I had been trying to find a task functioning from residence for some time as well as was about to surrender. The majority of ‘function from residence’ tasks that you discover online appear to be some kind of pyramid or ‘begin your own organization’ plan. Paying a joining charge or purchasing their items for you to sell on? No thanks!

Eventually I decided to have another little look and also came across The Conversation Shop. I saw the “Live Chat Representative” task on their professions web page as well as, after reviewing the description, a big wave of happiness came over me. Not just did I suit their requirements to a tee (precise student with a curious mind, solid capacity to multi-task, high levels of organisation social media job websites and a typing speed over 80 words per min), it additionally appeared like a job that I would truly love to do!

I used straight away! I patiently waited for a reply yet, to my surprise, I wasn’t waiting long in all.

Amy, a Group Supervisor at The Chat Store, emailed me and also supplied me a ‘Live Conversation Meeting’; adhering to on from the preliminary application questions, this is the initial stage of the employment process.

I was rather excited as I had actually never ever experienced a meeting by doing this prior to. Around 3 o’clock one mid-day, it was time for my interview via The Conversation Store’s website. I opened my browser, mosted likely to The Chat Shop homepage as well as simply clicked the online conversation tab. I had actually arrived at my interview.

After introducing myself to a representative that was taking care of conversation at the time, I was promptly moved to Amy, that was ready and also waiting to begin my meeting.

My interview began like any other: we presented ourselves and had a bit of a casual welcoming conversation (that made me feel secure). Then it was on to the major interview. What was unusual was the truth that the conversation was really comparable to an in person meeting, other than it was using online conversation!

The questions had to do with my previous experience, why I was applying for the job, just how I ‘d take care of certain scenarios as well as my knowledge of The Chat Store and also their services.

Amy was aiming to reveal my strengths as well as weak points to figure out whether I might meet the high assumptions that they set. She needed to know where I would require a little extra training and where I could bring new skills to the team.

Why I wanted the position was likewise very essential certainly. Although much of our group is spread across the UK, The Chat Shop is definitely a close knit team with huge passions. Each and every one people is an essential part of providing the outcomes that we do for clients.

Demands, such as my typing rate, were examined as well of course. Needing to transform several internet site site visitors whilst providing client fulfillment implies that you need to believe and also kind quick.

Amy likewise provided me the chance to ask any kind of inquiries that I had, and she answered them extensively. I was happy and also really hoping that I succeeded in my live chat meeting!

As you have actually probably guessed (by me writing this blog post) I did do well in my first interview for the online chat task. I was invited to the next phase of the application procedure– a telephone interview with Amy and among The Chat Shop’s Co-Founders, Joe.

This is the last stage of their employment process and also I was proud that I had got this far however I was likewise really worried! The good news is the telephone meeting was not as terrifying as I as soon as believed and it was extra casual than formal.

I obtained inquired about my leisure activities, what I such as to do in my leisure as well as a few questions regarding the Live Conversation Agent setting. I also had some feedback on my ‘Live Chat Meeting’, which was wonderful to listen to.

A great deal of the concerns that Joe asked had to do with my personality. Joe said that getting on with everybody and also ending up being a part of The Chat Store household was a really vital aspect.

It was an enjoyment to talk on the phone to my prospective future managers and also I hopped on well with them, there was a buzz airborne. At the end of the telephone meeting I was supplied the setting … and I approved with fantastic pleasure, naturally. I was over the moon as well as I still am!

As soon as I had accepted the deal I was emailed the agreements that required to be signed digitally (exactly how awesome is that), my functioning hours, what team I would certainly be in and all of my log-in information all set for my training.

Not long hereafter I had a call with John– my Team Leader. This telephone call lasted about 2 hrs and also he described whatever I required to know about the “Live Conversation Representative” setting. I made sure to make lots of notes in my note pad as it is a lot to take in.

I was then given the dates of when my training would certainly begin (training lasts around 3 weeks as well as we’re paid throughout the procedure) and also other information I required to understand about the training process consisting of precisely what would certainly occur. John was an enjoyment to speak with and I really felt comfy talking to him as he claimed he would be there for any type of queries I may have if I am ever before not sure or stuck.


I have had a poor bout of ill health, which implied I was not able to begin my training when prepared. The Good News Is The Conversation Store are a bunch of wonderful people that are patiently waiting for me to be well enough once more. I have never recognized such a recognizing business as well as I really feel blessed to be used by them.

Just as I was about to give up my task search, I stumbled across The Chat Store. I’m eagerly awaiting getting well as well as beginning my training. Hopefully I will be a totally fledged real-time conversation representative soon … watch this space, my following post will certainly inform you everything about my journey via the training process.