I had been seeking a task working from residence for some time and was about to quit. The majority of ‘function from house’ work that you discover on the internet appear to be some type of pyramid or ‘begin your very own business’ scheme. Paying a joining cost or acquiring their items for you to sell on? No thanks!

Eventually I made a decision to have an additional little appearance as well as stumbled upon The Chat Shop. I saw the “Live Conversation Representative” task on their careers web page as well as, after reviewing the summary, a large wave of happiness came me. Not just did I suit their requirements to a tee (meticulous learner with an investigative mind, solid capability to multi-task, high degrees of organisation social media job spokane and also a typing speed above 80 words per minute), it additionally felt like a job that I would truly love to do!

I used immediately! I patiently awaited a reply however, to my surprise, I had not been waiting long in any way.

Amy, a Group Supervisor at The Chat Shop, emailed me and used me a ‘Live Chat Interview’; following on from the initial application concerns, this is the first stage of the recruitment procedure.

I was rather delighted as I had never ever experienced a meeting in this way before. Around 3 o’clock one afternoon, it was time for my interview by means of The Conversation Store’s internet site. I opened my internet browser, mosted likely to The Conversation Shop homepage and also merely clicked the live conversation tab. I had reached my meeting.

After introducing myself to a representative that was handling conversation at the time, I was promptly moved to Amy, that was ready and waiting to begin my interview.

My meeting began like any other: we introduced ourselves as well as had a bit of a laid-back welcoming conversation (that made me feel at ease). Then it was on to the main interview. What was odd was the reality that the discussion was extremely comparable to an in person meeting, other than it was via live conversation!

The concerns were about my previous experience, why I was making an application for the work, just how I would certainly deal with specific situations and my knowledge of The Chat Shop and their services.

Amy was aiming to expose my toughness and weaknesses to establish whether I can satisfy the high assumptions that they set. She wanted to know where I would certainly require a little additional training and also where I might bring new skills to the team.

Why I desired the placement was additionally extremely crucial of course. Although much of our group is spread across the UK, The Conversation Shop is absolutely a close knit team with huge passions. Each and every one people is an integral part of delivering the results that we provide for clients.

Needs, such as my typing rate, were evaluated also naturally. Having to convert multiple internet site site visitors whilst supplying consumer contentment implies that you need to assume and type quickly.

Amy also provided me the opportunity to ask any inquiries that I had, and she answered them completely. I enjoyed and hoping that I did well in my live conversation meeting!

As you’ve probably presumed (by me writing this post) I did succeed in my preliminary interview for the online chat task. I was invited to the following stage of the application process– a telephone meeting with Amy and among The Chat Shop’s Co-Founders, Joe.

This is the last stage of their recruitment procedure as well as I was proud that I had actually got this much however I was also really anxious! Luckily the telephone meeting was not as terrifying as I as soon as thought and it was much more laid-back than official.

I got asked about my pastimes, what I like to do in my leisure as well as a few inquiries concerning the Live Chat Agent position. I likewise had some comments on my ‘Live Conversation Interview’, which was fantastic to hear.

A lot of the questions that Joe asked had to do with my character. Joe said that getting on with everybody and also becoming a part of The Conversation Shop family was a really vital variable.

It was an enjoyment to talk on the phone to my prospective future managers as well as I hopped on well with them, there was a buzz airborne. At the end of the telephone interview I was used the placement … and I approved with wonderful satisfaction, certainly. I mored than the moon and I still am!

When I had actually approved the offer I was emailed the contracts that required to be signed electronically (just how cool is that), my working hours, what team I would be in and all of my log-in details all set for my training.

Not long after this I had a phone call with John– my Team Leader. This telephone call lasted about 2 hours as well as he described every little thing I required to find out about the “Live Conversation Agent” position. I made sure to make lots of notes in my note pad as it is a whole lot to absorb.

I was after that provided the days of when my training would certainly start (training lasts around 3 weeks and we’re paid during the process) and various other details I required to learn about the training procedure including exactly what would happen. John was an enjoyment to talk with and I really felt comfortable talking to him as he said he would certainly be there for any questions I may have if I am ever before unsure or stuck.


I have had a negative bout of ill health, which meant I was unable to start my training when arranged. Thankfully The Chat Store are a lot of remarkable people that are patiently waiting for me to be all right once again. I have actually never ever recognized such an understanding firm as well as I feel blessed to be employed by them.

Just as I was about to surrender my work search, I came across The Chat Shop. I’m excitedly awaiting getting well and also starting my training. With any luck I will be a completely fledged online chat agent quickly … enjoy this room, my next blog post will inform you everything about my journey with the training process.