, went to The Conversation Store homepage and also just clicked the live conversation tab. I had actually arrived at my interview.

After introducing myself to a representative that was managing chat at the time, I was rapidly transferred to Amy, that was ready and waiting to begin my interview.

My meeting began like any other: we presented ourselves and also had a little bit of a laid-back welcoming chat (that made me feel secure). After that it was on to the primary interview. What was unusual was the fact that the discussion was really similar to an in person meeting, except it was using live chat!

The inquiries were about my previous experience, why I was requesting the work, how I would certainly take care of certain circumstances and also my knowledge of The Conversation Store as well as their solutions.

Amy was wanting to disclose my strengths and weak points to figure out whether I can satisfy the high expectations that they establish. She needed to know where I would certainly require a little additional training and where I could bring brand-new talents to the team.

Why I wanted the position was likewise very vital certainly. Although much of our group is spread across the UK, The Chat Shop is absolutely a close weaved team with huge ambitions. Each and every one of us is an essential part of supplying the results that we do for clients.

Demands, such as my keying rate, were evaluated too certainly. Having to transform multiple web site site visitors whilst supplying customer satisfaction means that you have to think and also type fast.

Amy also provided me the chance to ask any type of questions that I had, as well as she answered them completely. I mored than happy and hoping that I did well in my online chat meeting!

As you have actually possibly thought (by me creating this post) I did succeed in my preliminary interview for the online chat job. I was welcomed to the next phase of the application process– a telephone meeting with Amy and among The Chat Shop’s Co-Founders, Joe.

This is the last stage of their employment procedure and also I was proud that I had got this far yet I was likewise extremely anxious! The good news is the telephone meeting was not as frightening as I when believed and also it was more informal than official.

I got asked about my pastimes, what I like to do in my leisure as well as a few concerns regarding the Live Conversation Representative placement. I additionally had some responses on my ‘Live Chat Meeting’, which was great to listen to.

A great deal of the inquiries that Joe asked had to do with my personality. Joe claimed that proceeding with everyone and also becoming a part of The Conversation Store family was a really vital factor.

It was a satisfaction to speak on the phone to my potential future managers as well as I hopped on well with them, there was a buzz in the air. At the end of the telephone interview I was provided the placement … and also I accepted with excellent satisfaction, certainly. I was over the moon and I still am!

As soon as I had accepted the offer I was emailed the contracts that required to be signed digitally (how great is that), my working hours, what team I would be in and all of my log-in information ready for my training.

Not long after this I had a telephone call with John– my Team Leader. This call lasted around 2 hours and he clarified every little thing I needed to know about the “Live Chat Representative” position. I made certain to make great deals of notes in my notebook as it is a lot to take in.

I was after that provided the days of when my training would certainly start (training lasts around 3 weeks and also we’re paid during the process) and also other information I required to find out about the training procedure including specifically what would certainly occur. John was a satisfaction to talk with and also I felt comfy talking to him as he stated he would be there for any type of queries I may have if I am ever unclear or stuck.


I have had a poor round of disease, which implied I was incapable to start my training when organized. The Good News Is The Chat Shop are a lot of fantastic people that are patiently awaiting me to be all right once again. I have actually never known such a recognizing firm and I feel privileged to be utilized by them.

Equally as I was about to quit my task search, I came across The Chat Shop. I’m eagerly awaiting recovering as well as beginning my training. Hopefully I shall be a completely fledged real-time conversation agent soon … watch this space, my following blog post will inform you everything about my trip with the training procedure.