I had actually been trying to find a work functioning from house for some time and was about to quit. A lot of ‘function from residence’ jobs that you discover on-line appear to be some type of pyramid or ‘begin your very own company’ system. Paying a joining charge or purchasing their items for you to sell on? No thanks!

One day I decided to have one more little look and also came across The Chat Shop. I saw the “Live Chat Representative” task on their occupations page and also, after checking out the summary, a huge wave of happiness came me. Not only did I match their demands to a tee (careful student with an investigative mind, solid capability to multi-task, high degrees of organisation social media job urban outfiiter as well as a typing speed above 80 words per min), it additionally looked like a job that I would actually like to do!

I used instantly! I patiently waited for a reply but, to my shock, I wasn’t waiting long in all.

Amy, a Team Manager at The Chat Shop, emailed me as well as supplied me a ‘Live Chat Meeting’; adhering to on from the preliminary application inquiries, this is the initial stage of the recruitment process.

I was rather thrilled as I had never experienced a meeting this way prior to. Around 3 o’clock one afternoon, it was time for my meeting by means of The Chat Shop’s internet site. I opened my web browser, went to The Conversation Store homepage as well as simply clicked the online conversation tab. I had actually arrived at my interview.

After introducing myself to an agent that was managing chat at the time, I was rapidly moved to Amy, that was ready as well as waiting to start my interview.

My interview began like any other: we presented ourselves as well as had a little of an informal welcoming conversation (which made me really feel at ease). Then it was on to the primary interview. What was odd was the fact that the conversation was extremely comparable to a face-to-face interview, other than it was via real-time chat!

The questions had to do with my previous experience, why I was getting the work, just how I ‘d handle certain scenarios and also my understanding of The Chat Store and also their services.

Amy was aiming to disclose my strengths as well as weaknesses to identify whether I could meet the high assumptions that they establish. She wished to know where I would certainly require a little added training and where I might bring new skills to the team.

Why I wanted the setting was likewise really crucial certainly. Although much of our group is spread across the UK, The Conversation Store is definitely a close weaved group with big ambitions. Each one people is an essential part of supplying the results that we do for clients.

Needs, such as my inputting rate, were evaluated as well naturally. Needing to transform numerous internet site visitors whilst supplying client contentment indicates that you need to believe and type quick.

Amy likewise offered me the chance to ask any type of questions that I had, as well as she addressed them thoroughly. I was happy and hoping that I succeeded in my online chat interview!

As you’ve most likely presumed (by me composing this post) I did do well in my preliminary interview for the live chat job. I was invited to the following phase of the application process– a telephone interview with Amy and also among The Conversation Shop’s Co-Founders, Joe.

This is the last stage of their recruitment process and I was proud that I had got this much but I was additionally extremely anxious! Fortunately the telephone meeting was not as frightening as I as soon as believed as well as it was more casual than official.

I obtained asked about my leisure activities, what I such as to do in my extra time and also a couple of questions about the Live Conversation Representative setting. I additionally had some comments on my ‘Live Conversation Interview’, which was fantastic to listen to.

A lot of the concerns that Joe asked were about my character. Joe said that getting on with everybody and also becoming a part of The Chat Shop family was an extremely vital factor.

It was a pleasure to speak on the phone to my prospective future managers and also I hopped on well with them, there was a buzz in the air. At the end of the telephone meeting I was used the setting … and I approved with wonderful enjoyment, certainly. I was over the moon and I still am!

As soon as I had approved the deal I was emailed the contracts that needed to be signed digitally (just how trendy is that), my functioning hrs, what team I would remain in and all of my log-in information prepared for my training.

Not long hereafter I had a call with John– my Group Leader. This phone called lasted around 2 hours and also he discussed every little thing I needed to understand about the “Live Chat Agent” position. I saw to it to make lots of notes in my note pad as it is a whole lot to take in.

I was then offered the days of when my training would certainly begin (training lasts around 3 weeks and we’re paid during the process) as well as various other details I required to know about the training process consisting of exactly what would certainly occur. John was a satisfaction to speak with as well as I really felt comfy chatting to him as he said he would certainly be there for any type of queries I might have if I am ever before not sure or stuck.


I have had a negative bout of ill health, which suggested I was incapable to start my training when organized. Thankfully The Conversation Store are a number of remarkable individuals who are patiently awaiting me to be well enough again. I have never ever known such a recognizing firm as well as I really feel blessed to be employed by them.

Just as I was about to quit my job search, I stumbled across The Conversation Shop. I’m eagerly waiting for getting well and starting my training. With any luck I will be a fully fledged real-time chat agent quickly … see this room, my following article will tell you all about my trip with the training procedure.