I had been trying to find a job working from residence for some time and also was about to give up. Many ‘function from house’ work that you discover online seem to be some type of pyramid or ‘start your own organization’ plan. Paying a joining cost or acquiring their items for you to sell on? No thanks!

Someday I made a decision to have an additional little appearance and stumbled upon The Chat Shop. I saw the “Live Conversation Representative” work on their occupations web page and, after reading the summary, a huge wave of joy came by me. Not only did I suit their requirements to a tee (meticulous student with a curious mind, solid ability to multi-task, high degrees of organisation social media job website and also a keying rate above 80 words per minute), it additionally felt like a task that I would really love to do!

I applied instantly! I patiently waited for a reply but, to my shock, I wasn’t waiting long in any way.

Amy, a Group Manager at The Chat Shop, emailed me as well as used me a ‘Live Chat Interview’; complying with on from the preliminary application concerns, this is the initial stage of the recruitment process.

I was rather delighted as I had actually never experienced an interview in this way before. Around 3 o’clock one afternoon, it was time for my meeting via The Conversation Store’s internet site. I opened my internet browser, went to The Chat Shop homepage as well as just clicked the online chat tab. I had actually reached my meeting.

After presenting myself to a representative that was handling conversation at the time, I was swiftly moved to Amy, who was ready and waiting to begin my meeting.

My interview started like any other: we introduced ourselves as well as had a little bit of an informal inviting conversation (which made me feel at ease). Then it was on to the primary meeting. What was odd was the truth that the conversation was really similar to an in person interview, other than it was via real-time conversation!

The questions were about my previous experience, why I was looking for the task, how I ‘d handle specific circumstances as well as my expertise of The Conversation Store and their solutions.

Amy was looking to expose my strengths as well as weaknesses to determine whether I might satisfy the high assumptions that they set. She wanted to know where I would certainly require a little additional training as well as where I can bring new skills to the group.

Why I wanted the setting was also extremely vital obviously. Although much of our group is spread across the UK, The Chat Store is definitely a close knit group with large passions. Every one of us is an important part of supplying the outcomes that we do for customers.

Demands, such as my keying rate, were tested too certainly. Having to transform several site visitors whilst providing client fulfillment means that you have to think and kind fast.

Amy also offered me the opportunity to ask any kind of questions that I had, and she addressed them thoroughly. I was happy and really hoping that I succeeded in my online chat interview!

As you’ve most likely guessed (by me writing this article) I did do well in my preliminary interview for the live conversation job. I was invited to the following stage of the application procedure– a telephone meeting with Amy and also one of The Chat Shop’s Co-Founders, Joe.

This is the last stage of their recruitment process as well as I was proud that I had got this far however I was likewise extremely worried! Fortunately the telephone interview was not as scary as I when assumed as well as it was more laid-back than official.

I obtained asked about my pastimes, what I such as to do in my extra time and also a couple of concerns regarding the Live Chat Agent position. I additionally had some responses on my ‘Live Chat Meeting’, which was fantastic to hear.

A great deal of the questions that Joe asked were about my personality. Joe stated that proceeding with everyone and also ending up being a part of The Chat Shop family was a very important element.

It was an enjoyment to speak on the phone to my possible future managers and also I jumped on well with them, there was a buzz in the air. At the end of the telephone interview I was provided the position … as well as I accepted with wonderful enjoyment, of course. I mored than the moon and I still am!

When I had accepted the deal I was emailed the agreements that needed to be signed electronically (exactly how trendy is that), my working hours, what team I would be in and all of my log-in details ready for my training.

Not long after this I had a call with John– my Team Leader. This phone called lasted about 2 hours and also he discussed every little thing I required to learn about the “Live Conversation Agent” setting. I made sure to make great deals of notes in my note pad as it is a great deal to absorb.

I was then provided the days of when my training would certainly begin (training lasts around 3 weeks as well as we’re paid throughout the procedure) and also various other information I needed to find out about the training procedure consisting of exactly what would happen. John was a pleasure to talk to and also I felt comfortable chatting to him as he said he would be there for any kind of questions I might have if I am ever before uncertain or stuck.


I have had a negative round of ill health, which suggested I was incapable to start my training when set up. Luckily The Chat Shop are a bunch of terrific individuals that are patiently waiting for me to be all right once more. I have never understood such a recognizing business and I really feel blessed to be employed by them.

Equally as I was about to quit my work search, I stumbled across The Conversation Shop. I’m excitedly waiting for healing and starting my training. Hopefully I shall be a fully fledged real-time chat agent soon … enjoy this space, my following blog post will inform you all about my journey through the training procedure.