I had been searching for a task functioning from house for a while and will give up. Most ‘work from house’ jobs that you discover online seem to be some form of pyramid or ‘start your own organization’ plan. Paying a joining fee or buying their products for you to sell on? No thanks!

Someday I determined to have one more little look as well as found The Chat Shop. I saw the “Live Chat Representative” work on their occupations page and also, after checking out the description, a big wave of joy came by me. Not just did I match their needs to a tee (meticulous learner with an investigative mind, solid capability to multi-task, high levels of organisation social media job vacancies sri lanka and also a keying rate over 80 words per min), it likewise appeared like a task that I would truly love to do!

I used instantly! I patiently awaited a reply however, to my shock, I had not been waiting long whatsoever.

Amy, a Group Supervisor at The Conversation Shop, emailed me and also used me a ‘Live Chat Interview’; adhering to on from the first application concerns, this is the initial stage of the recruitment process.

I was rather delighted as I had actually never ever experienced an interview this way before. Around 3 o’clock one mid-day, it was time for my meeting by means of The Conversation Shop’s website. I opened my web browser, went to The Chat Shop homepage and just clicked the online conversation tab. I had actually gotten to my meeting.

After presenting myself to an agent that was handling conversation at the time, I was quickly transferred to Amy, who was ready and also waiting to begin my meeting.

My interview started like any other: we introduced ourselves and also had a little of a casual inviting chat (which made me feel secure). After that it was on to the main meeting. What was odd was the fact that the discussion was extremely comparable to a face-to-face meeting, except it was by means of online conversation!

The questions had to do with my previous experience, why I was obtaining the job, exactly how I would certainly deal with certain scenarios and also my knowledge of The Chat Shop and their solutions.

Amy was aiming to disclose my staminas and also weak points to establish whether I might meet the high assumptions that they establish. She wanted to know where I would certainly require a little extra training and also where I can bring new abilities to the group.

Why I wanted the placement was also extremely essential naturally. Although much of our team is spread across the UK, The Conversation Store is absolutely a close weaved group with large aspirations. Every one of us is an important part of delivering the outcomes that we provide for customers.

Needs, such as my keying speed, were examined also naturally. Needing to transform multiple website site visitors whilst giving consumer satisfaction suggests that you have to assume and also kind quick.

Amy likewise offered me the possibility to ask any kind of concerns that I had, and she addressed them extensively. I enjoyed and hoping that I did well in my real-time chat interview!

As you’ve most likely presumed (by me composing this post) I did succeed in my initial meeting for the real-time chat task. I was welcomed to the following phase of the application procedure– a telephone interview with Amy as well as one of The Chat Store’s Co-Founders, Joe.

This is the last stage of their recruitment process and also I was proud that I had got this far however I was also extremely worried! Luckily the telephone meeting was not as terrifying as I as soon as thought and it was much more informal than official.

I obtained inquired about my hobbies, what I such as to do in my spare time and a couple of concerns about the Live Chat Agent placement. I also had some feedback on my ‘Live Chat Meeting’, which was fantastic to listen to.

A lot of the questions that Joe asked were about my character. Joe claimed that proceeding with everyone and becoming a part of The Chat Store household was a really important factor.

It was an enjoyment to speak on the phone to my prospective future managers and I jumped on well with them, there was a buzz airborne. At the end of the telephone meeting I was offered the setting … and I accepted with great enjoyment, obviously. I was over the moon as well as I still am!

Once I had actually approved the deal I was emailed the contracts that required to be authorized digitally (exactly how cool is that), my functioning hours, what team I would certainly be in and all of my log-in details all set for my training.

Not long hereafter I had a telephone call with John– my Team Leader. This phone called lasted about 2 hrs and he described whatever I required to know about the “Live Chat Representative” position. I made sure to make lots of notes in my notebook as it is a lot to absorb.

I was after that given the days of when my training would certainly begin (training lasts around 3 weeks and also we’re paid throughout the procedure) and various other details I needed to understand about the training procedure consisting of precisely what would take place. John was a satisfaction to speak to as well as I felt comfy talking to him as he said he would certainly be there for any type of questions I might have if I am ever unclear or stuck.


I have had a poor round of ill health, which suggested I was not able to begin my training when arranged. Fortunately The Chat Store are a lot of terrific people who are patiently waiting for me to be all right once more. I have never ever known such a comprehending company as well as I feel fortunate to be employed by them.

Just as I was about to surrender my job search, I stumbled across The Chat Shop. I’m eagerly awaiting healing and also starting my training. Hopefully I shall be a fully fledged real-time chat representative quickly … see this area, my next post will tell you everything about my journey with the training process.